5 Years of professional experience
FAIRUZ MUHAMMAD
.
Singapore
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
5
5
4
4
4 Years of post-secondary education
2
2
Languages
Work History
Delivery Driver
Grab Driver Centre
1 2019 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools
- Maintained strong relationships with clients through proactive communication and personalized service
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns
- Improved operational efficiency by streamlining processes and implementing cost-saving measures
- Reduced turnaround time for project completion through effective resource allocation and team management
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Developed strong relationships with vendors, resulting in better pricing and improved service quality
Tax Executive
Inland Revenue Department
06.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Operations Manager
Chai Queen
01.2020 - 12.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
Diploma - Human Resources Management
Republic Polytechnic
Singapore, Null, Singapore04-2023
Diploma - SGUS Computer Engineering
Singapore Polytechnic
O Levels - undefined
Montfort Secondary School
PSLE - undefined
Montfort Junior School
Skills
Up-Selling
Timeline
Tax Executive
Inland Revenue Department
06.2024 - 11.2024
Operations Manager
Chai Queen
01.2020 - 12.2023
Diploma - SGUS Computer Engineering
Singapore Polytechnic
O Levels - undefined
Montfort Secondary School
PSLE - undefined
Montfort Junior School
Delivery Driver
Grab Driver Centre
1 2019 - Current
Diploma - Human Resources Management
Republic Polytechnic
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