Gerard James
Summary
Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
3
3
years of professional experience
Work History
Service Supervisor
Decker Barbecue
06.2024 - Current
- Handled customer reservations and inquiries.
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Upsell beer and wine and special promotional items to customers based on taste and preferences.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Cashiering duties.
Senior Security Officer
Private Agencies
01.2022 - 06.2024
- Managed access control systems effectively, ensuring only authorized personnel were granted entry to restricted areas.
- Ensured a safe work environment by monitoring surveillance systems and addressing potential threats promptly.
- Maintained detailed records of all security-related activities for accurate reporting and analysis purposes.
- Conducted thorough investigations into reported incidents, leading to appropriate disciplinary action when necessary.
- Greeted guests and residents professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Business Development Manager
Aespada
01.2022 - 12.2022
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
Education
MBA -
Thammasat Business School
Bangkok05.2020
BBA - Marketing
National University of Singapoire
06.2014
Skills
Management experience
Service Delivery
Critical Thinking
Strategic sales knowledge
Customer Relationship Management (CRM)
Timeline
Service Supervisor
Decker Barbecue
06.2024 - Current
Senior Security Officer
Private Agencies
01.2022 - 06.2024
Business Development Manager
Aespada
01.2022 - 12.2022
MBA -
Thammasat Business School
BBA - Marketing
National University of Singapoire
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