Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ejal Linting

Ejal Linting

Summary

Dynamic Service Supervisor at Kyochon Sdn Bhd with proven expertise in complaint handling and team management. Enhanced customer satisfaction through effective resolution strategies and improved service processes, resulting in increased efficiency. Skilled in emotional intelligence and inspections management, fostering strong client relationships and promoting loyalty.

Overview

2026
2026
years of professional experience

Work History

Service Supervisor

Kyochon Sdn Bhd
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
  • Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Streamlined service processes, resulting in increased efficiency and reduced operational costs.

Service Manager

Makan-Makan Borneo Sdn Bhd
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.

Quality Control

IOI Palm Oil Mill Sdn Bhd
  • Developed and implemented quality control processes to meet product standards.
  • Implemented quality control measures to consistently deliver outstanding finished landscapes.
  • Ensured consistent quality control by conducting regular assessments of services provided onsite.
  • Coordinated closely with quality control personnel to ensure adherence to established standards.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Implemented quality control measures, ensuring consistent delivery of exceptional service to clients.
  • Improved product consistency, refining quality control procedures for all stages of production.
  • Spearheaded quality control initiatives, ensuring consistent adherence to industry standards.

Management Trainee for Kitchen

Seonggong Pte Ltd
04.2024 - Current

Overseeing kitchen inventory.

Cooked food following precise culinary techniques.

Performed regular stock counts to ensure accurate record-keeping.

Implemented effective food hygiene practices.

Led management of teams while overseeing scheduling duties.

Education

Bachelor In Biotechnology - Biological Sciences

Universiti Malaysia Sarawak
Sarawak
2017

Skills

  • Complaint handling
  • Service order flow
  • Task delegation
  • Emotional intelligence
  • Management experience
  • Sales support
  • Policy enforcement
  • Inspections management
  • Employee engagement
  • Supervisory role experience
  • Stock management
  • Excellent personal service experience

Languages

English
Upper intermediate (B2)
Mandarin
Beginner (A1)
Sign language
Beginner (A1)

Timeline

Management Trainee for Kitchen

Seonggong Pte Ltd
04.2024 - Current

Service Supervisor

Kyochon Sdn Bhd

Service Manager

Makan-Makan Borneo Sdn Bhd

Quality Control

IOI Palm Oil Mill Sdn Bhd

Bachelor In Biotechnology - Biological Sciences

Universiti Malaysia Sarawak
Ejal Linting