Jackie Fann
Singapore
Summary
Experienced and self-motivated Account Manager with a proven track record of collaborating with sales teams to achieve goals, increase revenue gains, and advance the sales cycle. Strong leader with the ability to increase sales and develop strategies to retain customers. IT professional prepared for this role with proven ability to drive results, manage complex systems, optimize network performance, and ensure cybersecurity compliance. Skilled in troubleshooting, system administration, and implementing innovative technologies, with a strong focus on team collaboration and delivering high-quality solutions.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
IT Engineer (DY/PM)
NCS Pte Ltd
09.2024 - Current
- Assisted in managing day-to-day operations of the ITeFM project, supporting deployment activities, coordinating with stakeholders, and ensuring timely resolution of ground-level issues.
- Improved project efficiency by streamlining processes and implementing innovative solutions.
- Enhanced communication among team members with regular meetings, progress reports, and status updates.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
IT Engineer (Team Lead)
NEC
06.2023 - 09.2024
- Provided project coordination support for the ITeFM initiative, working closely with internal teams and client stakeholders to monitor progress and address operational issues.
- Acted as a liaison with ground teams to support system rollouts and ensure alignment with project milestones prior to transition to NCS.
- Performed root-cause analysis of recurring issues, developing targeted solutions to prevent future occurrences.
- Collaborated with cross-functional teams to develop innovative software applications, driving business growth.
- Coordinated with stakeholders to ensure seamless integration of new systems into existing workflows while minimizing disruption to daily operations.
- Maintained service schedule for software and hardware.
- Performed scheduled service work, installations, testing and repairs.
- Oversaw quality assurance management and offered suggested recommendations.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
[Former] Founder/Director
JHW Technology
06.2022 - 07.2023
- Achieved top-seller status for SSDs and RAM on Lazada and Shopee through targeted listings and competitive pricing strategies.
- Established a successful business by identifying market needs and developing innovative solutions.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Generated over SGD 150,000 in revenue in an 8-month period through strategic sales initiatives.
- Sale partnerships with brands such as Samsung, Dell & Asus.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Identified and maximized sales opportunities, and increased customer retention rates.
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends.
- Remained up-to-date on office systems and procedures.
- Ensured the availability of adequate resources to achieve goals.
- Utilized diverse business processes and strategy development.
Key Accounts Manager
Addidas
10.2021 - 11.2022
- Successfully managed a sales team of several people to meet and achieve sales goals.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Researched competition and developed strategies to stand out as a company against competitors.
- Managed key retail and distributor accounts to drive revenue growth and strengthen brand presence across assigned territories
- Developed and executed seasonal sales plans aligned with Adidas’ brand and business objectives
- Collaborated with cross-functional teams (e.g., marketing, merchandising, and supply chain) to ensure seamless product launches and promotions
- Analyzed market trends and customer feedback to recommend product assortments and pricing strategies
- Monitored sales performance against targets, prepared forecasts, and implemented corrective actions when necessary
- Ensured brand standards and visual merchandising guidelines were upheld at all retail touchpoints
Account Manager
SCI Ecommerce PTE LTD
10.2020 - 10.2021
- Being the first TOY & GAMES category in the company; achieved a target of 400kSGD of Online Sales Gross Market Value with only 3 months onboard.
- Experienced in handling, promoting and selling of FMCG goods B2C and sales platforms.
- Continually researched new business opportunities in the market.
- Worked with Customer Service and Product Development departments to enhance overall customer experience.
- Met with buyers and planners to discuss replenishment programs and projected finances.
- Collaborated with designers, marketers, and executives to increase brand awareness and client return.
- Developed and implemented effective campaigns.
- Served as a successful leader, promoting and achieving store success.
- Collaborated with sales team members to identify growth opportunities and develop strategies to seize them.
- Effectively acted as a liaison between our Marketing and Sales teams.
- Identified end consumer's needs and suggested appropriate services to enhance client experience.
Sales Executive
ALDO - Montreal Pte Ltd
03.2017 - 10.2018
- Served as an enthusiastic and knowledgeable Sales Associate in this middle-end shoe brand.
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Consistently surpassed sales quotas by implementing effective sales strategies and equipping consumers with powerful product knowledge.
- Brought forth an energetic attitude and positive work-ethic.
- Remained flexible, adaptable, and focused on growth.
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Brought forth & provided excellent customer service skills and a commitment to customer satisfaction.
Logistics Coordinator & Planner
NYQ Services Pte Ltd
05.2015 - 03.2017
- Managed all processes related to the planning and buying of goods and services.
- Built and maintained positive relationships with vendors, clients, and industry professionals.
- Worked to advance a positive supply chain and powerful logistics networks.
- Reviewed and verified coordination of deliveries and planning details.
- Considered specifics such as cost and timelines prior to planning.
- Worked to ensure seamless communication between client's 3PLs.
- Managed any and all logistics from supplier to customer.
- Effectively negotiated to reduce direct costs of logistics.
- Developed and executed strategy for logistics and inventory management.
- Ensuring a seamless communication for logistical and 3PL matters from provider to client.
- Scheduled and coordinated future shipments and deliveries.
Education
Economics -
NAYANG TECHNOLOGICAL UNIVERSITY
10.2020 - 04.2021
Project Management
Google
05-2025
Skills
- Microsoft Office
- System Installation
- Project Management
- Communication
Technical Skills
Soft Skills
- Leadership and Teamwork
- Conflict Resolution
- Team Collaboration
- Critical Thinking and Problem Solving
- Time Management
Analytical & Organizational Skills
Interests
Night trekking
Pool
Fishing
Darts
Personal Information
- Date of Birth: 06/18/98
- Nationality: Singaporean
- Driving License: Class 3A
- Place of Birth: Singapore
Timeline
IT Engineer (DY/PM)
NCS Pte Ltd
09.2024 - Current
IT Engineer (Team Lead)
NEC
06.2023 - 09.2024
[Former] Founder/Director
JHW Technology
06.2022 - 07.2023
Key Accounts Manager
Addidas
10.2021 - 11.2022
Account Manager
SCI Ecommerce PTE LTD
10.2020 - 10.2021
Economics -
NAYANG TECHNOLOGICAL UNIVERSITY
10.2020 - 04.2021
Sales Executive
ALDO - Montreal Pte Ltd
03.2017 - 10.2018
Logistics Coordinator & Planner
NYQ Services Pte Ltd
05.2015 - 03.2017
Project Management
Google
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