Summary
Overview
Work History
Education
Skills
Timeline
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Gazelleen Kaur

Gazelleen Kaur

Summary


Professional with strong foundation in accounting practices, including accounts payable, accounts receivable, and financial reporting. Proven ability to work collaboratively within teams to achieve business goals while adapting to changing needs. Known for reliability, efficiency, and excellent communication skills. Skilled in using accounting software, handling financial records, and ensuring compliance with industry standards.

Overview

3
3
years of professional experience

Work History

Customer Service Executive & Accounting Assistant

LCentral Tiong Bahru
07.2024 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Streamlined accounts payable processes for increased efficiency by reviewing and verifying invoices.
  • Developed a strong understanding of accounting software systems by using them daily to input transactions, run reports, and analyze data.
  • Maintained accurate financial records through diligent filing and organization of documents.

Accounting Intern

MasterMaths Education Centre
06.2023 - 08.2023
  • Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management.
  • Prepared accurate financial reports by compiling data and analyzing trends for management review.
  • Developed a strong understanding of accounting software systems by using them daily to input transactions, run reports, and analyze data.
  • Collaborated with finance team members to streamline processes, enhancing overall productivity within the department.

Accounting Intern

Island Catering Services
12.2022 - 01.2023
  • Assisted in creating and issuing invoices to clients and customers.
  • Verified and cross-checked supplier invoices for accuracy and compliance with company policies.
  • Processed and tracked payments to suppliers and vendors, ensuring no discrepancies.
  • Collaborated with team members to ensure proper documentation for accounts payable and financial reviews.

Sales Assistant

Desigual
06.2022 - 07.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Higher Nitec Certificate - Accounting

Institute of Technical Education
Central
02-2025

Pei Hwa Secondary School
Fernvale
12-2022

Anchor Green Primary School
Sengkang
12-2018

Skills

  • Skilled in Xero
  • Skilled in Aims
  • Skilled in Quickbooks
  • Customer relationship management
  • Accounting operations processes
  • Microsoft Excel expertise
  • Team collaboration
  • Accounting software proficiency
  • Monthly close reporting

Timeline

Customer Service Executive & Accounting Assistant

LCentral Tiong Bahru
07.2024 - Current

Accounting Intern

MasterMaths Education Centre
06.2023 - 08.2023

Accounting Intern

Island Catering Services
12.2022 - 01.2023

Sales Assistant

Desigual
06.2022 - 07.2022

Higher Nitec Certificate - Accounting

Institute of Technical Education

Pei Hwa Secondary School

Anchor Green Primary School

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Gazelleen Kaur