Francis Liew Zhan Hong
Singapore
Summary
Proficient in high-pressure environments with a proven track record of delivering quality results swiftly. Demonstrates strong adaptability and a proactive approach to challenges, ensuring quick learning and effective problem-solving. Expertise in sales management includes cultivating partnerships, retaining key accounts, and driving profit growth. Skilled in multi-tasking, vendor relations, and strategic pricing implementation to expand market presence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Design Engineer (APAC)
AVI-SPL Pte Ltd
05.2023 - Current
- Delivered presales support as technical consultant to sales force, creating system descriptions and diagrams.
- Translated customer requirements into effective functional system designs.
- Reviewed pre-construction designs and documentation for accuracy and feasibility.
- Assisted with estimating hours and identifying logistical challenges for pricing opportunities.
- Generated comprehensive equipment lists and identified cabling material needs for projects.
- Collaborated with Account Manager on labor and material estimates for project proposals.
- Owned project installation when necessary, ensuring adherence to specifications.
- Provided ongoing engineering support and facilitated project sign-off processes.
Assistant Project Manager
ESCO Pte Ltd
06.2022 - 12.2022
- Led Subject Matter Expert (SME) teams to deliver high-quality projects that maximized technology investment value.
- Facilitated external and internal project meetings with stakeholders to coordinate efforts and achieve objectives.
- Monitored project progress, ensuring scope, cost, schedule, and quality baselines exceeded expectations.
- Reviewed project changes, adjusted schedules and resources, and communicated updates to stakeholders promptly.
- Prepared testing and commissioning parameters, conducting tests against quality standards and user design intentions.
- Executed knowledge transfer from project teams to end users and maintenance teams during project closure.
System Designer (Pre-Sales)
ESCO Pte Ltd
03.2020 - 06.2022
- Delivered technical support to sales and engineering teams for enhanced collaboration.
- Attended client meetings to clarify technical requirements prior to quotations.
- Facilitated seamless technical functions by collaborating with sales teams, project managers, and design teams.
- Provided concept designs, drawings, and proposals to showcase functionality and technical concepts.
- Supplied ongoing technical system support for projects aligned with original specifications.
- Verified purchase orders against proposals and designs before material ordering.
- Invited competitive bids through tendering process and negotiated for improved margins.
- Supported problem resolution and informed decision-making processes.
Pre-Sales Engineer
Vega Project Pte Ltd
07.2019 - 03.2020
- Collaborated with sales teams as technical expert during customer presentations and inquiries.
- Determined technical requirements for equipment proposals to align with client goals.
- Served as liaison between sales and engineering groups to enhance communication.
- Responded to customer requests for information, providing detailed technical solution descriptions.
- Conducted tender processes, engaging with end users to identify needs and challenges.
- Facilitated discussions with suppliers, distributors, and manufacturers regarding technical specifications and pricing.
- Executed value engineering strategies to minimize costs while fulfilling client requirements.
Service Engineer
PAVE System Pte Ltd
08.2016 - 07.2019
- Executed remote troubleshooting for technical issues in video conferencing and audio-visual solutions.
- Created and monitored customer-reported cases with onsite engineers.
- Coordinated logistics for return merchandise authorization (RMA) cases.
- Maintained service report archives to facilitate timely escalation to manufacturers and suppliers.
- Liaised with suppliers, manufacturers, and partners for remote technical assistance.
- Provided real-time support during live events, townhalls, and religious services.
- Configured Videowalls, LED walls, digital signage, and smart projectors including edge blending.
- Performed color calibration for video walls utilizing Samsung and NEC displays.
Skills
- Technical sales and presales support
- Project management and performance tracking
- System design and product lifecycle management
- Customer relationship management and engagement
- Value engineering and solution selling
- Effective communication and collaboration
- Technical documentation and product knowledge
- Market analysis and product positioning
- Partner management and vendor management
- Team building and client relations
- Problem solving and aptitude
- Cross-selling and active listening
Personal Information
- Date of Birth: 10/06/93
- Gender: Male
- Nationality: Singaporean
Certification
- SOC & Scissors life Qualified
- AVIXA CTS Certified
Ns Status
Completed
Timeline
Design Engineer (APAC)
AVI-SPL Pte Ltd
05.2023 - Current
Assistant Project Manager
ESCO Pte Ltd
06.2022 - 12.2022
System Designer (Pre-Sales)
ESCO Pte Ltd
03.2020 - 06.2022
Pre-Sales Engineer
Vega Project Pte Ltd
07.2019 - 03.2020
Service Engineer
PAVE System Pte Ltd
08.2016 - 07.2019
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