Gnana Thenmozhi Singapore PR

• Directed governance processes to ensure compliance and efficiency within infocomm Infocomm Division's systems.
• Managed operational governance of Means Test System (MTS) and Household Means Eligible System (HOMES) to facilitate effective implementation of WOG schemes.
• Achieved seamless access to PII data from SSOT agencies through effective governance of means test system (MTS) and financial repository, resulting in accurate means-test results. Enhanced system effectiveness by proactively sharing financial assistance data with schemes, PHIs, and the public.
• Led onboarding processes and managed comprehensive system operations for whole of government (WOG) scheme.
• Achieved successful onboarding of WOG scheme initiatives through effective management of SOC NEFR GCC migration and budgetary quotations. Delivered streamlined workflow for means test engine income computation, navigating complexities of annual value, multiple properties, and means test construct rules. Enhanced evaluation processes for senior costs and efforts, contributing to overall project efficiency.
• Managed project timelines and resources for national electronic repository digitization, ensuring alignment with organizational goals and standards.
• Spearheaded digitization of national electronic repository for Ministry of Finance's financial records, enhancing functional and technical aspects in collaboration with PHIS and scheme agencies.
• Oversaw end-to-end system management and resolved technical issues efficiently.
• Managed L2 support for Means Test System (MTS) and Financial Repository, prioritizing secure access to PII data and optimizing financial assistance processes.
• Conducted comprehensive troubleshooting and root cause analysis to resolve functional and process governance issues.
• Achieved streamlined system integrations that enhanced productivity across departments. Delivered agile support that facilitated timely project completion and improved team collaboration. Drove successful integration efforts that resulted in increased operational effectiveness.
• Executed onboarding of WOG schemes and implemented SingPass/CorpPass authentication, addressing API and security challenges at L2 support level.
• Coordinated efforts between business development and vendors to ensure timely release deliveries while conducting impact analysis and security assessments to maintain system integrity.
• Agile Coaching and System Development Life Cycle:
• Led agile coaching initiatives throughout analysis, design, and delivery phases of SDLC for Homes project transition.
• Coordinated stakeholder meetings to gather and analyze requirements for scheme onboarding initiatives and software enhancement projects.
• Agile Transition Leadership:
• Orchestrated methodology shift from waterfall to agile, utilizing Scrumban for analysis and design, Scrum for development, and Kanban for effective backlog grooming.
• Designed and administered detailed Scrum and Kanban boards alongside project dashboards utilizing Jira, ITSM, and Confluence platforms to facilitate agile project management.
• Singpass Corppass Integration for WOG services System Analysis:
• Enhanced user experience by integrating SingPass and CorpPass, ensuring secure access to government and private sector digital services on MOH's eService platform.
• Achieved robust user data protection by implementing HTTPS encryption, SSL/TLS certificates, and multi-factor authentication (MFA) to prevent unauthorized access. Strengthened compliance through systematic audits and vulnerability assessments, adhering to established security frameworks like IM8 protocol.
• Engineered comprehensive system design and architecture for seamless integration of SingPass and CorpPass authentication.
• Defined integration points, data exchange protocols, and authentication workflows between eService platform and NDI for SingPass/CorpPass.
• Outlined detailed technical specifications for API endpoints and data mappings, supporting effective system integration.
• Collaborated with the NDI team and MOHH stakeholders to address any issues or discrepancies identified during testing.
• Innovative Solutions Leadership in GenAI – Participated in DBA Hackathon:
• Spearheaded the development of a cutting-edge GenAI ChatBot prototype during a DBA GenAI Hackathon. Applied prompt engineering techniques utilizing advanced technologies such as the Amazon BedRock Claude V2 LLM Model, AWS Kendra, Amazon Q, Python, and Streamlit Form to drive innovative and efficient solutions for MOH assistant ChatBot.
• Demonstrated expertise in data visualization and analytics by effectively utilizing Tableau and Prep Builder.
• Achieved enhanced operational efficiency by applying service design techniques to tackle operational challenges for business users and stakeholders. Developed customer journey maps, personas, empathy mapping, user interviews, and ideation sessions to create a holistic problem-solving framework. Drove collaborative efforts that resulted in improved outcomes for stakeholders.
• Vendor Governance with Release Management and API Oversight:
• Facilitated achievement of release delivery milestones for scheme onboarding and CCL items based on senior prioritization.
• Facilitated and monitored API inbound and outbound traffic via the APEX portal, ensuring authorized access controls as both API provider and consumer.
• Technical Interface Specifications:
• Conducted Technical Clinic and Briefing walkthrough sessions on Scheme Interface specifications with legislated and gazetted schemes agencies, facilitating means-tested results for applicants and beneficiaries through data mapping and mediation across system workflows.
• IM8 Compliance and Documentation:
• Ensured IM8(Instruction Manual for Infocomm technology) ICT protocol and DSS(Digital Service Standards) Compliance on every aspect of data sharing, data aggregation, data security, technical, and functional deliverables from vendors and across system interfaces.
• Actively reviewed SR Forms, Impact Analysis reports, Technical Design Specs, and other critical documentation.
• GIA(Group Internal Audit) and Gap Mitigation:
• Worked on GIA audit for the NeFR project, mitigating gaps and implementing improvements based on audit findings.
• Enhanced best practices to align with GIA recommendations.
• Technical Architecture Review and Security Assessments:
• Led technical architecture reviews and strengthened source code scan evaluations.
• Led VAPT and penetration test assessments to identify and address security vulnerabilities in application systems.
• Effective Remote Collaboration:
• Managed workload efficiently during work-from-home period, ensuring robust support and active participation in various project initiatives.
• L2 support and Coordination:
• Sustained high productivity levels throughout work periods.

• Project Management:
• Led the delivery of Corporate Customer-facing functionalities including Accounts Management, MakerChecker Flow, Approval Status, Single and Bulk Fund Transfer product types, and Country-specific product types for Singapore and Malaysia.
• Managed projects involving Transfer to other local banks, PayNow, Telegraphic Transfer, DuitNow, JomPay, Bill Payments, Export and Reports, Audit trails, Online FX, Soft Tokens, Direct Fast payments for Non-Financial Institutions (NFIs), EDDA, Bulk Collections, and Generic/Bulk File Uploads.
• Successfully delivered projects using the Kanban-Scrum-Kanban methodology.
• Documentation and Requirement Elicitation:
• Prepared API Spec Documentation for Swagger APIs and conducted Functional Requirement Elicitation on Country-specific Core Banking functionalities.
• Created comprehensive artefacts including Front End specs with API wiring diagrams, UST, Interface specs and workflows, Prod handover checklist, DFS, Test Strategy documents, and User acceptance test criteria.
• Scrum Master and Coordination:
• Facilitated Daily Scrum meetings, coordinated during Sprint Planning, Backlog Grooming, Retrospective, Demos, and Stakeholder/Product Owner meetings.
• Ensured effective communication and alignment between user needs and delivered products through Sprint ceremonies.
• Project Tracking and Reporting:
• Utilized Atlassian JIRA and Confluence extensively for tracking, follow-ups, and reporting of team’s work efforts for the Epics and Sprints throughout the project SDLC.
• Demo and Sprint Ceremonies:
• Planned and executed Demo, Retrospective, and other Sprint ceremonies to ensure sprint goals and scope alignment between users' needs and products delivered.
• Team Support and MVP Delivery:
• Provided full support to the team in various scenarios, ensuring the successful delivery of Epic-wise Minimum Viable Products (MVPs) in each sprint, resulting in high Product Owner satisfaction.
• Successfully managed and delivered a diverse range of Corporate Customer-facing functionalities.
• Efficiently implemented projects using the Kanban-Scrum-Kanban methodology, ensuring timely and successful delivery.
• Produced comprehensive documentation, including API Spec Documents and various artefacts, contributing to clear project understanding.
• Demonstrated proficiency in Scrum Master responsibilities, coordinating Sprint ceremonies, and maintaining effective communication with stakeholders.
• Utilized Atlassian JIRA and Confluence for robust project tracking, follow-ups, and reporting.
• Consistently delivered Minimum Viable Products (MVPs) in each sprint, ensuring alignment with sprint goals and user needs.

• Regulatory Compliance and Agile Excellence:
• Adroitly managed FATCA and CRS(AEOI) Reporting applications, ensuring regulatory compliance through meticulous client onboarding and Counterparts classification.
• Orchestrated Agile project management with a focus on delivering within Sprint scope, monitoring project progress through burndown charts, and ensuring adherence to timelines.
• Effective Sprint Ceremonies Facilitation and Collaboration:
• Led geographically dispersed teams in seamless Sprint ceremonies, fostering collaboration through efficient Daily Scrum meetings, Sprint Planning, Backlog Grooming, Retrospective, Demos, and Stakeholder/Product Owner meetings.
• Successfully adapted to remote work dynamics, utilizing video conferencing and virtual whiteboards (obeya) for strategic collaboration, especially in modulating scrum ceremonies with Paris counterparts.
• JIRA Expertise and Agile Tool Proficiency:
• Leveraged JIRA extensively for comprehensive tracking, follow-ups, and reporting of team’s work efforts, ensuring transparency and accountability throughout the project SDLC.
• Demonstrated proficiency in Agile tools, utilizing Calitracks in JIRA for User stories and integrating Cucumber for Behavior Driven Development (BDD) principles.
• Strategic Remote Collaboration and Adaptability:
• Efficiently collaborated with geographically dispersed teams, adapting to remote work dynamics and fostering effective communication through video conferencing tools and virtual whiteboards.
• Successfully modulated scrum ceremonies with international counterparts, ensuring alignment with project goals and seamless communication.
• Agile Project Delivery and Strategic Planning:
• Demonstrated strategic planning in Agile project delivery, maintaining and managing Product backlogs, executing task breakdowns, and consistently achieving project goals within set timelines.
• Planned and conducted Sprint demos and retrospectives, ensuring continuous alignment between user needs and the delivered products.

• End-to-End Ownership of Projects:
• Demonstrated strong initiative by taking ownership of CRM and Billing projects from initiation to completion, ensuring comprehensive oversight for mediation, rating, billing, collections, reporting, order capture, order management, customer account management, and fault management functions.
• Autonomous Project Management:
• Thrived as an autonomous worker, emphasizing completeness and accuracy in project execution, showcasing a commitment to delivering high-quality results independently.
• Effective Communication and Stakeholder Representation:
• Successfully represented the business in project discussions, participated in problem-solving with peers, and communicated complex ideas to business users through various mediums, including swimlane models, crossfunctional flowcharts, wireframes, and PowerPoint presentations.
• Analytical Problem Solving:
• Demonstrated strong analytical skills in identifying problems, researching ideas, and providing effective solutions, contributing to the resolution of business challenges.
• Streamlined Requirement Processes:
• Redesigned Requirement gathering and Delivery Processes, as well as communication protocols, streamlining planning and delivery via BRT/MRT processes and implementing URS Requirement Review/ Impact Analysis workshops, reducing delays significantly.
• Efficient Defect Handling Process:
• Implemented a Production Defect Handling process, resulting in a significant reduction in PRD Incidents, enhancing the efficiency and reliability of the overall production process.
• Strategic Business Optimization:
• Led in-depth analysis for business optimization projects, contributing to quicker project deliveries and enhancing overall operational efficiency.
• Vendor Management and Capacity Planning:
• Monitored vendors' Key Performance Indicators (KPIs) and established Monthly/Quarterly Capacity Planning and Management Procedures. Defined a RACI Matrix for clear accountability and boundaries, ensuring effective collaboration and successful outcomes.

• Installation and Training Leadership:
• Led successful product installations and conducted comprehensive training sessions for HR products, ensuring effective deployment and user proficiency.
• Product Support and Process Management:
• Mastered product support for HR solutions, including Payroll and Time Management software. Managed endto-end processes, from staff profiles and leave management to payroll calculations, generating reports, and overseeing audit trails.
• Client Company Management and Services Oversight:
• Efficiently provided product support for multiple client companies, managing services on Payroll and Time Management applications, and ensuring tailored configurations to meet diverse organizational needs.
• Remote Support and Troubleshooting Excellence:
• Demonstrated expertise in remote support, efficiently addressing product-related inquiries and troubleshooting challenges over calls and training sessions, contributing to enhanced user satisfaction.
• Audit Trail Implementation and Modification Tracking:
• Implemented robust systems for detailed audit trails, ensuring transparency and accountability in staff modifications and activities, promoting a culture of accuracy and compliance.
• Customization and Configuration Proficiency:
• Successfully configured email settings, published web portals, and created custom reports, showcasing a knack for customization and tailoring products to meet specific organizational requirements.

• Effective Requirement Contribution:
• Played a key role in gathering requirements for customer account and contact, contracts, and billing management. Contributed to the deployment of Add-Ins and batch jobs, gaining exposure to diverse aspects of system functionalities.
• Action Workflow Innovation:
• Developed Action workflows to automate mail generation, alerts, and activities. Introduced process enhancements to streamline communication and improve system responsiveness.
• Proactive Defect Handling:
• Actively engaged in defect management, maintenance, and enhancements, showcasing a proactive approach to resolving issues. Successfully addressed change requests and defects, contributing to the continuous refinement of system performance.
• Script Development and Deployment:
• Participated in the development and deployment of module scripts at various stages, including DAO and BO creations. Gained hands-on experience in scripting, contributing to the evolution of system functionalities.
• Collaborative Module Contributions:
• Worked collaboratively on module development and deployment, demonstrating a commitment to resolving defects efficiently. Contributed to maintaining a high standard of software quality, ensuring reliability in system operations.

• Efficient Testing and Script Management:
• Played a vital role in testing the Operator Call Gateway (OCG) platform, actively managing test scripts, test data, and execution. Ensured the platform’s reliability for seamless content provider interactions.
• Streamlined Deployment and Provisioning:
• Successfully contributed to the deployment of various operators' connection scripts, streamlined Price plan creation, and provisioning for both Mobile Originated (MO) and Mobile Terminated (MT) transactions, ensuring smooth operational processes.
• Operational Support and Defect Resolution:
• Provided crucial operational support and efficiently addressed defects, demonstrating adaptability in a shortterm contract role. Worked extensively on change requests, contributing to a swift and effective defect resolution process.

• Thorough Testing Contributions:
• Engaged actively in test management, including foundational Unit Testing and Functional Integrated testing, showcasing a commitment to learning and contributing to the reliability of CIRIS modules.
• Operational Support and Collaborative Defect Resolution:
• Provided operational support, actively participating in defect fixing and testing processes during the shortterm contract, demonstrating a collaborative approach to project tasks.
• Adaptability in Change Requests:
• Worked extensively on change requests and defect fixing, showcasing adaptability and a keen willingness to contribute to the evolution of the CIRIS project within the beginner-level experience.

• Hands-On Solution Writing and Coding:
• Demonstrated proficiency in solution writing and coding within diverse modules, including Payment Performance Tuning, StarHub Rewards, DocoMo Roaming, Graph Development in Adonis, and defect resolution for various shell scripts, PL/SQL, Rating modules like TEH, DIH, FIH, PRIH, RIH, and RLH, Billing modules like BCH and BGH, and Payment modules like PIH and POH.
• Comprehensive Test Management:
• Actively participated in test management, contributing to Unit Testing, Functional Integrated testing, and Test Data Preparation. Executed thorough testing for Rating, Billing, and Payment modules, showcasing dedication to quality assurance.
• Holistic Project Development Support:
• Engaged in project development, providing operational support, defect fixing, and testing activities. Demonstrated a beginner-level proficiency in contributing to the overall project life cycle.
• Adaptable Response to Change Requests:
• Worked extensively on change requests and defect fixing, showcasing adaptability and a keen willingness to contribute to the evolving project requirements and challenges.
• Proactive Performance Tuning:
• Conducted performance tuning of ProC/C++ code, achieving considerable time efficiency gains. Displayed an understanding of code optimization and enhancement strategies at a beginner level.

Responsibility:

• Fostered critical thinking skills among students to enhance knowledge acquisition and academic performance.
• Delivered comprehensive training on Java, Oracle, Unix, XML, JSP, J2EE, and microprocessor technologies to enhance student proficiency.
• Planned, prepared, and presented comprehensive lessons to facilitate learning in computer science courses.
• Identified areas of improvement for students and developed targeted instructional approaches to enhance learning outcomes.
• Facilitated engaging and informative lectures to foster abstract thinking and innovative growth among students.
• Assigned real IT projects to students and facilitated discussions to enhance learning outcomes.
• Conducted research and developed teaching materials focused on emerging and evolving technologies.
• Training Topics : Java, Oracle, Unix, XML, JSP, J2EE, Microprocessor

• Developed course materials and delivered training programs on software systems to enhance employee proficiency.
• Collaborated with teams to identify training needs and tailor content for diverse learning styles.
• Evaluated training effectiveness through feedback surveys and adjusted programs accordingly for continuous improvement.
• Rendered support in project works of students.
• Training Topics : Java, Oracle, C, C++, Object Oriented Programming, UML, Unix

• Developed and delivered curriculum for various IT courses, enhancing student engagement and learning outcomes.
• Facilitated hands-on lab sessions, promoting practical application of theoretical concepts among students.
• Evaluated student performance through assessments, providing timely feedback to support academic growth.
• Collaborated with faculty to design innovative teaching strategies that align with industry standards.
• Training topics : SQL, Oracle, C, C++, Object Oriented Programming, UML, Unix, Programming Language