Gavin Tan
Summary
Innovative Operation leader and Sales management professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
PWM Singapore Strategy and Sales Management
Morgan Stanley
Singapore
06.2019 - Current
- Implemented Sales performance & conduct assessment for Private Wealth Management (PWM) Sales in conjunction with Singapore CEO & Sales Manager
- Established Singapore office budget planning process for PWM team including Sales roundtable discussions to cross-share investment ideas and alternate approaches with Market Strategy Investment, Investment Management Services, and Asset Planning Group
- Responsible for driving continuous improvement and transformational change in response to market and/or regulatory requirements, typically leads the delivery of key project change
- Spearheaded technological enhancement efforts such as developing new client communication tool, leading to improved and controlled communications with all clients. Successful launch of in-house system LeapX to allow PWM Sales team to communicate extensively with clients over firm approved device and application.
- Facilitated workshops for employees at all levels to develop their awareness of credit policy and our operational risk assessment guidelines, resulting in heighten risk-awareness organizational culture
- Managed relationships with key stakeholders, including Credit, Business Control Risk, IFG lending, Market Investment, Global Financial Crime (GFC), and Operations, maintaining open lines of communication for a transparent approach
- Drive business requirement analysis and support COO from risk oversight and regulatory change regime
APAC Head of Prime Brokerage Operations
Morgan Stanley
Singapore, Hong Kong, India
01.2014 - 06.2019
- Responsible for PB key operational functions for Business units include Trade Support, Cash wire payment, Trades prematching & Fails control, Client services
- Demonstrated strong organizational and project management skills while managing multiple projects
- (a) 2016/2017 PB Client Satisfaction Survey – Over 90% satisfaction rate observed across all PB clients’ feedback
- (b) 2018 winner for Client Service category – Innovative solution for global Pass-The-Book coverage for PB Business Unit
- (c) Successful relocation of entire PB Operations as part of Asia Ops location strategy in 2018/19
- Senior Risk & Control Manager overseeing PB Operations functions in Singapore and India
- Manage monthly forecast of cost centre budget and headcount resource planning
- Responsible for Standard Operating Procedure (SOP) for PB Operations. Key quorum member for new product approval (NPA) implementation across PB and PWM business units
- Responsible for monthly Client Ops Risk meeting to address KRI gap and resources competency
APAC Head of Collateral Margin Operations
Morgan Stanley
Singapore
04.2010 - 06.2019
- Responsible for Collateral Management and Portfolio Risk Management for PWM & Prime clients
- Project management involving business integration and system automation.
- (a) Collaborated extensively with Business units and Technology stakeholders in ensuring Triparty collateral arrangement with Custodian banks workflow is fully aligned with firm policies and regulations
- (b) Partnered with Technology team to draft the User Acceptance Testing (UAT) script and perform extensive reviews before the launch of Unclear Margin Rules (UMR) initial margin on OTC derivatives positions in 2017
- (c) Successful relocation of entire Margin Operations as part of Asia Ops location strategy
- Risk Manager and Senior Mentor for Collateral Margin Operation team
- Key officer accountable for monthly forecast of cost centre budget and headcount resource planning
- Business Continuity Planning (BCP) Senior Manager for SG Morgan Stanley Operations for FY 2017, 2018 and 2019
Product Management Associate
Credit Industriel et Commercial
Singapore
04.2009 - 04.2010
- Enhanced product usability by conducting thorough market research and identifying user needs.
- Full implementation and launch of FX margin system (MarginTrac). Conducted front-to-back UAT testing on system capability, formulating bank’s requirement, and in-charge of full implementation of system rollout and training for our business partners and traders
- Organized comprehensive training sessions for Sales teams, ensuring a deep understanding of product features and benefits to drive successful selling efforts.
- Provided collateral advisory support to Trading desk i.e. review of collateral policy/agreement as well as haircuts implementation on specific collateral provided by clients on case-by-case basis
- Presented product updates and roadmaps to senior executives, highlighting key accomplishments, challenges, and future strategies for continued success.
Global Corporate and Investment Banking Analyst
Bank of America
Singapore
06.2008 - 04.2009
- Regularly monitored existing portfolio holdings updating senior management on asset performance trends. (a) Develop country scorecards to measure revenues achievement versus the plan target
- Assisted Business Director and Asia President in preparing presentations for investors detailing historical performance trends and future growth projections based on extensive research methodologies
- Provide management reporting and analytical support to sustain the development of the bank’s Client Management Process (CMP) in Asia. (a) developed Monthly and Quarterly Business Performance reporting deck for senior management
Plans & Policy - Staff Officer
MINDEF
Singapore
06.2006 - 05.2008
- Developed comprehensive training programs and formulate RSAF NS KPIs for all NS practitioners in the Air Force organisation, resulting in improved performance metrics across the team
- Built strong relationships with key divisional stakeholders through proactive outreach efforts, and actively participating in tri-service (Air Force, Army and Navy) management discussion to revise current policies as well as implement new guidelines for National Servicemen
Recruitment Office - Staff Officer
MINDEF
Singapore
06.2004 - 05.2006
- Responsible for the recruitment of Officer appointments/vocations within RSAF, and forecast recruitment drives for the entire fiscal year
- Negotiated contracts with external vendors to secure favorable terms while maintaining high standards of quality assurance for our marketing campaign.
- Conducted detailed risk assessments on potential projects or initiatives, enabling leadership to make informed decisions regarding resource allocation and prioritization.
Education
BlockChain Technologies: Business Innovation and Application -
MIT Sloan School
01.2021
Bachelor of Mechanical Engineering (Aeronautical Engineering specialisation) -
National University of Singapore
Singapore01.2004
Skills
- Sales Strategy Development
- Transformational Leadership
- Teamwork and Collaboration
- Client and Stakeholder Relations
- Multitasking and Time Management
Accomplishments
- 2023 successful implementation of LeapX communication tool in PWM
- PWM Singapore office sales budget achieved >15% year-on-year for 2020, 2021, 2022 and 2023
- 2018 winner for Client Service category - Innovative solution for global Pass-The-Book coverage for PB Business Unit
- 2017 winner for Financials category: Successful deployment of Margin Operations as part of Asia Ops location strategy
- 2017 winner for Innovation category: Successful rollout of Unclear Margin Rules (UMR) Margin solutions
- 2016/7 PB Client Satisfaction Survey - Over 90% satisfaction rate observed across all clients' feedback on the overall MS PB client excellence category
- 2015 winner for Client Service category - 100% client coverage for Asia Business units
- 2009 successful launch of FX margin system (MarginTrac) for CIC private bank
Timeline
PWM Singapore Strategy and Sales Management
Morgan Stanley
06.2019 - Current
APAC Head of Prime Brokerage Operations
Morgan Stanley
01.2014 - 06.2019
APAC Head of Collateral Margin Operations
Morgan Stanley
04.2010 - 06.2019
Product Management Associate
Credit Industriel et Commercial
04.2009 - 04.2010
Global Corporate and Investment Banking Analyst
Bank of America
06.2008 - 04.2009
Plans & Policy - Staff Officer
MINDEF
06.2006 - 05.2008
Recruitment Office - Staff Officer
MINDEF
06.2004 - 05.2006
BlockChain Technologies: Business Innovation and Application -
MIT Sloan School
Bachelor of Mechanical Engineering (Aeronautical Engineering specialisation) -
National University of Singapore