Nelpreet Kaur DO Jacjit Singh
Singapore
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Dynamic Restaurant Captain with 2 years of experience. Excellent knowledge of restaurant functions and product memory. Adept at presenting and selling daily specials and ensuring individual customer satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Captain
Griglia / Altro Zafferano
04.2023 - Current
- Ensure smooth service .
- Set tables according to type of event and service standards.
- Handling phone calls and customer queries about the restaurant and menu
- Taking reservations or putting customers on a waiting list
- Developed strong rapport with regular customers through attentive service and personalized interactions.
Hair Stylist
Self Employed
01.2022 - 03.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Bar Waitress
Shanghai Vault
06.2021 - 12.2021
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Supported a positive work environment by collaborating with colleagues, assisting them when needed, and contributing to team morale.
Bar Waitress
Singapura Club
01.2021 - 05.2021
- Staying attentive to the needs of guests in the dining area
- Adapted to various guest needs by offering suggestions on drink pairings or alternatives based on dietary restrictions or personal preferences.
- Performed opening and closing duties within bar area according to schedule.
Bar Waitress
Taps Beer Craft Bar
08.2019 - 03.2020
- Assisted in maintaining a clean and organized bar environment for optimal functionality and positive guest experiences.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Strengthened relationships between patrons and the establishment by participating in promotional events such as themed nights or happy hours.
Bar Waitress
Le Noir Marina Bay Sands
04.2019 - 07.2019
- Greet and escort customers to their tables.
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Demonstrated excellent multitasking skills, managing multiple tables simultaneously while maintaining high standards of service quality.
- Assisted other bar staff with seating and taking orders when backed-up or unavailable.
Waitress / Bartender
Bones & Barrels Bar
07.2018 - 03.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Hotel Banquet Waitress
YY HONG YEE (Part time)
05.2018 - 07.2018
- Set up tables and chairs, layout table cloths, and place settings.
- Assisted in setting up and breaking down event spaces, optimizing room functionality for various occasions.
- Maintained clean and organized banquet areas, contributing to an inviting atmosphere for attendees.
Education
LEVEL 2
Wine & Spirit Education Trust
SHATEC03.2024
LEVEL 1
Wine & Spirit Education Trust
SHATEC01.2024
Diploma In Hospitality and Tourism Management -
Kaplan University
12.2021
High School N level -
Pioneer Secondary School
01.2016
Skills
- Customer service skills
- Ability to work well under pressure
- Active listening skills
- Food safety knowledge
- Cash handling and POS
- Multitasker and fast worker
- Exceptional leadership
Personal Information
- Place of Birth: Singapore
- Date of Birth: 10/03/00
- Gender: Female
- Nationality: Singaporean
- Marital Status: Single
Hobbies and Interests
- Sports
- Learning different languages
- Reading
Timeline
Restaurant Captain
Griglia / Altro Zafferano
04.2023 - Current
Hair Stylist
Self Employed
01.2022 - 03.2023
Bar Waitress
Shanghai Vault
06.2021 - 12.2021
Bar Waitress
Singapura Club
01.2021 - 05.2021
Bar Waitress
Taps Beer Craft Bar
08.2019 - 03.2020
Bar Waitress
Le Noir Marina Bay Sands
04.2019 - 07.2019
Waitress / Bartender
Bones & Barrels Bar
07.2018 - 03.2019
Hotel Banquet Waitress
YY HONG YEE (Part time)
05.2018 - 07.2018
LEVEL 2
Wine & Spirit Education Trust
LEVEL 1
Wine & Spirit Education Trust
Diploma In Hospitality and Tourism Management -
Kaplan University
High School N level -
Pioneer Secondary School
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