Jane Siew Yee Ng
Singapore
Summary
Self motivated individual who is well versed in business acquisition, customer service, business loans, foreign exchange, relationship building in the financial sector for over 14 years. Being highly adaptable and quick to learn, coupled with strong analytical and fact finding skills, I hope to be a valuable asset for my prospective employers and organisations.
Overview
27
27
years of professional experience
Work History
Cash Onshore Banking Specialist
United Overseas Bank Limited
10.2022 - Current
- Handled SME account opening exceptions, with focus on AML issues to sieve out front shell companies.
- Grow new accounts portfolio.
- Delivered exceptional experience and maintained productive relationships by providing admin support for staff onboarding and offboarding, indenting of stationary and office supplies with external vendors.
Admin Executive
Financial Alliance Pte Ltd
03.2022 - 10.2022
- Liaising with internal and external stakeholders for implementation issues, submitting insurance claims, policy applications and renewals
- Extracting sales figures for month end tabulations and other reports
- Taking minutes for meetings
- Booking of restaurants and sending of birthday gifts, care packages etc
- Putting up of new insurance cases for clients.
Business Owner
Jandew Bakes, Jandew Accessories
01.2018 - 03.2022
- Produce handcrafted and customizable gifts for domestic market
- Established and advertised online on Facebook and Instagram
Treasury Specialist, Global Markets & Investment
United Overseas Bank Ltd
12.2013 - 05.2017
- Dealing in forex, options, fixed income and investments.
- Providing market updates to clients, for them to hedge their foreign exchange business risk and recommending investment vehicles
- Collaborating with account relationship managers to advise clients on hedging tools and investment product
- Mitigating risks and execution of daily foreign exchange positions
Service Relationship Manager
United Overseas Bank Ltd
09.2009 - 12.2013
- Managing a portfolio of 3k borrowing companies, manage 10 branches for any referrals needs, and 10k Business Banking nonborrowing customers
- Was awarded top Service Manager in March 2011
- For 2012, achieved more than 600% of my monthly kpi target
- Collaborating with Account Relationship Managers on growth opportunities
- Assisting customers with their queries and cross sell overdraft, micro loan, commercial property loan, trade facilities and referral of investment products
- Booking of FX deals for customers
- Earned FX revenue of more than S$1m in 1 calendar year, was the best performing staff in 2011 & 1st half 2012
- Restructuring of credit facilities for corporate customers so as to maximize usage, promoting of transactions facilities, processing approval for customers' bankers' guarantee renewal, letter of credit approval, import bill approval etc
- Liaising with law firms and Loan Admin Department for properties redemptions, and liaising with company's secretary to do lodgment of charges for the companies with Accounting & Corporate Regulatory Authority Singapore (ACRA)
- Carrying out Know Your Customer checklist requirements for corporate accounts
Relationship Manager (Corporate Banking)
Malayan Banking Berhard
07.2008 - 01.2009
- Managing a portfolio of 40 corporate accounts
- Assisting customers with their queries and encourage usage of facilities eg overdraft, short term loan, long term loan, trade facilities, banker's guarantee, Internet banking etc
- Conducting financial analysis, risk evaluation and annual credit review, structuring line increases for customers
- Preparing call reports/ visit reports after visiting customer's office, to recommend increase in facilities
Assistant Manager (Wholesale Banking)
Sumitomo Mitsui Banking Corporation
01.2007 - 01.2008
- Managing a portfolio of 150 corporate accounts for Japanese corporates
- Encouraging usage of facilities and cross sell, preparing documentation for new loan facilities or an increase in facilities
- Implementing strategies to grow existing and new relationships
- Conducting financial analysis, risk evaluation and credit review
- Preparing trade instruction sheets and trade agreements for customers' trade transactions
- Preparing call reports/ visit reports for management
Senior Bank Officer(Branch Operations)
United Overseas Bank Ltd
01.2004 - 01.2007
- Handling phone calls for the small and medium size enterprise department
- Restructuring of corporate facilities for customers, putting up of trade approval, bankers' guarantees etc
Customer Service Executive
Infocredit D & B Singapore Pte Ltd
01.2003 - 01.2004
- Performing customer relation functions and establishing a good rapport with clientele, extracting date information to update clients on a regular basis and generating of monthly statistical reports
- Servicing major clients, which include government restructured and private hospitals, telecommunication firms, banks, financial institutions, petrochemical firms and MNCs
- Taking on an additional role of an account manager's duties
Personal Banking Representative
Hongkong and Shanghai Banking Corporation
01.1999 - 01.2000
- Opening of bank accounts for walk-in customers
- Cross selling the bank's products such as unit trusts, time deposits, general insurance, or doing life insurance referrals to Financial Advisor
Customer Service Officer
CPF Board
01.1998 - 01.1999
- Attending to customers' queries at both the frontline and hotlines
- Assisting customers with CPF related transactions
- Commended by colleagues for being a fast learner, and able to interpret the various schemes
Education
Bachelor of Commerce - Finance, International Business and Management
Australian National University
12.2002
Diploma in Banking and Finance -
Ngee Ann Polytechnic
06.1998
O Levels -
Anglican High School
12.1994
Skills
- Relationship building and management
- Client relationships
- Customer engagement
- Administrative management
- Revenue growth
- Cross-selling proficiency
- Foreign exchange
- Driven and determined
- Cash management expertise
- Know your customer
- Proficiency in Social Media platforms
- Proficiency in Microsoft Office
Languages
English
Chinese
Extra-Curricular Activities
Class representative for Derivative Securities, Ngee Ann Polytechnic, 1998 Participant in the 17th Stock Exchange Game, NUS Aiesec, 1997 Participant in Ngee Ann WITS Convention, 1996 Class Representative for Business Statistics, Ngee Polytechnic, 1995 Participant in the Interclass English Debate, Anglican High, 1994 Participant in the English Debate, Anglican High, 1993 Participant in the Teachers Day Celebration, Anglican High, 1993 Participant in the English Oratorical Contest, Anglican High, 1991 - 1992 Participant in Stage Production, 2004 - 2006
Hobbies and Interests
- Sewing
- Baking
Personal Information
- Place of Birth: Singapore
- Date of Birth: 01/28/78
- Gender: Female
- Nationality: Singaporean
Skills Customer service, MS office, foreign exchange, know your customer Organizational Skills(Emai
Skills
Customer service, MS office, foreign exchange, know your customer
Organizational Skills(Emails, Calendars)
Proficiency in Social Media platforms(Instagram, Facebook)
Proficiency in Microsoft Office
Timeline
Cash Onshore Banking Specialist
United Overseas Bank Limited
10.2022 - Current
Admin Executive
Financial Alliance Pte Ltd
03.2022 - 10.2022
Business Owner
Jandew Bakes, Jandew Accessories
01.2018 - 03.2022
Treasury Specialist, Global Markets & Investment
United Overseas Bank Ltd
12.2013 - 05.2017
Service Relationship Manager
United Overseas Bank Ltd
09.2009 - 12.2013
Relationship Manager (Corporate Banking)
Malayan Banking Berhard
07.2008 - 01.2009
Assistant Manager (Wholesale Banking)
Sumitomo Mitsui Banking Corporation
01.2007 - 01.2008
Senior Bank Officer(Branch Operations)
United Overseas Bank Ltd
01.2004 - 01.2007
Customer Service Executive
Infocredit D & B Singapore Pte Ltd
01.2003 - 01.2004
Personal Banking Representative
Hongkong and Shanghai Banking Corporation
01.1999 - 01.2000
Customer Service Officer
CPF Board
01.1998 - 01.1999
Diploma in Banking and Finance -
Ngee Ann Polytechnic
O Levels -
Anglican High School
Bachelor of Commerce - Finance, International Business and Management
Australian National University
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