Gladys Teo
Summary
With extensive experience in conducting comprehensive black, white, and grey box tests, I possess a robust skill set for efficiently detecting and resolving software issues. Alongside my expertise in creating and implementing test cases, developing testing plans, and identifying use cases, I excel at ensuring the quality and functionality of software products. I am well-versed in the entire Software Development Life Cycle (SDLC), enabling me to seamlessly contribute throughout the development process.
Overview
8
8
years of professional experience
Work History
Software Test Engineer (Payments)
OCBC
10.2022 - Current
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Optimized test cases to maximize success of manual software testing.
- Streamlined testing processes by developing reusable test scripts and templates.
- Identified and tracked software defects and supported developers in resolving problems by completing additional tests.
- Designed testing scenarios for usability testing.
- Collaborated with cross-functional teams to identify system requirements and develop effective test strategies.
- Enhanced product reliability through thorough functional, regression, and performance testing.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Reviewed requirements, specifications, and technical design documents to provide timely and meaningful feedback.
- Optimized mobile application testing procedures, resulting in more robust and user-friendly product.
- Developed and maintained detailed documentation of test plans, cases, and results, facilitating knowledge transfer and regulatory compliance.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
IT Associate
Asia Pacific Exchange
08.2021 - 09.2022
- Monitor application systems and IT infrastructure to ensure they function efficiently in real-time
- Report, communicate and assist with relevant teams when issues occur
- Perform tests and health checks to verify functionality and usability of application systems
- Produce shift status report to communicate shift operations and issues within department
- Implement procedures and documentations to ensure work operations are effective
- Adhere to procedures and policies to prevent operation breach occurrences
- Troubleshoot and assist to solving office IT issues
- Perform software installation, data encryption and deployment of laptop to new joiners
- Manage Level1 Team effectively and Level1 able to perform operation procedures up to expectation
- Monitor DeepSecurity about server environment IPS detection, illegal network activity, system log activities
- Monitor IM5VA about email gateway activities
- Monitor Officescan about endpoint security and antivirus
- Reduced system downtime by performing proactive network monitoring and maintenance tasks.
Part-Time
Icrepe
01.2018 - 01.2019
Part-Time
OMI PACIFIC
01.2017 - 01.2018
Education
Computer Forensics
Kaplan Inc
06-2021
NITEC - Mechatronics
ITE College West
04-2018
Queenstown Secondary School
11-2016
Nan Hua Primary School
11-2012
Skills
- Manual testing
- Regression testing
- Bug tracking
- Functional testing
- Test plan creation
- Procedure development
Languages
English
Chinese (Mandarin)
Timeline
Software Test Engineer (Payments)
OCBC
10.2022 - Current
IT Associate
Asia Pacific Exchange
08.2021 - 09.2022
Part-Time
Icrepe
01.2018 - 01.2019
Part-Time
OMI PACIFIC
01.2017 - 01.2018
Computer Forensics
Kaplan Inc
NITEC - Mechatronics
ITE College West
Queenstown Secondary School
Nan Hua Primary School
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