Summary
Overview
Work History
Education
Skills
Timeline
Generic

Soi King Heng

Summary

As a meticulous Assistant Quality Assurance Manager, I enhanced QA processes and streamlined operations, leveraging Microsoft Excel for audits and demonstrating exceptional time management. I achieved significant improvements in compliance and operational efficiency, showcasing leadership and a commitment to excellence.

Overview

12
12
years of professional experience

Work History

Assistant Quality Assurance Manager

Skool4Kidz Pte Ltd
03.2022 - Current
  • QA Audit Schedule

Ø Planning expiry of the centre licence and SPARK application schedule, and work out a schedule for QA audits.


  • ECDC Regulatory Standards

Ø Conduct QA audits in centres, using ECDC Regulatory Standard.

Ø Brief and debrief Centre Leader / appointed staff on the audit process and findings.

Ø Generate post-audit licensing report.

Ø Monitor and track completion of AFI / CAR. Ensure centres complete AFI / CAR for ECDA Relicensing Visit by stipulated completion time.

Ø Collate ECDA Licences and ECDA Licensing reports in a common drive.


  • SPARK Accreditation

Ø To conduct SPARK assessment with curriculum/PPD team.

Ø Up keep QA SPARK audit template.


  • Recurrent Grant (MMTL, Clinical Quality KPI)

Ø As the contact person for collation of Ops indicators for submission.

Ø Checker on the MMTL data submitted by centre.

Ø Coordinate with Ops on the submission of indicators with supporting documents.

Ø Presentation on the requirements for the provision of MTL Funding and KPI during the Monthly Principal Meeting.


  • Others duties

Ø The presentation on QA Teams during the monthly HR Orientation for new hires will introduce key quality assurance processes, team roles, and performance expectations.

Ø Other duties as assigned by HOD.

Ø Liaise with external auditor.

Ø Conduct interviews for QA new hires to assess their qualifications, technical skills, and alignment with the team's quality standards.

Ø Mentor and train new QA colleagues on the QA Audit process to ensure accuracy, compliance, and adherence to quality standards


Senior Centre Operations Support Executive

Skool4Kidz Pte Ltd
02.2019 - 02.2022
  • Cyclic Invoice using SMART System

Ø Upload monthly GSII report into SMART System preferred template.

Ø Process manual entries based on latest GSII report and any adjustment due to Promotion, Teachers' Discount, late enrolment in CMS or funding from SINDA etc.

Ø Generate, check and email Giro Checklist to HOD for approval.

Ø Update GIRO results into SMART System.

Ø Check and verify subsidies variance prior to cyclic run.

Ø Generate and check draft invoices prior to cyclic run.


  • Ad-hoc invoice using SMART System

Ø Create New invoice for ad-hoc collections.

Ø Create Enrichment Invoice and collections.

Ø Input collections and trigger receipts.

Ø Process Daily Closing (DC) in SMART/AIMS daily.

Ø Prepare DC documents for HOD checking weekly.


  • Processing of Refunds

Ø Check if withdrawing /graduating children have outstanding fees; if negative, process refunds in SMART; if affirmative, informs Principal and find out if parents wish to offset deposit with outstanding invoice.

Ø Forward refund request form and supporting documents to HOD for endorsement and approval in SMART.

Ø After approval from HOD, staff scans documents for recording purpose and submits original documents to AFD for processing.

Ø All refund requests to be processed within 5working days from the date of receipt of the document.


  • Subsidy Audits

Ø Retrieve invoices and receipts listing from SMART system.

Ø Troubleshoot and verify subsidy disbursed in GSII against invoices and receipts.


  • Other duties

Ø Liaise and follow-up with Havence relating to Finance Operations issues in the SMART system.

Ø Follow-up and troubleshoot on Subsidies related issues flag out by CCR/CSU Teams.

Ø Mentor and train new personnel in usage of SMART/AIMS and departmental SOP.

Ø Assist HOD in planning the department's work schedules in accordance to company's directives.

Ø In the absence of the HOD, attend any scheduled operations meeting on behalf of the HOD.

Preschool Teacher

PCF Sparkletots Preschool
07.2016 - 02.2019
  • Follow health, safety, nutritional and hygiene standards and rules.
  • Guide the social and emotional growth along with confidence in children.
  • Impart the core values of early childhood education with events.
  • Reach out to and foster trust and respect in relationships with children.
  • Review teaching and learning approaches that follow Curriculum Frameworks.
  • Set up home-centre partnerships.
  • Set up quality learning environments.
  • Show an understanding of the centre’s vision, mission and values.
  • Take part in centre initiatives and programmes.
  • Take part in collaborative K2 projects with people involved with the school.
  • Take part in constant learning and reflective practices.
  • Team up and foster good workplace relations.
  • Understand the learning and developmental needs of young children (birth to age 6).
  • Use classroom management and document children’s learning.

Preschool Administrator

PCF Sparkletots Preschool
01.2013 - 06.2016
  • Support the principal in managing daily operations and administrative tasks;
  • Assist with enrollment documentation and respond to parent inquires;
  • Track and collect fees, follow up on outstanding payments and issue receipts to parents;
  • Assist the principal during internal and external audits;
  • Conduct regular stock-taking, restocking and ordering of supplies such as stationeries, merchandise, groceries and other essential items;
  • Manage recruitment processes, including scheduling interviews and handling new employee onboarding;
  • Pretty Cash
  • Assist teachers with routine care tasks when required;
  • Attend monthly department and administrative meetings;
  • Handle any other ad-hoc duties assigned by superiors.

Education

No Degree - Diploma in Early Childhood Care And Education

Asian International College Pte Ltd
Singapore, Null, Singapore
07.2016

Skills

  • Microsoft Excel, Words and Power Point
  • Communication
  • Time Management
  • Leadership

Timeline

Assistant Quality Assurance Manager

Skool4Kidz Pte Ltd
03.2022 - Current

Senior Centre Operations Support Executive

Skool4Kidz Pte Ltd
02.2019 - 02.2022

Preschool Teacher

PCF Sparkletots Preschool
07.2016 - 02.2019

Preschool Administrator

PCF Sparkletots Preschool
01.2013 - 06.2016

No Degree - Diploma in Early Childhood Care And Education

Asian International College Pte Ltd
Soi King Heng