Hoang Vu Khanh
Summary
Adept at enhancing IT support and system administration, I leveraged my expertise in software installation and collaborative problem-solving at Jabil to streamline operations and boost efficiency. My proactive approach in training and disaster recovery planning significantly reduced downtime, demonstrating my commitment to continuous improvement and operational excellence.
Professional with strong expertise in IT support, prepared to excel in technical role. Known for effective troubleshooting, network management, and software support. Strong focus on team collaboration and achieving results. Reliable and adaptable to changing needs, with proven skills in problem-solving, communication, and customer service.
IT professional with demonstrated ability to solve complex technical issues and deliver consistent support. Known for being dependable and effectively working within team to achieve goals. Proven adaptability and technical proficiency in various IT environments, ensuring smooth operations.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Jabil
05.2021 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
- Answered questions and provided information to customers about new software or hardware.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Collaborated with cross-functional teams to ensure seamless IT support during major company initiatives.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Updated software to safeguard against security flaws.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
IT System Administrator
TBS Group
06.2011 - 04.2021
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Optimized IT asset utilization, implementing effective inventory management system.
- Reduced system downtime significantly by implementing proactive hardware and software maintenance schedules.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Education
Information Technology Engineer - Information Technology
Gia Dinh Information Technology University
Viet Nam05-2011
Skills
- Software installation
- Issue troubleshooting
- Printer troubleshooting
- Virtualization technologies
- User training
- Mobile device support
- System configuration
- Helpdesk call support
- Help desk experience
- Ticketing system proficiency
- Hardware maintenance
- Mobile device management
- Remote support capabilities
- Wireless networking
- Desktop support
- IT security management
- Asset management
- Technical documentation
- Instruction and training
- Application support
- Hardware upgrades
- Software licensing
- Incident management
- Disaster recovery planning
- Patch management
- Operating systems expertise
- Cost analysis
- Operating system management
- Active Directory management
- Remote desktop support
- Incident response planning
- Help desk software
- Data encryption techniques
- End-user training
- IT policy development
- Cloud computing
- Security compliance audits
- Vulnerability testing
- Performance monitoring tools
- Knowledge base management
- IT project coordination
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Remote support
- Ticket management
- Network diagnostics
- User support
- Application installations
- Technical issues analysis
- Performance testing
- Ticket support system management
- Active listening
- Complaint resolution
- Windows 10
- Account management
- Microsoft office specialist (MOS) expert
- Videoconferencing
- LAN/WAN
- System administration
- TCP/IP
- Access issue resolution
Certification
- Six Sigma Certification
- AWS Cloud Pactitioner
Badminton, Football
Play badminton at an intermediate level.
Play football together with team, intermediate level.
Languages
English
Intermediate (B1)
Timeline
IT Support Specialist
Jabil
05.2021 - Current
IT System Administrator
TBS Group
06.2011 - 04.2021
Information Technology Engineer - Information Technology
Gia Dinh Information Technology University
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