Hasan Ibrahim Musthafa Shaduly
IT Functional Support
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist
LevelFive Solutions Pte Ltd
11.2021 - Current
- Developed and tested new modules offerings prior to release to assist development team in bug identification.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
IT Functional Support
LevelFive Software Solutions Private Limited
02.2016 - 10.2021
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Technology - Information Technology
Anna University
India 08.2011 - 05.2015
Skills
Technical Support
Software troubleshooting
Problem solving
Critical thinking
Knowledge of IT service management software
Timeline
IT Support Specialist
LevelFive Solutions Pte Ltd
11.2021 - Current
IT Functional Support
LevelFive Software Solutions Private Limited
02.2016 - 10.2021
Bachelor of Technology - Information Technology
Anna University
08.2011 - 05.2015