Ho Chia Yi

1. Administrative Duties:

• Managing Correspondence: Handling emails, phone calls, and letters.
• Scheduling: Organizing meetings, appointments, and maintaining calendars.
• Office Management: Ordering supplies, maintaining office equipment, and ensuring smooth office operations.
• Record Keeping: Maintaining files, records, and databases.
• Data Entry: Inputting financial transactions, administrative data, and updating records.

2. Financial Duties:

• Bookkeeping: Recording financial transactions in accounting software or spreadsheets.
• Accounts Payable and Receivable: Processing invoices, payments, and receipts.
• Bank Reconciliation: Matching bank statements with internal records.
• Payroll Processing: Assisting in payroll preparation and ensuring accurate payments.
• Financial Reporting: Assisting in preparing financial statements and reports.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Identified and resolved unauthorized, unsafe or ineffective practices.
• Partnered with vendors and suppliers to effectively manage and budget.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Reviewed shift reports to understand current numbers and trends.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Investigated and resolved departmental non-conformances.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.

• Assisted with team members' annual reviews
• Maintained a frequent visual presence on the sales floor.
• Guests were provided exemplary customer service.
• Supported the team with customer service issues, voids, and returns.
• Trained team members in successful strategies to meet operational and sales targets.
• I implemented daily operating procedures to keep the store clean, adequately stocked, and well organized.
• Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
• Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage.
• They volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Maintained energy and enthusiasm in a fast-paced environment.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
• Served customers in a friendly, efficient manner, following outlined steps of service.
• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
• Provided clerical support to department, such as filing, copying and restocking supplies.
• Created and distributed invoices and processed incoming payments to keep records accurate and current.
• Reduced invoice errors with meticulous data entry and thorough verification procedures.