Atiqah Nooh

• Business Banking Manager (Nov 2022-Present)

- Provide end-to-end service to new-to-bank and existing corporate customers of OCBC.

- To reach out to business account opening requests received online (OBAO) and via Customer Service Centre within the stipulated service level agreement (SLA)

- Assisting the digital application process for customers and cross-sell relevant products and services that would benefit their businesses (Business Debit Cards, Digital Solutions, Merchant Relations etc.)

- Carry out an average of 4 branch duties at OCBC Centre Branch per month, attending to walk-in customers

- Perform due diligence while onboarding customers (KYC, background checks etc.)

• Inbound Sales. Associate (2020- Oct 2022)

- To call prospects within the stipulated service level agreement (SLA), depending on the different channels, and attend to business account opening inquiries

- Manage 6 Business Banking Managers' (BBM) appointment schedules, ensuring that no appointments are missed out or clashed

- Direct eligible customers to OCBC's Online Business Account Opening (OBAO)

- Fulfillment duties during Covid-19 period, assisting BBMs submit and rectify (if any) their paperwork for account opening while they are working-from-home

• Mobile Command Centre (2016 - 2019)

- Piloted the role under the mobile branch team

- Attended to walk-in corporate customers at OCBC branches within 5 minutes, answering their inquiries related to business account opening

- Appoint Business Banking Managers to meet said customers at various branches

• Business Development Associate (2012 - 2015)

- Reach out to newly-incorporated companies for account opening

- Calling an average of 80 businesses per day

- Established good relationships with prospects and colleagues as we work closely