Kalyani Raghunath
Singapore,Singapore
Summary
With over 5 years of experience in customer service and operations management, along with 5 years of teaching experience, I offer a versatile skill set for any position. As the spouse of a One Pass holder, I am eligible to work in Singapore without requiring a work permit sponsorship. My areas of expertise include Business operations, team management, and expertise in the French language. Renowned for exceptional communication and organizational skills, I excel in coordinating and leading teams to achieve success.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
French Teacher
Wise Oaks International School
12.2024 - 03.2025
- Teaching French as a Foreign language for Grades 1 - 6
- Form Tutor of Grade 5
- Preparing Question Papers, Worksheets, interactive learning modules etc
Secondary French Teacher
DPS International School
04.2023 - 09.2024
- I teach French as a Foreign Language for Years 4 - Year 7 CPP and CLSP.
- I also teach Grades 4 - 7 ICSE curriculum.
- I also create Lesson Plans, plan syllabus and form Assessment methodologies for the grades I teach.
- In addition I teach French as a third language for Grades 6 and 7.
- I have also designed the Curriculum plan for all of the 8 grades I taught.
French Teacher
GIIS
09.2021 - 04.2022
- Taught French as a foreign language (FLE) in varied curricula, CLSP, IGCSE, CBSE, ICSE spanning grades from 6 until 9 in face to face and/ hybrid/online classes.
French Teacher
DPS International School
07.2020 - 02.2021
- Teaching High School French as a Second language for grades 8,9,10 in both IGCSE and ICSE curricula including Board exam preparation.
Career Break
Full-time Parenting
01.2018 - 06.2020
- Dedicated full-time parent focused on nurturing child development
French Tutor
Self-employed
06.2015 - 12.2017
- Taught French as a foreign language (FLE) for all curricula - CLSP, ICSE, CBSE, IB, IGCSE
- Adapted tutoring plans to incorporate students' particular strengths and goals.
- Expanded upon lessons by preparing additional verbal and written language practice.
Full-time Student
Alliance Française De Bangalore
01.2014 - 05.2015
- Studied French as a foreign language (FLE) from Alliance Française de Bangalore. Certified in levels A1, A2, B1 and B2 qualified as per the CEFR framework
Relocation
Career Break
12.2011 - 12.2013
- Accompanied my spouse on an expat assignment to Paris, France. During this time I absorbed and assimilated into the French way of life
Team Leader – Business Operations
Tata Consultancy Services
12.2009 - 06.2011
- I led a 15 member team as part of the transition of National Grid, the First Energy and Utilities BPO project for TCS, leveraging strong experience in UK culture and client handling. I implemented quality techniques to achieve a significant improvement in the Dispute Management process accuracy, elevating it from 20% to 100% within a two-month timeframe.
- Led team of 25 personnel and ensured continual operations for order entry management of Cable & Wireless’s customers.
Process Analyst
Accenture Services Pvt Ltd
05.2006 - 06.2009
- Transitioned the credit control process for Carillion Plc from Accenture UK to Accenture India
- Managed a team of three individuals while functioning as the designated process owner and Subject Matter Expert (SME). Served as the primary point of contact for all 15 client branches within the UK, efficiently addressing and resolving all payment and billing inquiries.
Marketing Coordinator
Standard Chartered Finance Ltd
06.2004 - 05.2005
- Responsible for screening and training of candidates for the Sales Team
- Lead a Direct Sales Agency (DSA) with ten Tele-callers and Field executives to market credit cards.
- Conduct KYC/AML tests/audit reports
Education
Digital Marketing - Strategies, Models and Frameworks
National University of Singapore
Singapore 12.2024 - 04.2025
BBA - Business Administration
University of Madras
Chennai 06.1998 - 05.2001
Skills
- Skilled in MS Word formatting and editing
- Excel
- Skilled in creating engaging presentations
- Business process optimization
- Client support
- Performance reporting
- Team leadership
Corporate Skills
- Business Operations
- Customer Service
- Management Reporting
- Team Management
- SOP and Process Maps
Academic Skills
- French Board Exam Prep (ICSE and IGCSE)
- Setting Question Papers
- Formative Assignments
- Designing Teaching aids
- Worksheet preparation
- Curriculum Planning
Passport
India
Spouse Status
Spouse of One Pass holder
Personal Information
Date of Birth: 11/23/80
Executive Summary
Kalyani Raghunath, over five years, more than two years, Singapore, eligible to work without a work permit sponsorship, process definition, team management, client reporting, excellent communication, organizational skills
Certification
Digital Marketing: Strategies, Models and Frameworks (NUS)
Timeline
Digital Marketing: Strategies, Models and Frameworks (NUS)
04-2025
French Teacher
Wise Oaks International School
12.2024 - 03.2025
Digital Marketing - Strategies, Models and Frameworks
National University of Singapore
12.2024 - 04.2025
Secondary French Teacher
DPS International School
04.2023 - 09.2024
French Teacher
GIIS
09.2021 - 04.2022
French Teacher
DPS International School
07.2020 - 02.2021
Career Break
Full-time Parenting
01.2018 - 06.2020
French Tutor
Self-employed
06.2015 - 12.2017
Full-time Student
Alliance Française De Bangalore
01.2014 - 05.2015
Relocation
Career Break
12.2011 - 12.2013
Team Leader – Business Operations
Tata Consultancy Services
12.2009 - 06.2011
Process Analyst
Accenture Services Pvt Ltd
05.2006 - 06.2009
Marketing Coordinator
Standard Chartered Finance Ltd
06.2004 - 05.2005
BBA - Business Administration
University of Madras
06.1998 - 05.2001
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