FEDRYNA NUR HELISYA
ADMINISTRATOR
Singapore
Summary
Keen eye for quality and pay strict attention to detail Independent and a team player to support internal customers’ requirements Passion for excellence Motivated, has a positive attitude and willing to learn Excellent communicator who is fluent in English and Malay
Overview
5
5
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Operations Analyst
DBS Bank
04.2024 - 07.2024
- 1. Archival & Retrieval of documents
- 2. Support UAT/Live Verification (LV) on system/workflow enhancement.
- 3. Perform Foreign Account Tax Compliance (FATCA)/Common Reporting Standard (CRS) processing
- activities
- 4. Enrolment & De-enrolment of e-statements
- 5. Generating letters for customer
- 6. Sorting of mails
- 7. Scanning of returned cards (ATM/Debit/Credit)
- 8. Processing of returned mails (Individual & Corporate)
- 9. Meet turn-around times / service levels at all times
- 10. Complete adhoc assignments/tasks assigned within timeline
- 11. Handling of failed notifications
- 12. Any other duties that may be assigned by Team Lead or Team Manager
MasterCard Follow-Up Officer
CitiBank
02.2023 - 10.2023
- To promote MasterCard to existing customers of various consumer segment by cross-selling value propositions of credit cards Engage & build good relationship with customers & deliver good client experience To follow-up and ensure customers’ applications and documentations are completed for processing timely To meet performance standards, business goals and targets To present effectively and communicate comfortably to customers face to face and through telemarketing activities.
Operation Support
Collectius
09.2022 - 02.2023
- Serves as first point-of contact for all incoming/outgoing files from the client Serves as liaison support for the Mediators Serves as the medium to triages all calls, files, and mails between clients, mediators, customers & management Serves as the primary administrative contact and provides day-to-day transactional support to the collection system for the team Import of Daily Assignment & Payment Files from Client Preparation of Demand Letter Monthly Billing Invoices Submission Monitoring of Mediator / Inventory Queue, and maintains a healthy inventory by conducting regular checks Submission of Status Report & Closure of account to Clients Ensuring SLA & SOP are met with compliance Facilitate & Assist in Mediators or Clients request of Account Queries
CUSTOMER SERVICE CONSULTANT
LONDON WEIGHT MANAGEMENT
02.2020 - 08.2020
- Consult customers and recommend them which treatment suits best for their situation
- Arrange appointments for them Follow up treatment results with customers Handle payments Replenishment of stocks Data analysis on total amount spent and treatment description for every customer
Service Crew
TIPSY PENGUIN BAR & BISTRO
03.2019 - 01.2020
- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu
- Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required
- Ensure restaurant cleanliness daily by clearing tables, returning trays to the kitchen, sweeping, and mopping floors
- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code
Education
Institution of Technical Education
01.2018 - 04.2020
Tampines Secondary School
01.2014 - 05.2017
Qiaonan Primary School
01.2008 - 05.2013
Skills
Data Analysis
Process updates
Operational Efficiency
Reporting abilities
Microsoft Excel
Teamwork and Collaboration
Citizenship
SINGAPOREAN
Skills
Communication, Patience, Time Mangement, Team Player, Team Leader, Accoundabilty, Responsibility, Respect, Kindness, Couragous, Pro-Active, Efficent, Fast Learner, English, Malay, English, Malay
Personal Information
Date of Birth: 08/26/01
Timeline
Operations Analyst
DBS Bank
04.2024 - 07.2024
MasterCard Follow-Up Officer
CitiBank
02.2023 - 10.2023
Operation Support
Collectius
09.2022 - 02.2023
CUSTOMER SERVICE CONSULTANT
LONDON WEIGHT MANAGEMENT
02.2020 - 08.2020
Service Crew
TIPSY PENGUIN BAR & BISTRO
03.2019 - 01.2020
Institution of Technical Education
01.2018 - 04.2020
Tampines Secondary School
01.2014 - 05.2017
Qiaonan Primary School
01.2008 - 05.2013
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