Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Gautham Karthik

Singapore

Summary

Results-driven IT professional with 6+ years of experience in IT infrastructure, desktop support, and project transition management. Proven ability to lead cross-functional teams, implement technology solutions, and manage IT service transitions in dynamic environments. Currently expanding project management capabilities with Scrum Master training and pursuing ITIL v4 certification. Strong expertise in Microsoft Intune, Azure AD, and end-user computing.

Overview

6
6
years of professional experience
1
1
year of post-secondary education
2
2
Certifications

Work History

Transition Manager

ITCAN Pte Ltd / NCS Pte Ltd
01.2024 - Current
  • Lead end-to-end transition projects, managing planning, execution, risk, and stakeholder alignment.
  • Developed and maintained project plans, RACI matrices, and governance frameworks.
  • Facilitated successful service go-lives by coordinating cross-functional teams and ensuring tollgate deliverables.
  • Acted as a trusted advisor to clients during transition and migration engagements.
  • Ensured effective communication and timely escalations to mitigate issues.

End User Support Services – Team Lead

Quesscorp Pte Ltd / Cognizant Pte Ltd
07.2022 - 12.2023
  • Led and mentored a desktop support team, driving continuous improvement across support functions.
  • Provided technical support for Windows, Mac OS, Linux systems, and mobile devices (Android/iOS).
  • Managed Microsoft Intune for device enrollment, compliance, and endpoint protection.
  • Supported Azure operations, AD administration, and managed AWS EC2 instances.
  • Handled procurement, asset inventory, and vendor coordination.
  • Used ticketing tools to monitor SLAs and enhance customer satisfaction.

IT Analyst

Accenture
07.2021 - 07.2022
  • Delivered frontline IT support for enterprise users, ensuring resolution of hardware/software issues.
  • Managed end-user accounts, permissions, and group policies through Active Directory.
  • Performed system imaging, troubleshooting, and support for desktop/laptop environments.
  • Collaborated with global teams for incident management and service improvement.
  • Contributed to knowledge base documentation and best practice rollouts.

Desktop Engineer

Opus IT
11.2019 - 07.2021
  • Provided on-site and remote technical support for hardware, software, and network issues.
  • Installed, configured, and maintained desktops, laptops, and peripheral devices.
  • Assisted in deployment and migration of systems including OS upgrades and imaging.
  • Supported ticket-based incident resolution in compliance with SLAs.
  • Ensured proper documentation and inventory tracking of IT assets.

Education

Diploma - Aircraft Maintenance

Air Transport Training College
Singapore
01.2016 - 01.2017

Skills

Microsoft Intune

Azure

Active Directory

Microsoft Exchange

VMware

AWS EC2

Ubuntu

CentOS

Windows

Mac OS

Linux

Desktop Support

VVIP/VIP Support

Endpoint Protection

IMAC

ServiceNow

Jira

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Websites

Certification

Scrum Master (In Progress)

Timeline

Transition Manager

ITCAN Pte Ltd / NCS Pte Ltd
01.2024 - Current

End User Support Services – Team Lead

Quesscorp Pte Ltd / Cognizant Pte Ltd
07.2022 - 12.2023

IT Analyst

Accenture
07.2021 - 07.2022

Desktop Engineer

Opus IT
11.2019 - 07.2021

Diploma - Aircraft Maintenance

Air Transport Training College
01.2016 - 01.2017

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