Janice Fu
Summary
Dynamic service crew member with a strong work ethic and proven customer service skills at McDonald's. Adept at enhancing customer satisfaction through efficient order processing and effective team collaboration. Knowledgeable in food safety practices, ensuring a clean and safe dining environment while managing cash transactions accurately.
Service industry professional with track record of delivering exceptional customer service. Known for reliability, flexibility, and ability to work well under pressure. Strong focus on teamwork and adaptability, with expertise in maintaining clean and welcoming environment.
Overview
4
4
years of professional experience
Work History
Service Crew Member
Banquet
10.2022 - Current
- Assisted in maintaining cleanliness and organization of work areas to ensure a safe environment.
- Learned proper food handling procedures to comply with health and safety regulations.
- Engaged with customers to address inquiries, ensuring a positive dining experience.
- Adapted quickly to changing tasks and priorities in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Kept customers and crew areas organized.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Provided exceptional customer service through friendly interactions and efficient order processing.
Service Crew Member
Mcdonalds
11.2021 - 01.2023
- Collaborated with team members to streamline operations during peak hours, enhancing service speed.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
Education
No Degree -
Institute of Techinal Education
Skills
- Customer service
- Strong work ethic
- Team collaboration
- FLUENT IN LANGUAGE
- Food safety knowledge
- Cleanliness and hygiene
- Cash handling
- Stress tolerance
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Service Crew Member
Banquet
10.2022 - Current
Service Crew Member
Mcdonalds
11.2021 - 01.2023
No Degree -
Institute of Techinal Education