Felix Hong
Business Development Manager
Shah Alam
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Channel Partner
Az Asia-Pacific
08.2022 - Current
- Developed solid working knowledge of products to understand benefits to potential customers.
- Coordinated sales activities with partners and resellers to identify and close new business.
- Attended monthly sales meetings and quarterly sales trainings.
- Synthesized business operations to make strategic recommendations on go-to-market and potential coverage models.
Business Development Manager
Securite Pte Ltd
01.2020 - 07.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Built relationships with customers and community to establish long-term business growth.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Channel Account Manager
Fujitsu Malaysia
10.2018 - 10.2019
- Adopted and optimized tool usage among marketing teams to deliver business results.
- Collaborated closely with internal teams such as sales, marketing, product development, and customer success to ensure alignment on strategies and initiatives related to channel partners.
- Stayed current on company offerings and industry trends.
- Developed comprehensive marketing plans in partnership with the marketing team to drive increased brand awareness within the channel network.
- Implemented effective strategies for partner recruitment, onboarding, and management to boost overall channel performance.
- Established trust among partnered organizations by resolving disputes promptly and fairly while preserving long-term business relationships.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Increased channel sales by developing and maintaining strong relationships with key partners.
Product Manager
Techlab Security
05.2016 - 10.2018
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
- Boosted customer base penetration using creative promotional approaches.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
Education
High School Diploma -
Yu Yuan Secondary School
Malaysia 04.2001 -
Airline/Commercial/Professional Pilot
Iata Flying Academic
Malaysia 04.2001 -
Skills
Problem-solving abilities
Territory Growth
Account Servicing
Problem-solving aptitude
Teamwork and Collaboration
Continuous Improvement
Team Collaboration
Problem-Solving
Relationship Management
Relationship Building
Partner recruitment
Channel Development
Problem-solving abilities
Timeline
Channel Partner
Az Asia-Pacific
08.2022 - Current
Business Development Manager
Securite Pte Ltd
01.2020 - 07.2022
Channel Account Manager
Fujitsu Malaysia
10.2018 - 10.2019
Product Manager
Techlab Security
05.2016 - 10.2018
High School Diploma -
Yu Yuan Secondary School
04.2001 -
Airline/Commercial/Professional Pilot
Iata Flying Academic
04.2001 -