Fleur Lim
Summary
Qualified service crew with hands-on experience in customer service and food preparation. Successfully contributed to team efforts by maintaining high standards of cleanliness and efficiency. Demonstrated skills in handling customer inquiries and ensuring positive dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Crew Member
Oddity Cafe
06.2024 - 09.2024
- Prepared and served a variety of beverages to meet customer preferences
- Handled waffle preparation, ensuring quality and presentation standards
- Delivered prompt and friendly customer service to enhance the dining experience
- Addressed customer inquiries and feedback, ensuring high satisfaction levels
- Assisted with both opening and closing tasks, maintaining cleanliness and readiness
Service Crew Member
Tapas 24
03.2022 - 09.2023
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Service Crew Member
Ichiban Boshi
01.2022 - 03.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
NTUC Picker
NTUC
11.2021 - 01.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Education
No Degree - Diploma in Business
Temasek Polytechnic
21 Tampines Ave 1, Singapore 52975704.2025
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Food safety knowledge
- Team Collaboration
- Efficient task completion
- Food Running
- Order Accuracy
Certification
Food and Hygiene Certificate
Timeline
Service Crew Member
Oddity Cafe
06.2024 - 09.2024
Service Crew Member
Tapas 24
03.2022 - 09.2023
Service Crew Member
Ichiban Boshi
01.2022 - 03.2022
NTUC Picker
NTUC
11.2021 - 01.2022
Food and Hygiene Certificate
No Degree - Diploma in Business
Temasek Polytechnic
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