Chunleong Yap
Digital Business Analyst
Serangoon
Summary
IT Business Analyst with extensive experience in digital transformation and software implementation, adept at multi-tasking and communication to ensure seamless project delivery. Transitioning towards product-centric development and actively practicing service design to better align solutions with user needs. Committed to collaborating with users to solve problems, identify innovative solutions, and help them achieve their goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Digital Business Analyst
Government Technology Agency (GovTech)
12.2022 - Current
- Practiced service design to map out as-is user journey, process to identity the painpoint and opportunity for improvement.
- Led vendors in various areas, including coaching them on practicing and delivering products in an Agile environment.
- Facilitated and led discussions with different agencies and vendors to communicate expected outcomes and deliverables, including task identification, timelines, responsible teams, and dependencies..
- Collaborated with vendors to create and prioritize product backlogs, ensuring alignment with user needs for sprint planning.
- Organized and led sprint planning events to define sprint goals, development items, and refine user stories, including business rules, acceptance criteria, and review of vendor-produced mock-ups.
- Reviewed and assessed vendor solutions, recommending suitable options that align with user needs and objectives.
- Ensured all deliverables were provided by the vendor as per contract, reviewed documentation, and facilitated the sign-off process.
- Reviewed test cases prepared by the vendor while also conducting exploratory testing to ensure basic functionality. Raised queries and identified potential bugs for the vendor to address.
- Alongside new system development, focused on BAU maintenance including reviewing vendor change requests, prepare various approval email (downtime request, change request, funding request, invoice verification for payment) and also review monthly report.
- Ensured that all user interface designs and process workflows proposed by vendors and requested by users were compliant with IM8 standards. (Instruction Manual for Infocomm Technology and Smart Systems (ICT&SS) Management - https://www.developer.tech.gov.sg/guidelines/standards-and-best-practices/instruction-manual-for-ict-ss-management.html)
SENIOR ASSOCIATE BUSINESS ANALYST
DBS Bank Singapore
6 2022 - 11.2022
- Working closely with business product owners to define each sprint's scope and user story
- Maintained project detail technical roadmap, prepared weekly project status and reported to business executive and managing director level (from both business and IT department) every week
- Conduct technical analysis on the user story and identify the scope of changes and required time to delivery
- Organise workshops for new projects, understand the current problems and workflow and brainstorm with the user on future-state workflow
- Gather and document all technical requirements, endpoint name, field name and mapping to user interface on Confluence
- Walkthrough with the developer on the new requirement and support any clarification during development
- Support software testers on test design, testing scope, and sourcing test data
- Support deployment (change request activity) and perform technical verification before hand-over to the user for live verification
- Prepare a high-level budget based on the available budget for a new project, estimate required resources based on the scope, and review with the manager before approval.
BUSINESS ANALYST
Red Dot Payment, Singapore
03.2021 - 06.2022
- Implement a new payment method that enables merchants to provide different payment channels for customers to make payments efficiently and thus increase company transaction volume
- AMEX Instalment Payment Plan (completed), Thailand BBL Promptpay (completed), Thailand GB Primepay – Instalment Payment plan (completed)
- Developed new product for the company based on business uses cases and proposed the best solution/direction to the business team
- RDP Recurring payment (in progress)
- Study external interface specifications and work with the technical team to implement a new payment method on the RDP core system
- API interface design, study the interface specifications and map to correct field for Microservice
- Maintain API documentation, ensure all changes capture, and update the document accordingly
- Participate in project kick off meeting and then follow up to gather functional and technical requirements
- Write the user journey on CONFLUENCE and create mockups screen with Adobe XD for each flow and present to the team to gather feedback
- Translate system requirements into user stories in JIRA, assign to the developer, conduct sprint planning and daily stand-up for the project
- Perform end-to-end testing involving internal and external users and validate the system output on the front-end and back-end interfaces
- Coordinate for live test and validation
- Writing release notes after every successful deployment and live test
- Create a product deck with Microsoft PowerPoint and conduct training/walkthrough with the business user.
IT BUSINESS ANALYST
MHC Asia Medical Network
05.2020 - 03.2021
- Project: MHC Aviva Pre-Authorisation and LOG application portal
- This is a digital transformation project for Aviva Pre-Authorisation and LOG application
- The goal is to digitalise the process from manual to e-process by using web technology that helps the user submit, process, track, and approve effectively and increase customer satisfaction
- Business Analyst
- Organise workshops with users to elicit detailed requirements, Understand the business process and translate into relevant business rules, process flow chart, user journey and documents in Confluence or business requirement document (BRD) accordingly
- Working together with UI/UX and the development team on the new requirements, proposing solutions to the users, and gathering feedback
- Writing details user story and user journey on Confluence and then translating user requirements into user stories or epic on JIRA software
- Backlog management, identify possible enhancement for BAU system, review the priority of each story and assign to individual sprint accordingly
- As a subject matter expert for a particular system, write and review a user guide for clinical users
- Conduct demo system training to internal and external users for new software releases
- Project Management
- To assist the Head of IT by organising meetings with the client to ensure required resources and dependencies are ready for each production deployment
- Develop a detailed working plan to monitor, track progress regularly, and update the relevant stakeholders
- Prepare and send release emails for every production deployment to notify the user of the system changes
- Software testing
- Perform UAT testing for completed user stories and document the test results on JIRA or Microsoft Words
- Create a defect ticket on JIRA and re-assigned the relevant user story to the developer team for investigation
- Production support
- Production and operation support for the business users, pick up and investigate the issue with the development team, identify the root and provide work-around to solve the issues
- Report production issues as a hotfix ticket in JIRA, assigned to the development team, and ensure such ticket will be resolved within 24 hours
- Regularly collect user feedback and assess the area of improvement for the next releases.
IT BUSINESS ANALYST
Great Eastern, Singapore
08.2018 - 05.2020
- Projects: UPGREAT Mobile application (Android and iOS) /Aug-2018 to Aug-2019, IFRS17 reporting (Implementation of Aptitude Software)/ Aug-2019 -April-2020
- Work with business stakeholders' and vendors to elicit business requirements and identify scope, assess all possible solutions and propose to business accordingly
- Assist in creating technical design, integration and interface specifications with the team
- Review and provide feedback to project documentation such as inception report, business requirement document (BRD), functional specification document (FSD)
- Assist project manager in organising and participating in a functional or technical workshop with vendors, business users, IT team for functional and technical requirement clarification, walkthrough solution design, and technical specifications
- Documenting and following up on necessary actions and decisions from meetings
- Support vendor by sourcing and sharing relevant documentation for software development, system integration and testing activities
- Adhere to Agile methodology, participate in Sprint planning, closure, daily SCRUM meeting and manage task assignments on JIRA software
- Clarify business process and data requirement and then configure the Aptitude Software (IFRS17 AICE and Finance accounting hub) as per configuration guide with support from the functional team
- Validate the system output via SQL tools, investigate if any error occurred and debug accordingly
- Participate in various testing activities, which include test design, test execution, defect management for API testing, Unit testing (UT), System Integration Testing (SIT) and User Acceptance Testing (UAT)
- Enable the user to quickly understand the system process and functionality by creating training documents/guidelines for the user to refer
- Established a standard workflow to improve efficiency in managing production issues and resolve within the agreed SLA
- Support the user by assessing user queries, understanding the business objective, and suggesting best practice to fulfil business needs without always needing to raise a CR that help the company in cost-saving and man-day.
UAT ANALYST
DBS Bank Ltd, Singapore
07.2017 - 08.2018
- Projects: ANZ Bank Indonesia migration project, DBS Singapore Internet banking TDSR Housing loan upgrade
- Conducted end-to-end testing across for mobile banking apps, internet banking portal
- Review system output after performing end to end testing, ensure the data that flow to each system/level match the expected results
- Run SoapUI application to retrieve API component and insert test data for testing purposes
- Learn the different modules within VisionPLUS such as revised the credit limit, apply block code and perform the necessary testing for ANZ Bank migration project
- Understand user requirement written on Confluence and prepare test scenario, test cases that cover every new change request and new features in each release
- Assist Product Owner and Business Analyst in Confluence narrative (user requirement) readiness by providing feedback continuously
- Work closely with business operation and production support team to simulate production issues and perform UAT to ensure fixes has successfully deployed and tested
- Report defect finding and document the details in HP ALM and continuously follow up to ensure the issue fixed and resolved accordingly
- Involved in ad-hoc task to prepare and send out the daily report, manage and consolidate test data in SharePoint.
Software QA Tester
T-Systems (M)Sdn Bhd,Malaysia
08.2014 - 02.2017
- Deployed Windows application and performed system interoperability testing, functional testing, hardware testing, driver testing using SCCM 2007, SCCM 2012, Citrix XenApp (Virtual desktop services), WSUS technologies
- Assist software scripting team to update technical requirement document with correct information through review and providing feedback
- Designed test case based on technical requirement document and manage test execution via HP Quality Center
- Logged bug/question ticket to internal bug management systems and assign to the relevant team for further investigation
- Worked closely with Software packaging engineer based in Malaysia or Germany to clarify an issue found during testing
- Analysed and document test results and decided its operational suitability
- Travelled to Mannheim, Germany and work as a QA on-site coordinator for 3 months periods every 1 or 2 years and act as a communication bridge between Germany QA and Malaysia QA team, ensure all relevant documentation is ready before assign a QA order to Malaysia team
- Assess issues faced by the QA team in Malaysia and communicated with the Germany team for resolution.
Software Test Engineer
HSBC Software Development (M)Sdn Bhd, Kuala Lumpur, Malaysia
06.2013 - 08.2014
- Contributed as software tester of the Wealth Management Project team that consist developer, tester, a business analyst from the different regions such as France, United Arab Emirates, Hong Kong and China
- Study functional specification and designed Requirement Traceability Matrix (RTM) and test cases together with a senior tester and business analyst for Wealth Management system - Relationship Manager Platform (RMP)
- Assist Business analyst to update the functional requirement specification with correct information through pro-active clarification and feedback
- Performed system integration testing (SIT) not just limited to RMP but also support test execution for other Wealth management systems such as Strategic Financial Platform (SPF) or Wealth Dashboard (WD)
- Managed test cases, report and document defect details on HP Quality Center 11
- Communicate closely with colleagues working in different regions for test execution, defect clarification
- Learn the HSBC Core banking system (AS400) and run SQL query to find suitable data for testing
- Prepare and review daily Incident Report, Daily Execution report, and share with all the relevant stakeholders at the end of every day.
Education
Bachelor of Science - Mobile Computing
INTI INTERNATIONAL UNIVERSITY
Malaysia 01.2009 - 05.2012
Skills
Requirement gathering
User training
Vendor management
Test Management
Scrum Framework
Stakeholder management
Service design (Design Thinking)
Accomplishments
- Achieved helping ex-offenders reintegrate into society through tech by introducing SHARE. https://www.htx.gov.sg/news/featured-news-helping-ex-offenders-reintegrate-into-society-through-tech
- Achieved transform paper process into online process by introducing SHARE. https://www.htx.gov.sg/news/featured-news-helping-ex-offenders-reintegrate-into-society-through-tech
- Achieved digital transformation from manual submission to digital online submission by introducing online SPF CBNI declaration portal.
Certification
- Managing digital products (Obtained at NUS-ISS on 25 June 2024)
- Digital Product Management Bootcamp (Obtained at NUS-ISS on 22 March 2024)
- Data Analytics for IT Professional (Obtained at NUS Faculty of Science on 7 November 2023)
- Business Analysis for Agile Practitioners ( Obtained at NUS-ISS on 03 October 2023)
- Scrum Master (Obtained at NUS-ISS on21 March 2023)
Languages
Chinese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Certification
Certified Tester Foundation Level (CTFL)
References
- Lee Jianxiang, Digital Service Manager , Govtech + 65 98371527
Software
JIRA
Confluence
Tableau
Timeline
Digital Business Analyst
Government Technology Agency (GovTech)
12.2022 - Current
BUSINESS ANALYST
Red Dot Payment, Singapore
03.2021 - 06.2022
IT BUSINESS ANALYST
MHC Asia Medical Network
05.2020 - 03.2021
IT BUSINESS ANALYST
Great Eastern, Singapore
08.2018 - 05.2020
UAT ANALYST
DBS Bank Ltd, Singapore
07.2017 - 08.2018
Software QA Tester
T-Systems (M)Sdn Bhd,Malaysia
08.2014 - 02.2017
Software Test Engineer
HSBC Software Development (M)Sdn Bhd, Kuala Lumpur, Malaysia
06.2013 - 08.2014
Bachelor of Science - Mobile Computing
INTI INTERNATIONAL UNIVERSITY
01.2009 - 05.2012
SENIOR ASSOCIATE BUSINESS ANALYST
DBS Bank Singapore
6 2022 - 11.2022
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