Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Gan Eng Kiat Erchie

Gan Eng Kiat Erchie

Singapore

Summary

I am a highly organized and detail-oriented Facility and Operations Manager with 19 years of experience in leading operations and maintenance teams at Leung Khai Fook Medical Co., the renowned company that manufactures Axe Oil brand medicated oil. I have a proven track record of success in proactively resolving issues, enforcing safe practices, and reducing costs.

In my previous role, I oversaw the daily operations of a 400,000 square foot facility, including maintenance, security, and janitorial services. I managed a team of 20 employees and was responsible for developing and implementing SOPs, conducting performance reviews, and ensuring compliance with all applicable regulations.


I am proud of my accomplishments in this role, including:

  • Reduced facility costs by 10% through improved procurement and maintenance practices
  • Implemented a new safety training program that resulted in a zero incidents for the past 4 years
  • Increased employee morale by creating a more positive work environment
  • Led a team of employees to successfully complete a 6-month renovation project on time and under budget


I am confident that I have the skills and experience necessary to be a valuable asset to your team. I am dedicated to my job, and I am always looking for ways to improve. I am also a team player and I am always willing to go the extra mile.

Overview

18
18
years of professional experience

Work History

Facility Manager

Leung Kai Fook Medical Co (Pte) Ltd
2019.03 - 2023.08
  • Established an in-house CERT team, enhance the current Fire system and Safety operation procedure within 3 months of implementation.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly - managed to maintain headcount even when company revenue was affected due to COVID-19
  • Developed and oversaw budgets for facilities and worked within cost restraints - cost was down 15% as more maintenance functions was done by internal team.
  • Evaluated facility operations and personnel for safety and health regulations compliance - company as a production factory has been incident free for over 7 years.
  • Reviewed and oversaw construction and renovation projects namely a brand new HVAC system and new office spaces
  • Oversaw all aspects of manufacturing production equipment installation, maintenance - namely conveyor belt system , CCTV monitoring system that was completed 1 month ahead of schedule
  • Standardize Vendor management procedure and contracts term with compliance and accounts teams
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Conducted inspections of facility grounds, external structure, systems and equipment.

Senior Facilities Manager

S P Jain School of Global Management
2017.09 - 2018.06
  • Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation - cost was down 5% with redundant maintenance works cut down
  • Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
  • Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
  • Scheduled, directed and supervised external contractors in maintenance and upkeep of 4 buildings.
  • Maintain a lean team of 20 personnel for effective daily operational and maintenance of school grounds
  • Maintained and kept meticulous records on facility expenditures, gains and projections.

Resort Manager

ST Electronics (e-Services) Pte Ltd
2017.01 - 2017.09
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Evaluated and promptly resolved lodging facility operational issues- complaints was down by nearly half
  • Solicited and reviewed guest feedback and promptly resolved complaints - guest satisfaction was up close to 20%
  • Oversaw day-to-day operations of 38-chalets with staff of 25 employees.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.

Service Operation Assistant Manager

Golden Pagoda Buddhist Temple
2016.01 - 2016.12
  • Assist Management in day to day operational and maintenance functions of the temple
  • Manage resources effectively and efficiently for the set-up, operations and dismantling of various events and ceremonies like Vesak day, Chinese new year
  • Successfully managed budgets and allocated resources to maximize productivity and profitability - maintenance works cost was down close to 10 percent annually
  • Completed weekly logs for management review.
  • establish good relationships and networking with donors, sponsors, Sangha, temples, Buddhist organizations and volunteers alike
  • Trained less-skilled service workers on standards, efficiency, and conflict resolution for better customer service.
  • Draft new compliance guideline and checklist for maintenance and contracting works with accounts team
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

Operation/Project Manager

Chinatown Business Association
2014.01 - 2016.01
  • Responsible for the co-ordination of the maintenance and management of the buildings in Chinatown including HVAC housekeeping, mechanical, security, electrical system, Fire and work place safety
  • Monitored project performance to identify areas of improvement and make adjustments - operational staff turn over reduced by close to half
  • Work closely with government departments (NEA, LTA, SLA, STB, and PUB) for all operational activities pertaining to large scale events in Chinatown
  • Provided detailed project status updates to stakeholders and executive management.
  • Ensuring that all operations functions are carried out according to documented procedures without sacrificing workplace safety.
  • Achieved project deadlines by coordinating with contractors to manage performance.

Regional Compliance Coordinator, AP

Diageo Singapore
2013.05 - 2013.08
  • Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
  • Audit Third Party Operations (suppliers, joint ventures, producers and warehouses)
  • Support and work with the markets and supply centres to ensure that all mitigation plans to manage the risks are in place.
  • Promoted compliance by advising management on needed or prohibited actions to comport with government regulations.
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Support and work with Asia Pacific sites and Key Third Party Operations (TPOs) to improve and Sustain the risk management system and processes.

Operations Executive

BRIGHT VISION HOSPITAL
2012.11 - 2013.05
  • Assist operation manager in day to day operational functions of the hospital - maintenance works was carried out timely with no increase in personnel and cost
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Ensure overall construction progress base on schedule of works and quality of works is achieved - hospital was undergoing major upgrading and expansion
  • Collaborated on operational support tasks to achieve common goal - this was crucial as the hospital was undergoing an expansion
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands - work was effectively carried out without increasing headcount
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Operation Supervisor

ENEOS ItalSing Pte Ltd
2011.07 - 2012.07
  • Planning all manpower requirements to meet Operations targets - operational efficiency was up by 20 percent without increasing manpower
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Supervising day-to-day operations in a safe and environmentally responsible manner -
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness - company has been incident free for over 4 years
  • Analyzed department metrics and performance and reported findings to management.
  • Assisting Plant Manager to manage the operating budget.
  • Tracked company equipment, tools and technology to manage inventory.

Compliance Officer

Ghim Li Global Pte Ltd
2005.05 - 2011.03
  • Developed and maintained compliance database, tracking all compliance activities and documents.
  • Responded to employee inquiries regarding compliance regulations and procedures.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
  • Identified, investigated and documented compliance violations and recommended corrective measures.

Education

Bachelor of Arts - Art/Design/Creative Multimedia

Swinburne University of Technology, Australia
Australia
2005

Skills

  • Project management
  • Performance Evaluation
  • Adobe Illustrator
  • Adobe Photoshop
  • QEHS internal auditor Training for ISO
  • Certified Fire Safety Manager (SCDF)
  • Certified Work on Height Manager
  • BCA Certified supervisor
  • Intermediate Behavioral Risk Assessment training
  • Operations Oversight
  • Display Critical thinking and analytical skills
  • WSQ marketing Certified
  • Service Contracts Management

Languages

English
Mandarin

Personal Information

  • Age: 49 year
  • Gender: Male
  • Expected Salary: SGD 7200 (Negotiable)
  • Nationality: Singaporean

Timeline

Facility Manager

Leung Kai Fook Medical Co (Pte) Ltd
2019.03 - 2023.08

Senior Facilities Manager

S P Jain School of Global Management
2017.09 - 2018.06

Resort Manager

ST Electronics (e-Services) Pte Ltd
2017.01 - 2017.09

Service Operation Assistant Manager

Golden Pagoda Buddhist Temple
2016.01 - 2016.12

Operation/Project Manager

Chinatown Business Association
2014.01 - 2016.01

Regional Compliance Coordinator, AP

Diageo Singapore
2013.05 - 2013.08

Operations Executive

BRIGHT VISION HOSPITAL
2012.11 - 2013.05

Operation Supervisor

ENEOS ItalSing Pte Ltd
2011.07 - 2012.07

Compliance Officer

Ghim Li Global Pte Ltd
2005.05 - 2011.03

Bachelor of Arts - Art/Design/Creative Multimedia

Swinburne University of Technology, Australia
Gan Eng Kiat Erchie