Ethan Voon
Summary
Driven by exceptional leadership and team working, I significantly increased good work environment at Laguna National Golf Resort Country Club and also mastering upselling strategies and enhancing guest relations. My tenure at The Moody Chef Sdn Bhd and Hon Yan Sdn Bhd further honed my skills in supply inventory management and team management, contributing to a positive and results-driven work environment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Restaurant Captain
Laguna National Golf Resort Country Club
2023.03 - Current
- Maintained cleanliness of overall dining room.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Coordinated with other departments for seamless event execution, leading to successful events and satisfied clients.
- Monitored daily operations for consistency in service standards, resulting in a high-quality dining experience for all patrons.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Mentored junior staff members through skill-building exercises and on-the-job training sessions, cultivating a supportive learning atmosphere among colleagues.
- Trained new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Coached lower-level servers on tableside preparation, deboning, and flambéing.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Assistant Manager
The Moody Chef Sdn Bhd
2022.08 - 2023.02
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Stock Supervisor
Hon Yan Sdn Bhd
2019.12 - 2022.04
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Maintained a safe working environment by enforcing strict adherence to safety protocols and guidelines within the warehouse.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Optimized storage space utilization, redesigning warehouse layout to accommodate increasing product lines.
- Resolved conflicts between team members and addressed complaints or grievances.
- Monitored production levels and implemented measures to increase output.
Education
No Degree - Diploma in Digital Marketing
Kaplan Higher Education Academy
Singapore10.2020
Skills
- Exceptional leadership
- Team Management
- Food Safety Compliance
- Guest Relations
- Upselling strategies
- Fine-dining expertise
- Supply Inventory Management
- Beverage Service
- POS systems master
- Excellent Communication
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Advanced (C1)
Malay
Upper intermediate (B2)
Chinese (Cantonese)
Intermediate (B1)
Timeline
Restaurant Captain
Laguna National Golf Resort Country Club
2023.03 - Current
Assistant Manager
The Moody Chef Sdn Bhd
2022.08 - 2023.02
Stock Supervisor
Hon Yan Sdn Bhd
2019.12 - 2022.04
No Degree - Diploma in Digital Marketing
Kaplan Higher Education Academy
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