Fiqri NurHaqim Abu Bakar

Lead continuous improvement initiatives using Lean principles (Kaizen, waste elimination) to optimize processes and enhance efficiency.

• Spearhead automation projects, integrating technology to reduce manual effort and streamline production.
• Certified SME Level 1 in Industrial Engineering, specializing in process design, automation, and waste reduction.
• Manage NPI activities, including process setup, work instructions, tooling, and risk assessments.
• Optimize line design and workstation layout using Lean and automation techniques to reduce downtime.
• Implement and maintain shop floor control systems for improved production flow and efficiency.
• Conduct cycle time and capacity analysis, utilizing automation to increase labor efficiency.
• Monitor KPIs (OLE) and lead corrective actions to meet performance goals through Lean and automation practices.
• Perform PFMEA and risk assessments to ensure safety and process reliability.
• Develop work instructions and provide operator training on Lean and automation practices.
• Provide daily technical support to production teams, troubleshooting automation systems and resolving issues.
• Conduct time studies to optimize workstations and reduce cycle times, driving continuous improvement.

• Adapted to dynamic situations, maintaining composure under pressure in a fast-paced, high-stakes environment.
• Gained Ops Room experience, overseeing resource planning, CCTV monitoring, and dispatching resources for incident management.
• Produced accurate reports on incidents for follow-up actions and analysis.
• Led and mentored new National Servicemen (NSFs), ensuring they performed operational duties and understood protocols.
• Coordinated with agencies and teams to ensure efficient execution of operations.
• Screened individuals and prevented prohibited items from entering restricted areas.
• Acted swiftly in emergencies to minimize damage and prevent injury.

• Contributed to the Practical Process Improvement team, focusing on Lean Manufacturing and Six Sigma to optimize production processes.
• Facilitated Tier Meetings to align cross-departmental goals and streamline operations using Lean principles.
• Implemented Gemba walks for department heads to identify Lean improvement opportunities on the shop floor.
• Conducted process studies on cycle time, machine utilization, and efficiency, pinpointing areas for waste reduction.
• Utilized Lean tools for data analysis, providing actionable insights to drive process optimization.
• Developed Value Stream Maps to improve flow and reduce waste in current and future processes.
• Participated in 5S implementation in the warehouse and manufacturing facility to improve organization and efficiency.
• Gained experience in clean room and warehouse operations.
• Supported staff by reducing workload and enabling focus on high-priority tasks.
• Collected, organized, and inputted data into digital databases, generating reports with findings and recommendations.

• Provided excellent service to potential and existing customers, ensuring satisfaction and retention.
• Managed customer complaints and resolved issues promptly.
• Handled service recovery during breakdowns, ensuring timely resolutions.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Collaborated with team members in streamlining processes for better customer experience.
• Identified and resolved discrepancies and errors in customer accounts.