As a meticulous Assistant Quality Assurance Manager, I enhanced QA processes and streamlined operations, leveraging Microsoft Excel for audits and demonstrating exceptional time management. I achieved significant improvements in compliance and operational efficiency, showcasing leadership and a commitment to excellence.
Ø Planning expiry of the centre licence and SPARK application schedule, and work out a schedule for QA audits.
Ø Conduct QA audits in centres, using ECDC Regulatory Standard.
Ø Brief and debrief Centre Leader / appointed staff on the audit process and findings.
Ø Generate post-audit licensing report.
Ø Monitor and track completion of AFI / CAR. Ensure centres complete AFI / CAR for ECDA Relicensing Visit by stipulated completion time.
Ø Collate ECDA Licences and ECDA Licensing reports in a common drive.
Ø To conduct SPARK assessment with curriculum/PPD team.
Ø Up keep QA SPARK audit template.
Ø As the contact person for collation of Ops indicators for submission.
Ø Checker on the MMTL data submitted by centre.
Ø Coordinate with Ops on the submission of indicators with supporting documents.
Ø Presentation on the requirements for the provision of MTL Funding and KPI during the Monthly Principal Meeting.
Ø The presentation on QA Teams during the monthly HR Orientation for new hires will introduce key quality assurance processes, team roles, and performance expectations.
Ø Other duties as assigned by HOD.
Ø Liaise with external auditor.
Ø Conduct interviews for QA new hires to assess their qualifications, technical skills, and alignment with the team's quality standards.
Ø Mentor and train new QA colleagues on the QA Audit process to ensure accuracy, compliance, and adherence to quality standards
Ø Upload monthly GSII report into SMART System preferred template.
Ø Process manual entries based on latest GSII report and any adjustment due to Promotion, Teachers' Discount, late enrolment in CMS or funding from SINDA etc.
Ø Generate, check and email Giro Checklist to HOD for approval.
Ø Update GIRO results into SMART System.
Ø Check and verify subsidies variance prior to cyclic run.
Ø Generate and check draft invoices prior to cyclic run.
Ø Create New invoice for ad-hoc collections.
Ø Create Enrichment Invoice and collections.
Ø Input collections and trigger receipts.
Ø Process Daily Closing (DC) in SMART/AIMS daily.
Ø Prepare DC documents for HOD checking weekly.
Ø Check if withdrawing /graduating children have outstanding fees; if negative, process refunds in SMART; if affirmative, informs Principal and find out if parents wish to offset deposit with outstanding invoice.
Ø Forward refund request form and supporting documents to HOD for endorsement and approval in SMART.
Ø After approval from HOD, staff scans documents for recording purpose and submits original documents to AFD for processing.
Ø All refund requests to be processed within 5working days from the date of receipt of the document.
Ø Retrieve invoices and receipts listing from SMART system.
Ø Troubleshoot and verify subsidy disbursed in GSII against invoices and receipts.
Ø Liaise and follow-up with Havence relating to Finance Operations issues in the SMART system.
Ø Follow-up and troubleshoot on Subsidies related issues flag out by CCR/CSU Teams.
Ø Mentor and train new personnel in usage of SMART/AIMS and departmental SOP.
Ø Assist HOD in planning the department's work schedules in accordance to company's directives.
Ø In the absence of the HOD, attend any scheduled operations meeting on behalf of the HOD.