Jacelyn Koh
Summary
Motivated manager and adept problem-solver with a talent for fostering teamwork, leadership, and motivation. Possesses strong customer relations skills and a knack for building relationships. Demonstrates proficiency in making independent decisions and using sound judgment to drive company achievements. Committed to leveraging training, monitoring, and morale-building expertise to elevate employee engagement and enhance performance. Accomplished Partner with two decades of industry experience, recognized for resolving challenges effectively and implementing goal-driven strategies.
Overview
33
33
years of professional experience
1
1
Certification
Work History
APAC, Administrative Business Partner
Evident Scientific Singapore Pte Ltd
04.2022 - Current
- Overseeing daily operations to ensure efficient workflow and a productive work environment. Managing office facilities, including maintenance, repairs, and ensuring a safe and comfortable workplace.
- Managing office budgets, expenses, and financial records. Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
- Increased internal stakeholders satisfaction by streamlining business processes and implementing innovative solutions.
- Spearheaded process improvement initiatives that led to more efficient workflows and higher employee satisfaction rates.
- Led contract negotiations that resulted in favorable terms for both parties while minimizing risk exposure for the company.
- Spreadheaded the renovation project for our APAC Singapore office in 2022, with strategic approach, rigorous timelines management, and quality control in rejuvenating our office space. Ensured seamless workflow, timely completion, and adherence to budgetary constraints, resulting in substantial enhancements to both functionality and aesthetics.
- Ensuring compliance with health and safety regulations, and conducting drills and training sessions to prepare staff for emergencies.
- Developed Administrative Policies and Standard Operating Procedures such as APAC Business Continuity Plan and Travel policy to provide a framework that supports effective operations, quality management and continuous improvement. To ensure consistency, compliance, efficiency, and safety within organizations.
- Managed cross-functional teams to deliver high-quality company events on time and within budget.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
Administration Manager
Olympus Singapore Pte Ltd
04.2018 - 03.2022
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Work proactively with managers’, lead to enhance positive & productive environment
- Maintains administration staff by recruiting, selecting, orienting & training employees; maintaining a safe & secure environment; developing personal growth opportunities
- Manage & oversee the full spectrum of administration functions according to Company polices & procedures including – office space planning, renovation and relocation.
- Ensure continuity of operations during the COVID-19 pandemic and oversee workplace safety and health initiatives within the company.
- Managed cross-functional teams to deliver high-quality company events including corporate social responsibility on time and within budget.
- Managed the newly established Information Security Governance and Corporate Communication departments in safeguarding information assets, promoting a secure organizational environment, and managing effective communication both internally and externally.
- Developed Administrative Policies and Standard Operating Procedures. To provide a framework that supports effective operations, ensure consistency, compliance, efficiency, and safety within organizations.
Assistant Manager
Olympus Singapore Pte Ltd
03.2012 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Work proactively with managers’, lead to enhance positive & productive environment
- Maintains administration staff by recruiting, selecting, orienting & training employees; maintaining a safe & secure environment; developing personal growth opportunities
- Manage and control budget and expenses, ensuring the team is mindful on the all admin expenses
- Oversee the full spectrum of administration functions according to Company polices & procedures including – office space planning, renovation and relocation, the company travel desk
- Set up the company Workplace Safety and Health committee to ensure that the & Security, General Affairs.
Logistic, Customer Service, and Administrative Manager
Fulflex Singapore Pte Ltd
02.2010 - 07.2011
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Lead and guide 3 staff of the Department taking care of logistics, customer service and administration issues; manage and oversee all sales and general administrative and customers support activities and ensure smooth delivery
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
- Coordinated office events, seminars and meetings for staff and clients.
Assistant Manager
Fulflex Singapore Pte Ltd
02.2007 - 01.2010
- Report directly to the Chief Operating Officer; lead the Logistics, Customer Service and Administrative Department
- Lead and guide 3 staff of the Department taking care of logistics, customer service and administration issues; manage and oversee all sales and general administrative and customers support activities and ensure smooth delivery
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Service & Logistic Executive
Fulflex Singapore Pte Ltd
10.2003 - 01.2007
- Maintained up-to-date knowledge of international trade regulations and compliance requirements, minimizing legal risks for the company.
- Resolved discrepancies in export documentation promptly, mitigating potential negative impacts on delivery timelines or customer relations.
- Assisted sales team in preparing accurate quotes for international customers by providing expert guidance on shipping costs, import duties, taxes, and fees.
- Reduced processing time for export documents by optimizing workflow and prioritizing tasks effectively.
- Launched staff engagement, and cultural programs.
Catering / Birthday Parties Executive
KFC Management Pte Ltd
11.2001 - 10.2003
- Solely plan, lead and execute the logistic/co-ordination of food supply for both KFC and Pizza Hut for Nation Day Parade of year 2002 and 2003
- Assist organization to coordinate and plan their Company events
- Responsible for smooth delivery of event schedules and implementation of assigned events which include providing technical advice, facilities knowledge and service recovery pertaining to my scope of work, negotiate terms, executing and administering contracts with vendors for service in accordance with company budget and policy.
Regional & Export Sales Admin Officer
Panasonic Semiconductor of South Asia a Division of Matsushita Electric Asia Pte Ltd
08.1999 - 10.2001
- Successful in the planning of Panasonic Asean Industry Exhibition 2000 and the division 2nd year anniversary dinner
- Successfully host the 2nd anniversary dinner of Panasonic Semiconductor of South Asia as the Master of Ceremony
- Represented the division in the Small Group Activities (SGA) presentation held on 09th July.
Cabin Crew
Singapore Airlines Ltd
04.1994 - 04.1999
- Ability to prioritize multiple responsibilities, distribution strategies and to effectively interact with a broad range of passengers
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, to ensure smooth flow of operations
- Ability to relish the challenge in working in a fast paced and dynamic environment
- Ability to motivate and guide new colleagues to achieve their maximum potential.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Export Documentation Officer
N.Y.K. Lines 1993 (S) Pte Ltd
01.1991 - 01.1994
- Maintained up-to-date knowledge of international trade regulations and compliance requirements, minimizing legal risks for the company.
- Resolved discrepancies in export documentation promptly, mitigating potential negative impacts on delivery timelines or customer relations.
- Assisted sales team in preparing accurate quotes for international customers by providing expert guidance on shipping costs, import duties, taxes, and fees.
- Reduced processing time for export documents by optimizing workflow and prioritizing tasks effectively.
Education
Diploma in Business Management -
University of Bradford (Management Development Institute of Singapore)
05.2003
Skills
Office Administration
Budgeting and finance
Travel Arrangements
Organizational Leadership
Public speaking skills
Presentation Skills
Order Processing
Event Coordination
Time Management
Attention to Detail
Critical Thinking
Planning and Prioritization
Reasonforleaving
New Opportunities and Challenges
Certification
- Certified in Occupational First Aid, CPR + Automated External Defibrillation, Singapore Red Cross Society, 2015
- Facilitate Compliance with Legislative and Regulatory Requirements (PDPA), SNEF, 03/27/15
- Conduct Interviews and Make Hiring Decisions, SNEF, 11/04/14
- Resolve Grievances and Disputes, SNEF, 10/01/14
- Workshop for CEO/Top Management (bizSafe Level 1), ST Electronics, 05/09/14
- Foster Team Adaptability, Kaplan Professional, 11/06/13
- Apply Emotional Competence to Manage Self and Others in a Business Context, Kaplan Professional, 03/15/13
- BizSAFE Risk Management (bizSafe Level 2), SNEF, 07/18/12, 07/19/12
- Understanding the UCP 600 & ISBP 2007, SBF, 03/22/10, 03/23/10
- The Effective Negotiating Course, Karrass Worldwide Ltd, 03/01/08
- Certified Human Resources Administrator Course, HR Singapore, 06/09/07
Earliestavailability
2 months’ notice period
Currentremuneration
Gross Pay + Mobile Claim + 3 to 4 Months Bonus
Maritalstatus
Married with 2 Children
Personal Information
Nationality: Singaporean
Timeline
APAC, Administrative Business Partner
Evident Scientific Singapore Pte Ltd
04.2022 - Current
Administration Manager
Olympus Singapore Pte Ltd
04.2018 - 03.2022
Assistant Manager
Olympus Singapore Pte Ltd
03.2012 - 03.2018
Logistic, Customer Service, and Administrative Manager
Fulflex Singapore Pte Ltd
02.2010 - 07.2011
Assistant Manager
Fulflex Singapore Pte Ltd
02.2007 - 01.2010
Customer Service & Logistic Executive
Fulflex Singapore Pte Ltd
10.2003 - 01.2007
Catering / Birthday Parties Executive
KFC Management Pte Ltd
11.2001 - 10.2003
Regional & Export Sales Admin Officer
Panasonic Semiconductor of South Asia a Division of Matsushita Electric Asia Pte Ltd
08.1999 - 10.2001
Cabin Crew
Singapore Airlines Ltd
04.1994 - 04.1999
Export Documentation Officer
N.Y.K. Lines 1993 (S) Pte Ltd
01.1991 - 01.1994
Diploma in Business Management -
University of Bradford (Management Development Institute of Singapore)
- Certified in Occupational First Aid, CPR + Automated External Defibrillation, Singapore Red Cross Society, 2015
- Facilitate Compliance with Legislative and Regulatory Requirements (PDPA), SNEF, 03/27/15
- Conduct Interviews and Make Hiring Decisions, SNEF, 11/04/14
- Resolve Grievances and Disputes, SNEF, 10/01/14
- Workshop for CEO/Top Management (bizSafe Level 1), ST Electronics, 05/09/14
- Foster Team Adaptability, Kaplan Professional, 11/06/13
- Apply Emotional Competence to Manage Self and Others in a Business Context, Kaplan Professional, 03/15/13
- BizSAFE Risk Management (bizSafe Level 2), SNEF, 07/18/12, 07/19/12
- Understanding the UCP 600 & ISBP 2007, SBF, 03/22/10, 03/23/10
- The Effective Negotiating Course, Karrass Worldwide Ltd, 03/01/08
- Certified Human Resources Administrator Course, HR Singapore, 06/09/07
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