Gayathri Vijay
Corporate Services Manager - APAC
Singapore
Summary
With eight years of dedicated experience as a corporate manager, I bring a wealth of expertise in seamlessly orchestrating the daily operations of a bustling 200-employee office. My forte lies in creating secure, efficient, and compliant work environments while adeptly managing budgets and procurement processes.I thrive on driving profitability through astute market analysis, contract negotiations, and strategic budget management, consistently exceeding expectations. Notably, my passion for sustainability has led me to pioneer eco-friendly initiatives, resulting in substantial energy savings and waste reduction, earning accolades for the organization's commitment to environmental stewardship
Overview
12
12
years of professional experience
Work History
Corporate Services Manager- APAC
VIRTUSA SINGAPORE PRIVATE LIMITED
Singapore
09.2016 - Current
- Corporate Services manager - APAC with 8 years at Virtusa Singapore Private Limited
- Lead the implementation and review of governance process that aligns with company's framework and ensure company maintains accreditation
- Lead shape and promote the care and quality service along side with business development and general manager
- Operationalise the strategic and business planning processes and outcomes, working collaboratively in developing the Local Service Plan and contribute to monitoring of goals and outcomes.
- responsible for the recruitment and day-to-day management of the corporate services team , ensuring that they are well-trained, motivated, andcapable of carrying out their roles effectively.
- Adept at optimizing operations, reducing costs, and fostering a positive workplace culture
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Implemented strategies to increase customer service satisfaction ratings.
- Analyzed service reports to identify areas of improvement.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Developed customer loyalty programs to increase customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built and managed processes for tracking and monitoring department performance.
- Created reports, presentations and other materials for executive staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated office events, seminars and meetings for staff and clients.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Organized and updated databases, records and other information resources.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Negotiated and executed contracts on behalf of department.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
SENIOR FRONT OFFICE AGENT
Marina Bay Sands
Singapore
01.2016 - 08.2016
- Administrative and cashiering for hotel front desk and casino
- Efficiently handling guest challenges
- Daily accounts report on the cash flow
- Sales on upgrading and hotel promotions
- Maintaining a clean and well-ordered front desk
- Answering guest calls and recording details of conversations
- Reporting of incidents or injuries to management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Maintained transaction security by verifying payment cards against identification.
- Conducted research and provided reports and summaries to help management make informed decisions based on accurate information.
- Screened visitors and issued badges to maintain safety and security.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Developed and implemented strategies to streamline office operations.
SENIOR PATIENT SERVICE ASSOCIATE
Mount Elizabeth Hospital
Singapore
01.2012 - 02.2015
- Efficiently managed the cashier department within the business office
- Administration for inpatient and discharged patients
- Conduct financial counseling for patient's treatment
- Recording and tracking the outstanding amount of patients
- Scheduling upcoming appointments for patients
- Billing and claiming overdue amounts.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Taught patients and families to use at-home medical equipment.
- Resolved customer complaints using established follow-up procedures.
- Engaged with patients to provide critical information.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Organized patient records and database to facilitate information storage and retrieval.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Education
Bachelor Of Business Law & Human Resource Management - undefined
Murdoch University
Singapore, SingaporePTE English Language Test - undefined
Pearson Academic
Singapore, SingaporeDiploma In Business Administration (Banking & Finance) - undefined
PSB Academy
Singapore, SingaporeNitec in Office Administration - undefined
College East
Singapore, Singaporeundefined
Skills
Vendor management & analysisProject managementProcurement & BudgetingStrategic PlanningTeam ManagementMarket ResearchEffective leadershipStrong interpersonal & communication skillsMS Office SuiteTime managementProblem SolvingMulti-Tasking
Word processing
Billing and Invoicing
Document control
Scheduling and calendar management
Social perceptiveness
File management
Problem-solving skills
Time management
Spreadsheet management
Database Management
Filing and data archiving
Accounting familiarity
Bookkeeping
Project planning
Personal Information
Driving License: Class 3A
References
References available on request.
Accomplishments
Timeline
Corporate Services Manager- APAC
VIRTUSA SINGAPORE PRIVATE LIMITED
09.2016 - Current
SENIOR FRONT OFFICE AGENT
Marina Bay Sands
01.2016 - 08.2016
SENIOR PATIENT SERVICE ASSOCIATE
Mount Elizabeth Hospital
01.2012 - 02.2015
Bachelor Of Business Law & Human Resource Management - undefined
Murdoch University
PTE English Language Test - undefined
Pearson Academic
Diploma In Business Administration (Banking & Finance) - undefined
PSB Academy
Nitec in Office Administration - undefined
College East