Yin-Lei Tsai

As a Paiza Butler at Marina Bay Sands, I deliver highly personalized and discreet service to VIP guests within the exclusive Paiza Club, a private luxury enclave reserved for premium clientele, including high-net-worth individuals and international dignitaries. My role is central to curating seamless, world-class experiences that align with the exceptional standards of one of the world’s most iconic integrated resorts.

In 2025, Marina Bay Sands achieved the prestigious Forbes Travel Guide Five-Star rating for its Hotel on Paiza Collection, a recognition of our unwavering commitment to excellence. As part of the award winning service team, I contributed directly to this milestone by consistently exceeding guest expectations through detail-oriented, anticipatory service.

Key Responsibilities:
• Provide round-the-clock butler service to VIP guests, ensuring personalized attention and discretion at every touchpoint.
• Coordinate across multiple departments to fulfill guest preferences efficiently, from room arrangements and private dining to luxury transport and bespoke experiences.
• Manage VIP arrivals and departures, including in-suite check-in and tailored welcome/farewell amenities.
• Anticipate guest needs through proactive engagement, cultural sensitivity, and elevated service delivery.
• Uphold the Forbes Five-Star standards daily, ensuring a refined and luxurious environment that reflects the brand’s global prestige.

Skills Applied:
• Ultra-luxury hospitality & guest engagement
• Confidentiality & cultural intelligence
• Forbes service standards & brand representation
• Problem-solving & service recovery
• Team coordination & multi-department collaboration

High-level executive and operational support to the CEO, ensuring smooth coordination across departments and efficient handling of daily affairs. As a trusted right hand to the CEO, a key role in managing internal operations, project follow-ups, and executive scheduling.

Key Responsibilities:
• Oversaw daily operations and coordinated cross-departmental activities to support the CEO’s strategic directives.
• Managed the CEO’s calendar, travel, meetings, and internal/external communications to ensure seamless scheduling and prioritization.
• Followed up on project progress across multiple teams, ensuring timely completion and alignment with company goals.
• Organized team member training and task allocation based on CEO’s directives.
• Handled administrative matters and supported interdepartmental office requests to streamline workflow and efficiency.
• Managed and tracked renovation project timelines and vendor coordination.
• Delivered VIP guest hospitality and commercial reception support, ensuring a professional and welcoming environment.
• Oversaw commercial vehicle operations and implemented training for drivers to uphold service standards and safety compliance.

Skills Applied:
• Executive & Operations Support
• Project Coordination & Task Management
• Team Scheduling & Training Oversight
• VIP Client Relations & Professional Reception
• Administrative Efficiency & Multi-Tasking

Specialized in personalized consultation, sales, and relationship management within a high-end bespoke tailoring environment, worked closely with discerning clients to deliver custom-fit solutions, while upholding the brand’s standards of craftsmanship and service excellence.

Key Responsibilities:
• Built and nurtured long-term client relationships, ensuring satisfaction through personalized service and attentive aftercare.
• Conducted detailed consultations to assess individual style preferences, measurements, and garment requirements.
• Delivered outstanding customer service throughout the client journey — from initial consultation and fittings to final delivery and post-sale support.
• Upsold and cross-sold complementary products and services, aligning with client needs while maximizing sales opportunities.
• Handled administrative responsibilities including client record management, order processing, and inventory updates to support smooth day-to-day operations.
• Represented the brand with professionalism, enthusiasm, and a deep understanding of tailored craftsmanship and luxury service.

Skills Applied:
• Client Relationship Management
• Personal Styling & Consultation
• Upselling & Cross-Selling
• Luxury Sales & Customer Experience
• Operational Support & Recordkeeping