Summary
Overview
Work History
Education
Skills
Timeline
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Hasan Ibrahim Musthafa Shaduly

IT Functional Support

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

IT Support Specialist

LevelFive Solutions Pte Ltd
11.2021 - Current
  • Developed and tested new modules offerings prior to release to assist development team in bug identification.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Used ticketing systems to manage and process support actions and requests.
  • Created help desk tickets, troubleshot and resolved desktop issues.

IT Functional Support

LevelFive Software Solutions Private Limited
02.2016 - 10.2021
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Technology - Information Technology

Anna University
India
08.2011 - 05.2015

Skills

Technical Support

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Timeline

IT Support Specialist

LevelFive Solutions Pte Ltd
11.2021 - Current

IT Functional Support

LevelFive Software Solutions Private Limited
02.2016 - 10.2021

Bachelor of Technology - Information Technology

Anna University
08.2011 - 05.2015

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Hasan Ibrahim Musthafa ShadulyIT Functional Support