Muhammad Iqbal Jumaat
Food and Beverage Professional
Summary
Dynamic leader with proven expertise in operations management and staff development, honed at One Levelup Pte Ltd and other notable establishments. Excelled in enhancing customer engagement and streamlining business operations, achieving significant improvements in service quality and efficiency. Skilled in inventory control and coaching, I consistently exceed sales targets through strategic planning and team motivation. Highly proactive manager with 15 years of experience in team leadership in Food and Beverage industry. Background includes sales, management and customer service in fast-paced settings.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Restaurant Manager
Tiong Bahru Bakery
02.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
General Manager
One Levelup Pte Ltd
09.2017 - 10.2022
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Restaurant Manager
The Quaintest Co Pte Ltd
02.2013 - 09.2017
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Courier Contractor
TNT Worldwide Express Pte Ltd
06.2011 - 12.2012
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Streamlined pick-up process by proactively organizing packages based on destination priority.
- Proactively maintained vehicle cleanliness and performed routine maintenance checks for optimal performance on road.
- Maintained accurate records of all courier transactions, ensuring proper documentation for billing purposes.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Operated scanning devices efficiently, ensuring accurate input of package data into tracking system.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
Shift Manager
Starbucks Singapore
02.2006 - 02.2009
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
Education
No Degree - Engineering
Temasek Polytechnic
Singapore 01.2006 - 12.2008
High School Diploma -
Damai Secondary School
Singapore 01.2002 - 12.2005
Skills
Staff Management
Inventory Control
Quality Control
Catering Coordination
Kitchen equipment operation and maintenance
Business operations expertise
Point of Sale (POS) system operation
Menu development
Recruitment
Customer Engagement
Operations Management
Staff Management
Languages
English
Bilingual or Proficient (C2)
Certification
Food Hygiene Auditor
Timeline
Restaurant Manager
Tiong Bahru Bakery
02.2023 - Current
Food Hygiene Auditor
10-2017
General Manager
One Levelup Pte Ltd
09.2017 - 10.2022
Restaurant Manager
The Quaintest Co Pte Ltd
02.2013 - 09.2017
Courier Contractor
TNT Worldwide Express Pte Ltd
06.2011 - 12.2012
Shift Manager
Starbucks Singapore
02.2006 - 02.2009
No Degree - Engineering
Temasek Polytechnic
01.2006 - 12.2008
High School Diploma -
Damai Secondary School
01.2002 - 12.2005
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