GEE ANN PANGANIBAN
Senior Operations Assistant
Singapore,Singapore
Summary
Experienced Senior Operations Assistant with 11 years of expertise in insurance operations and administrative management. Skilled in process optimization, team coaching, and maintaining high customer satisfaction. Proven track record of streamlining operations, retaining clients, and promoting cross-functional collaboration. Currently based in Singapore and seeking opportunities in dynamic, client-focused environments.
Overview
11
11
years of professional experience
6
6
Certifications
2
2
Languages
Work History
SENIOR OPERATIONS ASSISTANT
FOREMOST INSURANCE AGENCY CORPORATION
05.2015 - 07.2023
- Assisted the operations manager with planning and overseeing special projects, leading to improved department efficiency
- Led efforts to streamline department processes, achieving a 20% reduction in operational errors through optimized workflows
- Collaborated cross-departmentally to ensure the smooth implementation of new procedures, resulting in enhanced operational performance
- Coached and mentored newly hired insurance coordinators, improving team productivity and onboarding efficiency
- Accurately computed and issued insurance policies for new business and renewals, including premium receipts and endorsement
- Processed an average of 10-15 policies per day
- Prepared monthly statements of accounts and reconciled them with dealerships, ensuring timely premium collection within agreed terms
- Managed claims documentation by receiving, scanning, and verifying documents for accuracy, processing an average of 3 claims a day
- Delivered monthly motor car renewal quotations, securing an 80% client retention rate in policy renewals through telemarketing and effective negotiations
- Created daily production and accomplishment reports to track and improve team performance
- Handled customer inquiries, concerns, and requests via email, ensuring timely and satisfactory resolutions
- Provided general administrative support, including database management, answering phone calls, and assisted walk-in clients, contributing to smoother office operations
INSURANCE COORDINATOR
FOREMOST INSURANCE AGENCY CORPORATION
05.2012 - 05.2015
Education
Bachelor of Science - Information Technology
University of Luzon
Philippines03-2012
Skills
Policy writing and claims processing
Certification
Certificate of Completion - Canva
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionLanguages
English
Advanced (C1)
Filipino
Bilingual or Proficient (C2)
Timeline
Certificate of Completion - Canva
03-2025
Certificate of Completion - Meta Advertising
03-2025
Certificate of Completion - Data Entry
03-2025
Certificate of Completion - Graphics Design
03-2025
Certificate of Completion - Social Media Management
03-2025
Certificate of Completion - Lead Generation
03-2025
SENIOR OPERATIONS ASSISTANT
FOREMOST INSURANCE AGENCY CORPORATION
05.2015 - 07.2023
INSURANCE COORDINATOR
FOREMOST INSURANCE AGENCY CORPORATION
05.2012 - 05.2015
Bachelor of Science - Information Technology
University of Luzon
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