Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soi King Heng

Summary

As a meticulous Assistant Quality Assurance Manager, I enhanced QA processes and streamlined operations, leveraging Microsoft Excel for audits and demonstrating exceptional time management. I achieved significant improvements in compliance and operational efficiency, showcasing leadership and a commitment to excellence.

Overview

12
12
years of professional experience

Work History

Assistant Quality Assurance Manager

Skool4Kidz Pte Ltd
Singapore
03.2022 - Current
  • QA Audit Schedule

Ø Planning expiry of the centre licence and SPARK application schedule, and work out a schedule for QA audits.

  • ECDC Regulatory Standards

Ø Conduct QA audits in centres, using ECDC Regulatory Standard.

Ø Brief and debrief Centre Leader / appointed staff on the audit process and findings.

Ø Generate post-audit licensing report.

Ø Monitor and track completion of AFI / CAR. Ensure centres complete AFI / CAR for ECDA Relicensing Visit by stipulated completion time.

Ø Collate ECDA Licences and ECDA Licensing reports in a common drive.

  • SPARK Accreditation

Ø To conduct SPARK assessment with curriculum/PPD team.

Ø Up keep QA SPARK audit template.

  • Recurrent Grant (MMTL, Clinical Quality KPI)

Ø As the contact person for collation of Ops indicators for submission.

Ø Checker on the MMTL data submitted by centre.

Ø Coordinate with Ops on the submission of indicators with supporting documents.

Ø Presentation on the requirements for the provision of MTL Funding and KPI during the Monthly Principal Meeting.

  • Others duties

Ø The presentation on QA Teams during the monthly HR Orientation for new hires will introduce key quality assurance processes, team roles, and performance expectations.

Ø Other duties as assigned by HOD.

Ø Liaise with external auditor.

Ø Conduct interviews for QA new hires to assess their qualifications, technical skills, and alignment with the team's quality standards.

Ø Mentor and train new QA colleagues on the QA Audit process to ensure accuracy, compliance, and adherence to quality standards

Senior Centre Operations Support Executive

Skool4Kidz Pte Ltd
Singapore, Singapore
02.2019 - 02.2022
  • Cyclic Invoice using SMART System

Ø Upload monthly GSII report into SMART System preferred template.

Ø Process manual entries based on latest GSII report and any adjustment due to Promotion, Teachers' Discount, late enrolment in CMS or funding from SINDA etc.

Ø Generate, check and email Giro Checklist to HOD for approval.

Ø Update GIRO results into SMART System.

Ø Check and verify subsidies variance prior to cyclic run.

Ø Generate and check draft invoices prior to cyclic run.

  • Ad-hoc invoice using SMART System

Ø Create New invoice for ad-hoc collections.

Ø Create Enrichment Invoice and collections.

Ø Input collections and trigger receipts.

Ø Process Daily Closing (DC) in SMART/AIMS daily.

Ø Prepare DC documents for HOD checking weekly.

  • Processing of Refunds

Ø Check if withdrawing /graduating children have outstanding fees; if negative, process refunds in SMART; if affirmative, informs Principal and find out if parents wish to offset deposit with outstanding invoice.

Ø Forward refund request form and supporting documents to HOD for endorsement and approval in SMART.

Ø After approval from HOD, staff scans documents for recording purpose and submits original documents to AFD for processing.

Ø All refund requests to be processed within 5working days from the date of receipt of the document.

  • Subsidy Audits

Ø Retrieve invoices and receipts listing from SMART system.

Ø Troubleshoot and verify subsidy disbursed in GSII against invoices and receipts.

  • Other duties

Ø Liaise and follow-up with Havence relating to Finance Operations issues in the SMART system.

Ø Follow-up and troubleshoot on Subsidies related issues flag out by CCR/CSU Teams.

Ø Mentor and train new personnel in usage of SMART/AIMS and departmental SOP.

Ø Assist HOD in planning the department's work schedules in accordance to company's directives.

Ø In the absence of the HOD, attend any scheduled operations meeting on behalf of the HOD.

Preschool Teacher

PCF Sparkletots Preschool
Singapore, Singapore
07.2016 - 02.2019
  • Follow health, safety, nutritional and hygiene standards and rules.
  • Guide the social and emotional growth along with confidence in children.
  • Impart the core values of early childhood education with events.
  • Reach out to and foster trust and respect in relationships with children.
  • Review teaching and learning approaches that follow Curriculum Frameworks.
  • Set up home-centre partnerships.
  • Set up quality learning environments.
  • Show an understanding of the centre’s vision, mission and values.
  • Take part in centre initiatives and programmes.
  • Take part in collaborative K2 projects with people involved with the school.
  • Take part in constant learning and reflective practices.
  • Team up and foster good workplace relations.
  • Understand the learning and developmental needs of young children (birth to age 6).
  • Use classroom management and document children’s learning.

Preschool Administrator

PCF Sparkletots Preschool
Singapore, Singapore
01.2013 - 06.2016
  • Support the principal in managing daily operations and administrative tasks;
  • Assist with enrollment documentation and respond to parent inquires;
  • Track and collect fees, follow up on outstanding payments and issue receipts to parents;
  • Assist the principal during internal and external audits;
  • Conduct regular stock-taking, restocking and ordering of supplies such as stationeries, merchandise, groceries and other essential items;
  • Manage recruitment processes, including scheduling interviews and handling new employee onboarding;
  • Pretty Cash
  • Assist teachers with routine care tasks when required;
  • Attend monthly department and administrative meetings;
  • Handle any other ad-hoc duties assigned by superiors.

Education

No Degree - Diploma in Early Childhood Care And Education

Asian International College Pte Ltd
Singapore, Null, Singapore
07.2016

Skills

  • Microsoft Excel, Words and Power Point
  • Communication
  • Time Management
  • Leadership

Timeline

Assistant Quality Assurance Manager

Skool4Kidz Pte Ltd
03.2022 - Current

Senior Centre Operations Support Executive

Skool4Kidz Pte Ltd
02.2019 - 02.2022

Preschool Teacher

PCF Sparkletots Preschool
07.2016 - 02.2019

Preschool Administrator

PCF Sparkletots Preschool
01.2013 - 06.2016

No Degree - Diploma in Early Childhood Care And Education

Asian International College Pte Ltd
Soi King Heng