Summary

Overview

Work History

Education

Skills

Key Projects

Certification

Hobbies and Interests

Timeline

Iwan Setiawan

Depok

Summary

With a robust track record spanning for more than 17 years, I am a seasoned professional in the export and import industry, adept at navigating the complexities of global trade and breaking local boundaries to achieve seamless operations. My expertise lies in cross-functional collaboration, ensuring compliance with regulations and fostering strategic partnerships. I am committed to driving operational excellence and productivity enhancement at all levels, while maintaining a keen focus on diversity and global insights.

Overview

years of professional experience

Work History

Export Import Specialist

PT. Merck Chemicals and Life Sciences

05.2014 - Current

Separated cross-functional collaboration for seamless export-import operations, enhancing global trade efficiency.
Drive and involved expertise targeting operational excellence and productivity enhancement at daily operations, corporate, and APAC levels.
Foster international partnerships, liaising with foreign customs regulations, including Customs and Excise, INSW, and AEOs.
Engaged with prominent external associations like Kuehne and APJP to strengthen visibility and compliance.

Export Import

PT. Merck Tbk

08.2013 - 05.2014

Handled export-import ops, liaising with cross department teams for operations and importations.
Optimize export import logistics flow.
Applying BPM concepts.

Export Import Staff

PT. Sariwangi A.E.A

06.2008 - 08.2013

Handled export-import operations (e.g. preparing PIB, PEB, etc) in the company.
Liaised with customs, excise, and other department in order to ensure the smooth flow of goods across countries.

Education

Master's Degree - Marketing Management

Mercu Buana University

01.2017

Bachelor - Economics (S.E.)

Azzahra University

01.2011

Higher National Diploma - Business Administration

Politeknik LP3I Jakarta

01.2009

Skills

Export Import
Customs Clearance
Lean Six Sigma
Project Management
Power BI
AI Builder
Problem Solving
Communication
License Management
Import documentation
International trade regulations
Customs brokerage
Trade compliance
Customs compliance
Logistics management
Export controls
Incoterms awareness
Export compliance

Supply chain coordination
Tariff coding system
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Excellent communication
Organizational skills
Team collaboration
Import management
Shipment management
Interpersonal communication
Import declaration management
Customs clearance management
Power automate workflows
Microsoft power automate
Office 365 documentation

Key Projects

Automation: Licenses Auto Compiling and Management
Aug 2024 - November 2024
As project leader.
Reducing the fulfillment of Customs’ requests to submit copies of permits and letters during NPBL from 4 hours to 0 hour, by optimizing UiPath and other tools.

RPA Migration from Automation Anywhere Tool to UiPath

April 2025 - September 2025

As project leader from user side

Facilitated the seamless migration of the RPA Tool, ensuring all workflows operated smoothly without disrupting ongoing processes.

Improvement: BPOM License by 3rd Party Importer
Aug 2022 - Jan 2023
As project leader.

Improving SKI (BPOM License) Lead time from 4 days to 2 days (from ATA) in Q4 2022 for airfreight and under 3rd party importer only.
Using Problem Solving from
Lean Six Sigma Tools.

Massive Download COA & MSDS
Jan 2022 - Jun 2022
As the project co-leader.
Optimizing RPA (Robotic Process Automation) tools to download COA and MSDS massively and working in background.

Automation: Creating Matrix, Uploading and Updating PO
Apr 2021 - Nov 2022
As the project co-leader.

This project integrated several SAP processes that are carried out manually, into one process using automatic tools (RPA) that work in the background.

ID Distribution Web
Apr 2023 - Aug 2023
As the project leader.
A platform optimizing Microsoft Tools (SharePoint, PowerApps, Power Automate, Power BI) as a central information, such as:
performance status/chart, daily end to end visibility of inbound, and many more.

BFT: Project Management Workstream Tools
Mar 2023 - May 2023
As the project leader.
Formulate what documents are required for specific projects within Merck APAC Distribution, based on Merck global
documentation guidance.

Matrix PIB Creation from
SAP
Jun 2009 - Oct 2009
As project co-leader.
Created a new T-Code for the PIB matrix from several sources in SAP.

Implementing Digital Duty Stamp (e-Meterai)
Aug 2023 - Oct 2023
As the project leader.
Implementing the use of e-duty stamps in the company to save time and paper/letterheads and support the go-green program because there is no need to print out documents.

Matrix Auto Checking and Conversion
Apr 2024 - Apr 2024
As the project leader.
Converting manual process of matrix auto conversion to automatic which can reduce additional manhours.

Picking Error Improvement at Warehouse
May 2023 - Mar 2024
Involved and actively supporting the project. Leading sub-work on the project.