IFFAH FIRZANAH
Summary
Highly motivated, well-organized, and goal-driven individual with a strong passion for continuous learning and a proven track record of contributing to the success of dynamic teams. Keen eye for detail and proactive approach, consistently seeks opportunities to enhance skills and knowledge, ensuring adaptability and value in an ever-evolving work landscape.
Overview
5
5
years of professional experience
Work History
Work Study Diploma Trainee
Singapore Post
04.2022 - 01.2025
- Assists with receiving and unpacking incoming shipments
- Ensure warehouse cleanliness and organization
- Handling customer inquiries
- Ensuring accurate and efficient delivery routes
- Sorting and processing income and outgoing mail & parcels
- Operating mail sorting machinery & equipment
- Following security protocols for handling sensitive mail & packages
- Adhering to Singapore Post’s regulations and standards for mail handling and delivery
- Did quality check on return items
- Dispatching routes to Parcel ambassadors
Customer Service Officers
Shaw Services Ptd Ltd
01.2021 - 03.2021
- Company Overview: (Shaw Theatres)
- Responsible for the day to day operations of the front desk services
- Facilitate a positive front desk and concierge services to patrons
- Provide quality experiences to all patrons of the theatres and members of staff
- Manage the booking counters and ensure transactions are accounted for during shifts and through e-sales
- Troubleshoot for solutions on issues of ticketing and maintain a high standard of service for the operations
Sales Associate
Uniqlo Pte Ltd
11.2019 - 12.2020
- Company Overview: Part Time
- Direct customers to merchandise within the store and responding to customers enquiries on product information
- Managed merchandise display and housekeeping
- Providing customer service experiences for the walk in customers
- Verifying product details are accurate
- Operating cash registers and managing financial transactions
- Established store goals by maintaining the SOPs required and mentoring junior sales associates in daily operations
Education
Work Study Diploma - Logistics & Supply Chain Management
Institute of Technical Education (ITE) College East
10.2024
Nitec - Business Services
Institute of Technical Education (ITE) College Central
11.2021
GCE N levels -
Hua Yi Secondary School
11.2019
Skills
- Attention to details
- Resourceful
- Task driven
- Strong communication skills
- Team player
- MS Office systems
- Knowledge of goods transfer methods
- Knowledge of inventory management
- Knowledge of e-commerce retail
Awards Recognitions
- Edusave Good Progress Award 2018.
- Executive Committee Member of the 15th Student Council.
- Finalist of the NFTE Youth Entrepreneurship Challenge 2018.
Timeline
Work Study Diploma Trainee
Singapore Post
04.2022 - 01.2025
Customer Service Officers
Shaw Services Ptd Ltd
01.2021 - 03.2021
Sales Associate
Uniqlo Pte Ltd
11.2019 - 12.2020
Nitec - Business Services
Institute of Technical Education (ITE) College Central
GCE N levels -
Hua Yi Secondary School
Work Study Diploma - Logistics & Supply Chain Management
Institute of Technical Education (ITE) College East
Similar Profiles
Tarlochan (Tarlo) GillTarlochan (Tarlo) Gill
Strategic Key Account Manager at Singapore PostStrategic Key Account Manager at Singapore Post
Mohamed Raihan Bin Mohamed DaneallMohamed Raihan Bin Mohamed Daneall
Warehouse Assistant at Singapore PostWarehouse Assistant at Singapore Post
Roger HongRoger Hong
Freight Forwarding Service at Singapore PostFreight Forwarding Service at Singapore Post