HANNA YOU
Summary
Seasoned business leader with a decade of experience, recognized for guiding teams and improving operational effectiveness. Exceptional at assembling customer-centric and execution-focused teams capable of executing high-impact growth strategies through repositioning and reorganization, resulting in accelerated revenues and profitability. Known for adaptability in fast-paced settings and collaborative problem-solving abilities, utilizing sharp analytical and decision-making skills.
Overview
12
12
years of professional experience
Work History
Senior Manager, Team Lead – Professional Services Team, SouthEast Asia
Gerson Lehrman Group
11.2022 - Current
- Company Overview: a leading platform for professional learning and expertise, www.glgroup.com
- P&L owner and Business Development for the Southeast Asia Professional Services Firm(PSF) team, grew the team from a 2.5M to 4M revenue book, bringing double-digit growth
- Restructured the Southeast Asia PSF team, and grew the team size 50% in two years
- Managing a remote team of 10 people based in Singapore, Malaysia, Vietnam and Indonesia, and helped setup the Kuala Lumpur office in 2023
- Collaborated with other lines of business and product teams to drive organizational efficiencies and alignment to develop the infrastructure for sustainable and continuous growth
- Formulated effective business strategies and properly executed new initiatives as a member of the leadership team, bringing a positive impact to the organization’s business and culture
Senior Manager / Team Lead – PSF Professional Services Firm, South Korea
Gerson Lehrman Group
02.2022 - 10.2022
- Managing a team of 4 people, exceeded target expectations by 50%, focused on delivering high quality customer service/account management and aligning team behavior consistently
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Chairing Seoul Culture Committee, and Social regional head and social sub-committee lead for Women +Network
- Organized Mentoring program for the Seoul office
Manager / Team Lead – PSF, South Korea
Gerson Lehrman Group
04.2020 - 01.2022
- Played a key role in turning around management consulting firm accounts in 2020, exceeded budget targets annually and achieved 85% YoY growth in 2021.
- Hired, trained, and coached client solution team members to maintain high client-focused service standards
- Led a team of 4 people, kept team motivated and productive and led their development to manager/Senior research assistant promotion. Zero departures for 2 consecutive years
Manager - Corp team, South Korea
Gerson Lehrman Group
07.2018 - 04.2020
- Top performer/highest revenue generator for 2018 and 2019
- Grew client’s account by 163% in 12 months
- Developed new product offerings tailored to corporate client needs, contributing to product diversification and doubling the deal size
Senior Research Associate – Professional Services Firm, South Korea
Gerson Lehrman Group
09.2017 - 06.2018
- In charge of one of the key global accounts, making the account highest revenue generating account for the team
- Successfully delivered 3,000+ expert connections and led 30+ complex long-term projects as client project manager.
- Worked closely with different segments including global & local consulting firms, PE firms, and Korean corporations as a thought partner, bringing double-digit growth.
Human Resources Specialist
LG Innotek
12.2015 - 09.2017
- Global HR specialist focused on aligning HR policy between Korea HQ and worldwide subsidiaries, including China, Indonesia, Poland, Mexico and Vietnam
- Planned global HR strategy and programs for global subsidiaries.
- Implemented turnover management for China subsidiary line workers through implementing various HR programs, turnover rate improved by 30%
- Streamlined recruitment processes, expediting the hiring of key talent candidates.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
HR Assistant
LS Cable&System
01.2013 - 12.2015
- Responsible for employee performance management for 3 years, restructured evaluation process in line with organization changes
- Organizational Development: Led group organizational competency survey as well as leadership diagnosis, succession planning for middle-level managers
- Responsible for expatriate selection process, setup expatriate compensation and performance management
- Developed and maintained HR policies and procedures.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
Education
Chinese Language and Literature, Business Management
Yonsei University
Seoul, South Korea01.2013
Chinese Language and Culture
Daewon Foreign Language High School
Seoul, South Korea01.2008
Skills
- Agile project management
- Strategic planning
- Change management
- Cross-functional collaboration
- Client focus
- Problem solving
- Performance management
- Succession planning
- Talent development
- Leadership
Phone
- Mobile, (65) 8357 0912
- Mobile, (82)10-9948-9270
Languages
English
Bilingual or Proficient (C2)
Korean
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Timeline
Senior Manager, Team Lead – Professional Services Team, SouthEast Asia
Gerson Lehrman Group
11.2022 - Current
Senior Manager / Team Lead – PSF Professional Services Firm, South Korea
Gerson Lehrman Group
02.2022 - 10.2022
Manager / Team Lead – PSF, South Korea
Gerson Lehrman Group
04.2020 - 01.2022
Manager - Corp team, South Korea
Gerson Lehrman Group
07.2018 - 04.2020
Senior Research Associate – Professional Services Firm, South Korea
Gerson Lehrman Group
09.2017 - 06.2018
Human Resources Specialist
LG Innotek
12.2015 - 09.2017
HR Assistant
LS Cable&System
01.2013 - 12.2015
Chinese Language and Literature, Business Management
Yonsei University
Chinese Language and Culture
Daewon Foreign Language High School
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