Hindhuja Arangannal

Customer Service Duties

• Managed inbound calls and emails received through feedback hotline, email account, letterbox and assist to record feedback provided by feedback providers.
• Made outbound calls to follow up with callers where callers have left messages with his/her name and phone number.
• Made accurate data entry of feedback provider’s feedback in feedback database and maintain proper documentation records.
• Retrieve status updates on feedback provider’s feedback from feedback database.
• Made outbound calls and/or send emails to follow up with feedback providers on their feedback and provide status updates to feedback providers as required.
• Provided administrative support to facilitate effective operation of feedback centre.

Data Entry Duties

• Reviewed data entries, identified erroneous entries and corrected erroneous entries where applicable.
• Conducted simple analysis on data entries.
  

• Receive incoming items and issuance to requestor
• Prepare outgoing items for delivery
• Collect and send orders to user upon request
• Ensure proper handling and submission of all accompanying paperwork
• Perform housekeeping of holding area and maintain security
• Monitor stock levels and highlight low stock to supervisor

• Sorting and packing of items
• Ensure products are packed and sent on time
• Assisting of administrative matters

• Extensive Training with SIAEC Training Academy from Dec 2018- Dec 2019
• Graduated as an Aircraft Technician from Dec 2019- Jan 2020
• February 2020 onwards became a Control Room Assistant

• Assisted customers with locating and choosing merchandise in store departments.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Greeted customers and helped with product questions, selections and purchases.
• Increased sales by offering advice on purchases and promoting additional products.

• Assisted the engineering team with their daily work & projects

• Calling customers to promote insurance schemes and schedule appointments
• Prepared call-list for co-workers

• Sorted documents and maintained organized filing process.