Fairuz Muhammad
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Grab Driver Centre - Sin Ming Lane
01.2019 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Operations Manager
Chai Queen
01.2022 - 12.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Education
Diploma In Human Resources Management
Republic Polytechnic
Singapore04.2023
SGUS Computer Engineering
Singapore Polytechnic
Singapore10.2022
O Levels
Montfort Secondary School
Singapore12.2015
PSLE
Montfort Junior School
Singapore12.2008
Skills
- Up-Selling
- Ordering Procedures
- Beverage Preparation
- Food Running
- POS Systems
- Opening and Closing Duties
- Cash Handling
- Table Bussing
- Food Preparation
- Fluent in English
- Excellent Math Skills
- Friendly and Outgoing
- Team Player
- Team Leadership
- Sales Expertise
Languages
English
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Operations Manager
Chai Queen
01.2022 - 12.2023
Delivery Driver
Grab Driver Centre - Sin Ming Lane
01.2019 - Current
Diploma In Human Resources Management
Republic Polytechnic
SGUS Computer Engineering
Singapore Polytechnic
O Levels
Montfort Secondary School
PSLE
Montfort Junior School
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