Fan Kai Johnny Yu
Taipei City
Summary
Experienced with high-level client relations, event planning, and problem-solving. Utilizes strong communication and organizational skills to deliver exceptional service. Track record of effectively managing VIP experiences and ensuring client satisfaction.
As hospitality professional, brings valuable experience in managing VIP services and ensuring high levels of client satisfaction. Known for collaborative teamwork and ability to adapt to changing needs. Proficient in client relationship management and event coordination, with reputation for reliability and achieving results.
Overview
14
14
years of professional experience
Work History
Paiza Butler
Butler
Singapore
08.2024 - Current
- Managed household operations, ensuring seamless service delivery and guest satisfaction.
- Coordinated event planning, including catering and logistics for private functions.
- Supervised staff training, enhancing service quality and operational efficiency.
- Developed and maintained inventory systems for household supplies and amenities.
- Anticipated client needs, providing personalized services to enhance overall experience.
- Supervised staff training, promoting best practices in hospitality and service excellence.
- Implemented inventory management systems, maintaining supplies and reducing waste effectively.
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
Operation Manager
Lion Travel Island 133
Taipei, Taiwan
06.2023 - 07.2024
- Soft Opening:
- Setting the Soft Opening Period:
- Determine a trial period of one month, considering the size and complexity of the restaurant.
- Recruitment and Staff Training:
- Ensure all staff receive necessary training in menu knowledge, customer service, and safety and hygiene protocols.
- Foster open communication with staff to ensure they understand the purpose and importance of the soft opening.
- Facilities and Equipment:
- Ensure all facilities and equipment, including kitchen appliances, utensils, and furniture, are in good condition.
- Test all equipment and systems to ensure they operate smoothly.
- Menu Development and Pricing Strategy:
- Collaborate with the Chef to create a menu for the soft opening that showcases the restaurant's specialties and attracts customers.
- Determine pricing strategies based on cost and market demand, and monitor sales to make adjustments.
- Promotion and Marketing:
- Develop a promotional plan to advertise the trial operation to target customers through channels like social media and flyer distribution.
- Offer special deals and promotions to attract customers and gather feedback.
- Feedback Collection and Data Analysis:
- Collect customer feedback through online surveys and daily reports on sales data and operational performance to evaluate the soft opening success and identify any issues.
- Improvement and Adjustment:
- Use collected feedback and data to make necessary improvements and adjustments, including menu changes, refining service processes, and facility enhancements.
- Proactively address any issues that arise and communicate with staff and customers promptly.
- Preparation for Official Opening:
- Based on the performance and feedback from the trial operation, develop a plan for the official opening, including marketing strategies, promotions, and operational plans.
- Responsibilities:
- Cost Calculation, Revenue Target, and Daily Goals:
- Determine both fixed and variable costs for the restaurant, including rent, labor, raw materials, and operational expenses.
- Based on costs and expected profit margins, set reasonable revenue targets.
- Menu Pricing and Gross Profit Goals:
- Adjust menu pricing based on costs and market demand, taking into account competitors' pricing strategies and customer perceptions.
- Monitor the gross profit of each menu item to assist in adjusting suppliers and sourcing of ingredients.
- Recruitment, Training, and Scheduling of Personnel:
- Open suitable job positions for recruitment.
- Develop employee Welcome Key and training schedules. when onboard, provide employees with Welcome Key and conduct training sessions.
- Establish comprehensive operational standards to ensure that each employee can perform their duties according to regulations.
- Employee training should focus on effective communication and problem-solving skills, enabling employees to genuinely understand customer needs and provide satisfactory solutions.
- Schedule shifts according to legal regulations, separating grassroots employees and supervisors, ensuring that each station has staff, and maintaining a pool of personnel available for flexibility.
- Public Safety and Asset Maintenance in the Restaurant:
- Develop a checklist covering all safety risks and ensure timely resolution.
- Train staff to be sensitive to safety issues and establish emergency plans, including fire evacuation maps and response measures.
- Customer Experience Management:
- Collect customer feedback daily and provide specific improvement plans, followed by follow-ups.
Captain
Morton's the Steakhouse - Taipei
Taipei, Taiwan
10.2022 - 06.2023
- Responsibilities:
- 1. Knowledgeable in food, LBW
- 2. Weekly inventory
- 3. Cover and run front of house positions
- 4. Front of house department schedule which also includes their job responsibilities
- 5. Able to handle guest complaint and solve guest issues.
- 6. Able to solve problems and provide solutions
- 7. Memorize VIPs and knowledgeable their dining preference
- 8. Able to create contests to promote sales and revenue
- 9. Complete tasks from GM
- 10. Complete and follow up with individual responsibilities
- 11. Follow code of conduct
Event Assistant Sales Manager
Hilton Taipei Sinban
Taipei, Taiwan
06.2022 - 09.2022
- Responsibilities:
- 1. Identifying opportunities and Strategies to increase sales
- 2. Collaborate with management to develop promotion plan drive revenue
- 3. Direct sales to individuals and accounts
- 4. Guest relationship and VIP service
- 5. Event planning and execution
- Main achievements:
- 1. Established neighborhood/cooperate program and obtain over 80 accounts from 0
- 2. Top sales of hampers including mother's day cake, rice dumplings moon cakes
- 3. Develop and execute collaborate sales, increased banquet covers by 25% up
Assistant Sales Manager of Food and Beverage
Renaissance Taipei Shihlin Hotel
Taipei, Taiwan
10.2020 - 06.2022
- Responsibilities:
- 1. Identifying opportunities and Strategies to increase sales
- 2. Collaborate with management to develop promotion plan drive revenue
- 3. Direct sales to individuals and accounts
- 4. Guest relationship and VIP service
- 5. Event planning and execution
- Main achievements:
- 1. Established neighborhood/cooperate program and obtain over 80 accounts from 0
- 2. Top sales of hampers including mother's day cake, rice dumplings moon cakes
- 3. Develop and execute collaborate sales channels/vouchers vendors and increased outlet covers by 20% up
Bartender
Renaissance Taipei Shihlin Hotel
Taipei, Taiwan
05.2020 - 10.2020
- Responsibilities:
- 1. In charge 2 Bars operation
- 2. Develop seasonal Beverage Menu
- 3. Menu & costing planning
- 4. Ensure deliver high standards and products consistency
- 5. Deliver financial result of bars
Private Fit st Class
Army, R.O.C.
Taipei, Taiwan
09.2016 - 05.2020
- Private Fit st Class
Bartender
Grand Hyatt Taipei
Taipei, Taiwan
11.2011 - 09.2016
- Responsibilities:
- 1. In charge whole Bar section
- 2. Create Seasonal Beverage Menu
- 3. Menu & costing planning
- 4. Deliver high standards and products consistency
Education
Hotel Management Department
Jinwen University of Science and Technology
01.2016
Skills
- Identifying Opportunities
- Consistency
- Team Player
- Planning
- Sociable
- Food and Beverage
- Highly stress resistance
- Self-motivated
語言
Chinese – 專業
English – 中階
Timeline
Paiza Butler
Butler
08.2024 - Current
Operation Manager
Lion Travel Island 133
06.2023 - 07.2024
Captain
Morton's the Steakhouse - Taipei
10.2022 - 06.2023
Event Assistant Sales Manager
Hilton Taipei Sinban
06.2022 - 09.2022
Assistant Sales Manager of Food and Beverage
Renaissance Taipei Shihlin Hotel
10.2020 - 06.2022
Bartender
Renaissance Taipei Shihlin Hotel
05.2020 - 10.2020
Private Fit st Class
Army, R.O.C.
09.2016 - 05.2020
Bartender
Grand Hyatt Taipei
11.2011 - 09.2016
Hotel Management Department
Jinwen University of Science and Technology