Izz Irfan
Summary
I am a diploma graduate of Diploma in Industrial and Operations Management from Republic Polytechnic. My interpersonal skills, project management and teamwork have been well used and constantly improving throughout my time in Polytechnic as RP's daily task are mostly team-based problem solving. I am outgoing and comfortable with my workmates due to the nature of jobs that i have been exposed to. I am not shy to seek for help whenever i am in need or even pass down my knowledge to my colleagues. I am committed to deliver my best at work, build bonds and value add to the company.
Overview
8
8
years of professional experience
Work History
Delivery Rider
GrabFood
01.2020 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
Intern
GMM Technoworld Pte Ltd
09.2021 - 01.2022
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
Visitor Services Officer
Sengkang General Hospital
05.2020 - 09.2020
- Coordinated group visits efficiently, ensuring smooth transitions.
- Handled visitor concerns professionally by listening attentively, offering solutions when possible, or escalating issues to management when necessary.
- Improved overall accessibility by addressing the needs of individuals with disabilities or additional requirements during their visit.
Retail Assistant
H & M
08.2019 - 02.2020
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Camp Facilitator
Camp Challenge
01.2018 - 03.2018
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Improved student performance by defining clear goals and communicating performance metrics.
- Plan and run a small camp for the students.
Intern
Camelot
10.2017 - 12.2017
- Promoted a positive learning environment by establishing clear expectations and maintaining consistency.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Lead a group of students.
Intern
Skate With Us
04.2017 - 08.2017
- Supported staff members in their daily tasks, reducing workload.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized logistics.
- Gained hands-on experience in various ways to communicate with clients increasing proficiency and expanding technical skill set.
Waiter
Pizza Hut
03.2016 - 04.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Volunteer
National Civil Defense Cadet Corp
12.2016 - 02.2017
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Pass down knowledge about basic fire fighting skills.
Education
Diploma in Industrial And Operations Management
Republic Polytechnic
Singapore05.2022
Higher Nitec in Sports Management
ITE College East
Singapore05.2019
Nitec in Fitness Training
ITE College East
SIngapore02.2018
Changkat Changi Secondary School
Singapore12.2015
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Tableau
- AutoCad
- FlexSim
Timeline
Intern
GMM Technoworld Pte Ltd
09.2021 - 01.2022
Visitor Services Officer
Sengkang General Hospital
05.2020 - 09.2020
Delivery Rider
GrabFood
01.2020 - Current
Retail Assistant
H & M
08.2019 - 02.2020
Camp Facilitator
Camp Challenge
01.2018 - 03.2018
Intern
Camelot
10.2017 - 12.2017
Intern
Skate With Us
04.2017 - 08.2017
Volunteer
National Civil Defense Cadet Corp
12.2016 - 02.2017
Waiter
Pizza Hut
03.2016 - 04.2017
Diploma in Industrial And Operations Management
Republic Polytechnic
Higher Nitec in Sports Management
ITE College East
Nitec in Fitness Training
ITE College East
Changkat Changi Secondary School
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