Ho Chia Yi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Account Cum Finance Clerk
The Production House Sg Pte Ltd
Singapore, Singapore
10.2023 - Current
- Improved financial accuracy by diligently reviewing and reconciling daily transactions.
- Ensured timely processing of invoices for accurate financial reporting.
- Streamlined accounting processes by implementing efficient organizational systems.
- Reduced discrepancies in financial records through meticulous attention to detail and thorough data verification.
- Maintained organized filing system for easy access to important financial documents.
- Managed accounts payable and receivable, ensuring all transactions were recorded accurately and on time.
- Operated computers programmed with accounting software to record, store and analyze information.
Operations Executive
Park View Hotel Pte Ltd
Singapore
12.2021 - 09.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Investigated and resolved departmental non-conformances.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
Apparel Supervisor
MST GOLF PTE LTD
Singapore
09.2019 - 11.2021
- Assisted with team members' annual reviews
- Maintained a frequent visual presence on the sales floor.
- Guests were provided exemplary customer service.
- Supported the team with customer service issues, voids, and returns.
- Trained team members in successful strategies to meet operational and sales targets.
- I implemented daily operating procedures to keep the store clean, adequately stocked, and well organized.
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage.
- They volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Admin Cum Sales Clerk
KTK Beauty Pte Ltd
08.2018 - 08.2019
- Maintained energy and enthusiasm in a fast-paced environment.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Served customers in a friendly, efficient manner, following outlined steps of service.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Education
No Degree -
SMK St Nicholas Convent
MalaysiaNo Degree - Business Administration And Management
Camford International College
SingaporeSkills
- Customer Service Management
- Computer Proficiency
- Team Building and Motivation
- Decision Making
- Positive and Upbeat
- Focus and Follow-Through
- Maintaining Compliance
- Budget Development and Management
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Account Cum Finance Clerk
The Production House Sg Pte Ltd
10.2023 - Current
Operations Executive
Park View Hotel Pte Ltd
12.2021 - 09.2023
Apparel Supervisor
MST GOLF PTE LTD
09.2019 - 11.2021
Admin Cum Sales Clerk
KTK Beauty Pte Ltd
08.2018 - 08.2019
No Degree -
SMK St Nicholas Convent
No Degree - Business Administration And Management
Camford International College