Gracee Tian
Singapore
Summary
I'm a dedicated and enthusiastic individual, I thrive on challenges and am always eager to learn new things and expand my horizons. I approach tasks with analytical views and attention to detail. I'm eager to bring my skills and enthusiasm to your company to contribute to its success.
Overview
36
36
years of professional experience
Work History
Clinic Assistant
Ascle HealthCare Group
09.2024 - Current
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
Business Unit Manager
Pezzo Singapore Pte Ltd
04.2019 - 08.2024
- Taking charge of 21 outlets
- Customer service training
- Handling unpleasant customers, customer service recovery, sale targets, Marketing, Recruitment, full operations matters, and maintaining food costs and labor costs
- Involvement with R&D dept and asst of General Manager
- Promoted as Operation Manager in 2020 June
- Promoted as Business Unit Manager in 2021 January
Restaurant Manager cum Customer Service Trainer
Foods For Generations Pte Ltd (18chefs Franchise)
12.2015 - 03.2019
- In charge of table setting, cash register, taking of food orders, and handling
- Manage unpleasant customers and customer service recovery
- Meet sale targets, Marketing, Recruitment, and operations matters
- Maintaining of food costs and labor costs
Customer Relationship and Service Trainer
Chiropractic First Group Pte Ltd
03.2013 - 11.2015
- In charge of front desk registration
- Patient financial transactions
- Managed all patient's enquires
- Create different events for patients and different clinic needs
- Fully in charge of chiropractic academy and train the Trainer
Asst. Operation Manager
Simpang Bedok Food Place
02.2010 - 03.2012
- Conducting market research to understand consumer needs and preferences
- In charge of individual food stalls
- Planning of weekly events and programs
- Recruitment, utilizing various sourcing methods to attract potential candidates
- Planning promotion cuisine with different chefs
- To ensure the functioning of smooth operation
Copyrighting cum Administration Manager
Music and Melody Pte Ltd
02.1996 - 01.2010
- In charge of copyright and publishing matters
- Handle events, concerts, public relations, liaise with records producers, Composer and oversea Singers
Administrative cum co ordinator
IBL Trading Pte Ltd
01.1993 - 12.1995
- In charge of administrative duties
- Weekly supervised retail outlets on sales target, product quality customers Service
Admin Asst cum sales co ordinator
Westlink Marketing Pte Ltd
01.1989 - 02.1993
- In charge of administrative stuff
- Follow up sales accounts, and dealing with chefs from hotels
Education
'O' Level -
Woodsville Secondary school
01.1987
Primary School -
Boon Keng Primary School
01.1983
Skills
- Customer services
- Healthcare line
- Prisoners Programme
- Girl's home conduct classes
- Boys home
- Latin and ballroom instructor
- Train and mentor youth at risk
- Microsoft Word
- Excel
Personal Information
- Date of Birth: 08/18/71
- Gender: Female
- Nationality: Singaporean
- Marital Status: Single
Awards
EXSA best service award, Gold category
Hobbies and Interests
- Food Adventures
- Dancing
- Sports
- Watching movies
- Music
- Travel
Previous Experience
Restaurant Manager cum Customer Service Trainer, Foods For Generations Pte Ltd (18chefs Franchise), 12/01/15, 03/01/19, In charge of table setting, cash register, taking of food orders, and handling., Manage unpleasant customers and customer service recovery., Meet sale targets, Marketing, Recruitment, and operations matters., Maintaining of food costs and labor costs.
Timeline
Clinic Assistant
Ascle HealthCare Group
09.2024 - Current
Business Unit Manager
Pezzo Singapore Pte Ltd
04.2019 - 08.2024
Restaurant Manager cum Customer Service Trainer
Foods For Generations Pte Ltd (18chefs Franchise)
12.2015 - 03.2019
Customer Relationship and Service Trainer
Chiropractic First Group Pte Ltd
03.2013 - 11.2015
Asst. Operation Manager
Simpang Bedok Food Place
02.2010 - 03.2012
Copyrighting cum Administration Manager
Music and Melody Pte Ltd
02.1996 - 01.2010
Administrative cum co ordinator
IBL Trading Pte Ltd
01.1993 - 12.1995
Admin Asst cum sales co ordinator
Westlink Marketing Pte Ltd
01.1989 - 02.1993
'O' Level -
Woodsville Secondary school
Primary School -
Boon Keng Primary School
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