Esther So Eun Lee
Singapore
Summary
Self-driven and enthusiastic Guest Service Agent. Passionate in customer communication and strives to keep abreast of latest events to deliver up to date information. Always open to challenges with a positive attitude and works collaboratively in teams. Stays calm in busy, forward facing settings and thinks critically in unexpected circumstances.
Overview
8
8
years of professional experience
Work History
Guest Service Agent (Mall Concierge)
Marina Bay Sands
07.2023 - Current
- Delivers exceptional customer service to every guest by leveraging extensive knowledge of products and services, achieved 2 Service Recognition Awards within 8 months.
- Attends to an average of 150 shoppers' enquiries per day. Actively listens to feedback for guest experience improvement and resolves guest complaints swiftly.
- Administers Mall Marketing Redemptions and any other duties assigned, in a detailed and accurate way.
- Presents exclusive VIP Programme to Luxury Shoppers, providing seamless VIP service and strengthening customer loyalty.
- Co-ordinates immediate assistance and provides personalised advice for guests with special needs or wants.
Retail Store Associate
Génue
03.2023 - 07.2023
- Actively engaged with customers in the store to build personal relationships and respond to their different preferences and needs.
- Was skillful in upselling items by providing styling advice and suitable options available in the boutique.
- Assisted in visual merchandising such as display of clothes on the racks and mannequin, placement of props around the store.
- Stock-taking and organising in the storage room, steaming of clothes to keep the products' appearances clean and pleasing to the eye.
Quality Assurance Intern
Lidl
06.2021 - 10.2021
- Carried out tedious and careful quality review of clothing samples and identified prior issues to ensure final products meet specified high standards.
- Input data into spreadsheets or electronic databases to build complete documentation of testing and troubleshooting procedures.
- Liaised with both in-house and external manufacturer to communicate and update on the testing progress.
Tearista
LiHO
01.2019 - 01.2020
- Quickly adapted to the standard operating procedure and preparation procedures for a vast range of beverages.
- Was well-versed on the beverage offerings, providing customers with fitting recommendations to meet their preferences.
- Always punctual, worked closely with shift manager and team to handle customer complaints and feedback together.
Game Tester
Keywords Studios
09.2019 - 10.2019
- Meticulously edited Korean subtitles by paying attention to each detail.
- Developed strong communication and organizational skills through working in a team setting.
- Also demonstrated leadership skills by thoughtfully distributing tasks and roles to team members.
Cashier
Rolling Rice
11.2016 - 06.2017
- Explained menu items and took orders with a friendly and warm personality towards customers.
- Diligently adhered to hygiene measures, maintaining clean and organized dining areas.
Education
High School Diploma -
05.2023
Skills acquired:
Branding, Marketing, Financial Planning, Retail Design, Visual Merchandising
Skills
Exceptional Communication
Collaboration & Teamwork
Excellent Multitasking
Highly Adaptable
Problem Solving
Detail Oriented
Product Knowledge
Microsoft Office (Word, Excel, Powerpoint)
Languages
English
Bilingual or Proficient (C2)
Korean
Bilingual or Proficient (C2)
Chinese
Upper intermediate (B2)
Hobbies and Interests
- Journaling and Writing
- Attending concerts and musicals
- Visiting museums and art galleries
- Exploring local finds and curated vintage stores
Timeline
Guest Service Agent (Mall Concierge) - Marina Bay Sands
07.2023 - Current
Retail Store Associate - Génue
03.2023 - 07.2023
Quality Assurance Intern - Lidl
06.2021 - 10.2021
Game Tester - Keywords Studios
09.2019 - 10.2019
Tearista - LiHO
01.2019 - 01.2020
Cashier - Rolling Rice
11.2016 - 06.2017
Temasek Polytechnic - High School Diploma,
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