Colin Ang
Summary
A proven achiever with a track record of enhancing customer satisfaction and streamlining processes for increased productivity. At FoodPanda, adeptly optimised delivery routes and improved service quality, leading to a surge in positive feedback. Skilled in Microsoft Excel and known for exceptional time management, consistently exceeds goals through dedication and a results-driven approach.
Overview
6
6
years of professional experience
Work History
Delivery Rider
FoodPanda
11.2023 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
F&B Server
SouthBridge
06.2023 - 09.2024
- Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
- Continuously refined serving techniques to adhere to industry standards while delivering top-notch guest experiences.
- Supported colleagues during peak hours by assisting with bussing tables or running food when necessary.
- Resolved customer complaints in a professional manner, resulting in satisfied guests and minimizing negative feedback.
- Bar management
- alcohol related.
F&B
Tanuki Raw
02.2019 - 01.2021
- Collaborated with kitchen staff to ensure accurate preparation and presentation of special dietary requests.
- Ensured proper cash handling procedures were followed, maintaining accountability for all transactions processed during shifts.
- Adhered to strict sanitation guidelines, reducing the risk of foodborne illnesses among patrons and staff members alike.
- Built rapport with regular customers, fostering loyalty and repeat business for the establishment.
Education
High School Diploma -
Temasek Polytechnic
Tampines04.2026
Skills
- Proficient in a wide range of technologies and software solutions
- Extensive experience with troubleshooting and optimizing tech systems
- Expert in Canva for creating visually compelling designs and presentations
- Skilled in using Canva for marketing materials, social media graphics, and infographics
- Advanced skills in Microsoft Excel for data analysis, reporting, and automation
- Expert in Microsoft Word for document creation, formatting, and editing
- Proficient in Microsoft PowerPoint for creating engaging and professional presentations
- Strong analytical and problem-solving abilities
- Capable of evaluating complex scenarios to develop effective solutions
- Ability to streamline processes for increased productivity
- Experienced in implementing strategies to work smarter, not harder
- Excellent time management skills to meet deadlines and manage multiple tasks efficiently
Timeline
Delivery Rider
FoodPanda
11.2023 - Current
F&B Server
SouthBridge
06.2023 - 09.2024
F&B
Tanuki Raw
02.2019 - 01.2021
High School Diploma -
Temasek Polytechnic
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