Hiking and cycling
FATIMAH KAHAR
Executive
Summary
Experienced and self-motivated administrative with valuable industry experience in finance-related and administrative background. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Track record of more than 10 years of experience handling customer complaints, chasing difficult debtors ensuring payment received after negotiation and prompt payment to suppliers monthly. Trust that the past work experiences, skills, knowledge and positive attitude can contribute to the organization achieving the organization's goals.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Central Sales Support Executive
Skool4kidz Pte Ltd
08.2023 - Current
- Assigned to 2 centres, one existing centre and one new centre
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
- Main focus is to sell out available vacancies to parents who are keen on enrolment to ensure that centre are running at 100% capacity where target to achieve within 6 months
- Churn out sales report on monthly basis to present to management on sales progression and incentives are claimable based on sales
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns
- Facilitated smooth communication between sales executives and clients, ensuring timely responses to queries
- Developed strong client relationships through prompt communication and excellent service quality
- Left organisation as time taken to office from home is around 2 hours.
Centre Officer
NTUC First Campus Co-Operative Limited
08.2017 - 11.2018
- Achieved enrolment target at 100% centre capacity by making more than 100+ enrolment-related calls promoting vacancies available and answering more than 80+ calls about enquiries from parents and Centre Principal
- Prioritised all 5 centres under care and operated at 100% centre capacity by ensuring vacancies filled up within short notice
- Administered administration matters with Centre Principal of individual centres such as billing of Enrichment, Field Trips, Registration of new Enrolment and Force Withdrawal
- Accomplished in obtaining subsidy and financial assistance approval by negotiating with officers from Family Service Centre for complicated cases such as parents being incarcerated and grandparents being main caregiver
- Generated reports for monthly reporting meetings with management to discuss on progress of Trade Debt
- General administration duties such as answering emails and data entry daily
- Left organisation because there was need for to focus on Degree Course.
Coordinator
Diners Club (S) Pte Ltd
02.2009 - 07.2017
- Collaborating with Department Head, coordinating and producing monthly reports such as Department's budget and expenditure figures, issuing Purchase Orders, and consolidating invoices for Finance processing
- Administered daily office operations, not restricted to filing documents and answering more than 80 phone calls and emails daily from card members and vendors
- Increased efficiency by streamlining coordination processes and implementing new organizational systems
- Liaise with both internal and external customers such as Finance Department, marketing and promotional departments and card members to provide support and administration
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries
- Sourcing and negotiating for external vendors for Card Rewards Promotion and attending internal and external meetings
- Left organisation which served for about 8 years as to take on new challenges.
Accounts Assistant (Accounts Payable)
Courts (S) Pte Ltd
01.2007 - 01.2009
- Supporting administration of Finance Department (Accounts Payable) to service 25 supplier accounts, including but not to reduce to, answering about 50+ daily phone calls and replying to emails from vendors on same business day
- Experienced in using FACT 2000 Accounting software and managing supplier databases
- Perform Accounts Payable duties such as issuing cheques, and ensuring vendors received payment promptly to enjoy discounts due to prompt payment
- Facilitate monthly closing, half-year closing and year-end closing
- Liaise with internal and external customers such as suppliers, retail staff and warehouse staff obtaining supporting documents to facilitate processing of payments in ensuring cheques are released promptly
- Assisted in budget preparation and forecasting to control expenditure and maximize profitability
- Left company as contract has ended and no intention to renew.
Education
Bachelor of Arts in Business Administration -
University of Northumbria at Newcastle
08.2019 - 05.2020
Advanced Diploma in Business Management - undefined
Kaplan Higher Institute Singapore
04.2018 - 05.2018
Diploma in Electrical Engineering - undefined
Ngee Ann Polytechnic
07.2000 - 05.2003
ITC in Electrical Engineering -
ITE Dover Campus
Singapore 07.1998 - 05.2000
Skills
Customer Complaint Resolution
Ability to Work Under Pressure
Effective Time Management
Effective Time Management
Customer Service
Adaptability
Ability to Multitask
Ability to Work in Team
Communication Skills
Highly organized and efficient
Sales Projections
Sales processes
Strategic Planning
Customer Complaint Resolution
Personal Information
Expected Salary: $2,800.00
References
- Nurfarhan Bte Abdul Kadir, My First School, kadirnu@myfirstskool,com, 9692528
- Siti Salmiah Saiyadi, Global Child Development Centre, salmiah10@hotmail.com, 94899523
Interests
Timeline
Central Sales Support Executive
Skool4kidz Pte Ltd
08.2023 - Current
Bachelor of Arts in Business Administration -
University of Northumbria at Newcastle
08.2019 - 05.2020
Advanced Diploma in Business Management - undefined
Kaplan Higher Institute Singapore
04.2018 - 05.2018
Centre Officer
NTUC First Campus Co-Operative Limited
08.2017 - 11.2018
Coordinator
Diners Club (S) Pte Ltd
02.2009 - 07.2017
Accounts Assistant (Accounts Payable)
Courts (S) Pte Ltd
01.2007 - 01.2009
Diploma in Electrical Engineering - undefined
Ngee Ann Polytechnic
07.2000 - 05.2003
ITC in Electrical Engineering -
ITE Dover Campus
07.1998 - 05.2000