Ho Sheng Yu
Summary
An IT engineer specializing in supporting cybersecurity products, primarily for customers in government agencies. Experienced in both remote and onsite support to resolve technical issues, perform upgrades and/or patching, and carry out preventive maintenance. Strength lies in a strong focus and determination to complete tasks. Committed to learning and exploring new challenges when opportunities arise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Consultant Engineer
NCS Pte Ltd
06.2022 - Current
- Provide technical support in secure and sensitive environments in certain government agencies and deliver the necessary implementation or changes professionally according to best practice
- Provide break-fix support by analyzing issues onsite or remotely to identify their root causes, offering necessary solutions, and delivering principal support as needed
- Analyze hardware issues to determine whether to liaise with the principal for a return merchandise authorization (RMA) for the entire device or specific parts
- Tutor of new engineers, guiding them families with troubleshooting, PM, cybersecurity rules and regulations
- Handled and resolved over 300 technical and inquiries cases over the years
Consultant Engineer
Thinkture Pte Ltd
05.2021 - 06.2022
- Provided technical consultation to customers to implement their environments based on new requirements, while offering advice and warnings regarding any requirements that were not feasible due to product or network limitations
- Deployed and implemented multiple cybersecurity products as part of the tech refresh process
- Provided support to harden the security products and ensure it is configured as per principal best-practice and per the agency hardening benchmarks and per CIS standard
- Liaise with customers to perform OSAT and ensure the devices are working as per requirements
Security Engineer
ST Engineering Info-Security
07.2018 - 05.2021
- Served as the main engineer for government IT projects and assisted with other government initiatives
- Provided day to day support for Preventive Maintenance (PM) and Change Management (CM) required in customer to ensure production is running smoothly
- Supported in customer annually/bi-annually event such as VAPT and Pen-Testing and provide consultation and advisory to resolve vulnerabilities detected
- Managed and coordinated with stakeholders, including vendors, distributors, and customers, to ensure reasonable resolution time for break-fix issues
Education
Bachelor of Engineering - Electrical & Electronic Engineering
Nanyang Technological University (NTU)
Singapore06.2018
Diploma - Electronic & Computer Engineering
Ngee Ann Polytechnic
Singapore08.2013
Skills
- Language Skills: Proficient in English and Chinese (Mandarin)
- Software Application Skills:
- Microsoft Word: Proficient
- Microsoft PowerPoint: Proficient
- Microsoft Excel: Intermediate Level
- Product Skills:
- Upgraded firmware for the following products:
- Checkpoint Management
- Checkpoint Firewall
- FortiGate Firewall
- Palo Alto Firewall
- RSA Authentication Manager
- Juniper Pulse Secure PSA
NATIONAL SERVICE
- Jurong Camp1 – Signal Operator Aug2013 – Jul2016
- Participated in Exercise Wallaby
- Completed and pass Unit’s Node Proficiency Test
Timeline
Consultant Engineer
NCS Pte Ltd
06.2022 - Current
Consultant Engineer
Thinkture Pte Ltd
05.2021 - 06.2022
Security Engineer
ST Engineering Info-Security
07.2018 - 05.2021
Bachelor of Engineering - Electrical & Electronic Engineering
Nanyang Technological University (NTU)
Diploma - Electronic & Computer Engineering
Ngee Ann Polytechnic
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