Gurmeet Kaur

• Key person to support NAB Asia Data Warehouse and Core banking application support for Nab Asia offices.
• Assist or undertake IT project implementation/development/testing work as required
• Maintain comprehensiveness and accuracy of IT support information
• Supported daily operations and system maintenance procedures.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Lead Business Support activities

• Manage Technology Asia Change & Enhancement requests.
• Analyse and define specifications for enhancements of existing business systems for costs estimation.
• Provide support in the analysing and designing of cost effective solutions that meet business requirements.
• Status tracking and escalation to ensure projects are on track to meet agreed completion date.
• Co-ordinate user testings, training, implementation and user sign-off.
• Collaborate with support teams, contractors and external vendors to resolve any post implementation issues during warranty period.
• Contact and co-ordinate all group project works that Technology Asia are required to participate.
• Stakeholder and vendor management and engagements
• SME support for Asia core banking applications

• Established a robust change management process to minimize disruptions caused by application updates or modifications.
• Oversaw vendor relationships for third-party software solutions, ensuring seamless integration into existing systems and workflows.
• Collaborated with development teams to identify root causes of recurring issues, resulting in more stable applications for endusers.
• Implemented ITIL best practices to streamline incident management, reducing response times and improving overall quality of support.
• Managed cross-functional teams for efficient application maintenance, ensuring optimal performance and minimal downtime.
• Optimized system performance through proactive monitoring, identifying potential problems before they impacted users.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

• Primary liaison between NAB IT, Application Vendor and business to develop and implement new applications for NAB Asia
• Worked with the business to analyze business requirements and produce documented and approved specifications for any new or change to technology applications and/or business processes
• Perform analysis (scenario, policy, customer, data, gap, change, etc) in order to articulate business need and solution requirement
• Performed SIT and UAT

• Client: Department of Emergency Services (DES)-Fire and Rescue Service

Project: Fire Information Management System (FIMS) Project

The FIMS project, for the Fire and Rescue Service, is to replace all existing legacy operational systems and to integrate with other corporate-wide systems to a single web based application named OMS (Operations Management System).

• Client: Bank of Queensland:

Project: Internet Banking Generation 2 Project

The project was an enhancement of the existing Internet Banking system. I was required to test how the newly implemented front-end system integrates with the other back end systems. I was responsible to test the Transaction module