Calvin Zaw

Argent has both monitoring and automation tools including security related modules such as SIEM, Web defacement prevention, Website load and functionality test, file level monitoring, centralized log monitoring and reporting, and compliance reporting (HIPAA, GDPR, PCI, APA, etc)

• Manage Presales Engineers in APAC.
• Collaborate with sales team to enhance business processes and productivity.
• Train Engineers to ensure deep understanding of existing and new products.
• Work closely with developers to deliver product enhancements on time.
• Conduct quarterly Product training (both onsite and online) for Systems Integrators, including knowledge transfer and new product introductions.
• Partner with Systems Integrators for RFP responses and product demonstrations.

Achievement

• Won four Government projects together with Systems Integrator in Singapore
• Open up Tonga, Brunei and Myanmar market
• Started SAS model with monthly payment

• Oversee both presales and postsales processes in APAC and EU regions
• Collaborate with clients to gain thorough understanding of their monitoring needs and designing solutions that meet those needs
• Provide training to clients on how to use solutions effectively, identifying opportunities for improvement in monitoring solutions and working with product development team to implement those improvements, and ensuring that clients receive effective monitoring solutions that meet their needs and contribute to growth of monitoring solutions business.
• Work together with Sales team for presentation, product demo and POC (Proof Of Concept)
• Product training for customers and System Integrators

Achievements

• Introduce Argent to Myanmar and won new logos
• Won multiple Government related projects together with Partners in Singapore, and Malaysia
• Won multiple healthcare related project in Singapore
• Maintain existing customers for over 10 years

• Manage servers and provide technical support to authorized Government sector users.
• Manage Windows 2000/2003/2008 servers.
• Manage HP-UX, Solaris, and AIX servers.
• Set up servers for new projects, prepare documentation, and present progress reports to customers.
• Handled SQL deployment and migration, Solaris/Unix deployment and migration, and backup solutions.
• Admin of HP OpenView monitoring system.
• Performing basic SAP requests.
• Coordinate and performing DR (Disaster Recovery) exercises for MOF & ELD Government agencies.
• Monthly meeting with customers from Government agencies.

• Manage servers and provide technical support to authorized government sector users
• Manage Windows 2000/2003/2008 servers
• Set up new Windows 2003 and 2008 servers for new projects
• Implement backup solutions and tape management using various tools such as VERITAS Backup Exec, NetBackup, Norton Ghost, Windows native backup, ARC-serve Backup and Acronis backup
• Attended in-house IT Service Management (ITSM) training provided by NCS, and participate in ITSM meetings related to configuration items (CI) and update CMDB accordingly.
• Manage VMware systems.
• Attend monthly meetings

• Manage Windows 2000/2003 servers
• Support end-users for laptop and workstation issues
• Manage SQL2000 Database Server
• Involved in MS Exchange Server 2000 migration and manage it.
• Implement Backup Solutions (Veritas Backup Exec Version 8 and 12).
• Perform monthly and weekly Windows servers maintenance
• VMware administration.

• Supervise Helpdesk operators to ensure smooth operation and to ensure SLA is met.
• Write Incident Reports for S1/S2 cases and attend monthly meetings with customers and operation team.
• Attend management meetings at HQ to reviewing weekly tickets reports and following up for root cause.
• Cross-helpdesk training with other agencies under HP.
• Plan monthly staff scheduler.

• Windows and Network administration.
• Backup administration such as implementing Disaster Recovery plan and tape usage.
• Conduct new user training.
• Assisted in implementing company website with asp.net.
• Hands-on experience in designing data tables, views, and stored procedures.
• Handled analytical report conceptual design planning and report writing, creating user manuals and conducting in-house training.