Chia-wei Chang
Summary
A self-motivated and highly organized professional looking for a challenging regional / global commercial role position within maritime industry. Highly skilled in key account management and business development.
Overview
14
14
years of professional experience
Work History
Senior Manager - Investment & Business Development, Southeast Asia
PSA Corporation
10.2023 - Current
- Collaborates with existing SEA business units in medium-long term strategy and business planning and execution to extract maximum value from our investments
- Identifies new business development opportunities within Southeast Asia to enhance PSA’s service offerings in the region
- The coverage includes deep-sea & river container terminals, port plus business and logistics service
- Strengthens stakeholder engagements in the region with both public and private entities
- Assists senior management with ad hoc projects and assignments.
Strategic Account Manager - Technology, Sealand Asia
A.P. Moller Maersk Group
07.2022 - 10.2023
- Developed and implemented business development plan for assigned accounts’ intra-Asia businesses that is aligned with overall corporate vision, strategy and targets
- Monitored overall account performance through the monitoring of the consistency of the key performance indicators that are mutually agreed with internal and external stakeholders
- Acted as the intra-Asia focal for assigned global accounts, working closely with global account owners on key activities such as business tender, customer visit and performance review
- Managed customer relationship with the aim of improving existing customer satisfaction and account profitability throughout the region
- Built market and competitor intelligence for intra-Asia ocean market and provided timely reporting to Sealand Asia’s senior leadership team.
Client Program Manager - Lifestyle, Maersk Logistics
A.P. Moller Maersk Group
10.2021 - 07.2022
- Managed delivery of account level value creation to meet and exceed pre-defined targets per customers in the region and owns the optimization in the regional operational teams
- Drove customer KPIs and ensure customer satisfaction by collaborating and supporting other members, such as Customer Service, Global Data Center and Application Managers, of the global account team to assure desired performance and service level
- Delivered global business plan and spot any local opportunities to contribute the total growth
- Optimized the process from factory manufacturing to warehouse inventory, ensuring the compliance of purchasing order flow, booking visibility and carrier allocation.
Executive Assistant to Head of Terminals Asia, APM Terminals
A.P. Moller Maersk Group
11.2018 - 10.2021
- Provided professional support to Head of Terminals and regional leadership team in Corporate Development, Business Finance, Commercial and Terminal Safety functions
- Prepared materials for monthly review, quarterly townhall and external speeches for Head of Terminals, transforming multiple sources of data into an insightful speech & presentation
- Worked with lean advisor to set up standard operating system for regional office by fixing regular weekly, monthly and quarterly meetings with clear agenda and deliverables
- Involved in several regional problem-solving initiatives and business Kaizen plans, partnering with regional management team to improve operation efficiency and profitability
- Acted as regional communication lead to plan and execute corporate events such as quarterly townhall, safety day and leadership team meeting
- Besides, I was invited to be the speaker to introduce APMT Asia’s business to several Maersk’s business units
- Managed the schedule of calendar, travels and meetings for Head of Terminals, acting as primary contact point to proactively arrange the appointments in a reasonable and efficient way.
Key Account Manager - Greater China, Safmarine
A.P. Moller Maersk Group
03.2018 - 10.2018
- Served as global owner for Worldwide Logistics Group, one of top forwarders in China, developing value proposition to expand existing base and explore overseas business in Europe and Southeast Asia
- Built a thorough understanding of assigned accounts, utilize resource across Safmarine Greater China branches to identify their needs, and provide integrated logistic solution to solve their business issues
- Submitted monthly performance report of key clients, which contains industry trend, competitor movement and business review, to Greater China management team for action instruction and execution.
Senior Strategic Development and Business Analyst, Marketing Department
Gulf Oil Marine
07.2015 - 08.2017
- Managed global strategic pricing and costing management practices for Gulf’s marine lubricant business - based on market situation and formulated customized value proposals to expand market share with acceptable margin level
- Served as controller of annual sales budgeting project, providing sound bases for all major business elements (volume, margin and other details) to set reasonable target for global Sales team
- Provided up-to-date analytical tools to enhance reporting effectiveness and support on-going operation / financial performance review, reducing the required time of monthly reporting cycle over 50%
- Developed marine lubricant business expansion plan for Taiwan, coordinating cross-functional teams and customizing service proposals to reach over 530% volume growth in 2017 (vs 2016).
Product Supervisor, Sales & Marketing Division
Standard Foods Corporation
03.2012 - 01.2013
- Revised business strategy of Quaker Flavor Oatmeal and Quaker Nurturing Grans Powder by redesigning product package, adjusting pricing structure and utilizing US$600K annual advertising and channel budget to maximize sales revenue
- Each product contributed US$3.1M sales per year
- Worked with R&D, quality assurance, supply chain and sales departments to launch new products “Great Day Milky Soup / Rice Congee” in key channels
- Each new product expected to sell US$3.0M per year.
Research Analyst, Retail Measurement Services
The Nielsen Company
04.2010 - 03.2012
- Cooperated with multi-national companies including Pfizer, Abbott, Uni-President, Unicharm and Reckitt Benckiser to understand market landscape, develop market strategy and explore business opportunities
- Introduced Client Order Tool to department as part of Business Process Improvement project, which focused on customer satisfaction enhancement, and resulted in a 13% increase after launch (85% to 98%).
Education
Advanced Diploma, Shipping Operation and Port Management -
Lloyd’s Maritime Institute
01.2021
Master of Business Administration, General Management -
The Chinese University of Hong Kong
01.2015
Bachelor of Arts in Economics -
National Chengchi University
01.2007
Skills
Key Account Management
Languages
English (professional)
Mandarin (native)
Previous Jobs
- The Eslite Corporation - Operation Specialist, Retail Division (2009 - 2010, Taiwan)
- Republic of China Military Police - Financial Corporal (2007 - 2008, Taiwan)
Timeline
Senior Manager - Investment & Business Development, Southeast Asia
PSA Corporation
10.2023 - Current
Strategic Account Manager - Technology, Sealand Asia
A.P. Moller Maersk Group
07.2022 - 10.2023
Client Program Manager - Lifestyle, Maersk Logistics
A.P. Moller Maersk Group
10.2021 - 07.2022
Executive Assistant to Head of Terminals Asia, APM Terminals
A.P. Moller Maersk Group
11.2018 - 10.2021
Key Account Manager - Greater China, Safmarine
A.P. Moller Maersk Group
03.2018 - 10.2018
Senior Strategic Development and Business Analyst, Marketing Department
Gulf Oil Marine
07.2015 - 08.2017
Product Supervisor, Sales & Marketing Division
Standard Foods Corporation
03.2012 - 01.2013
Research Analyst, Retail Measurement Services
The Nielsen Company
04.2010 - 03.2012
Advanced Diploma, Shipping Operation and Port Management -
Lloyd’s Maritime Institute
Master of Business Administration, General Management -
The Chinese University of Hong Kong
Bachelor of Arts in Economics -
National Chengchi University
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