Esther Lam

• Utilised effective teaching techniques and materials to implement established curriculum goals and objectives for primary school kids from kindergarten -year 6 for public and private schools such as William Clarke College and Kings Langley Public school.

• Planned, prepared and delivered creative, dynamic classroom lessons, activities and materials for students.

• Applied knowledgeability in Chinese culture and language to develop and implement curriculum, which met (Sydney North West Chinese School) SNWCS's educational requirements.

• Motivated students to develop competency in speaking, reading and writing Chinese by hosting cultural activities.

• Managed positive and productive interactions with students, parents and school administration.

• Utilised various classroom management techniques, creating a positive learning environment conducive for success.

• Increased student participation by incorporating interactive elements into lessons, such as games and group activities.

• Designed and delivered tailored Chinese language lessons for children, teens, and adults, adjusting content to suit individual learning goals and age-appropriate language levels

• Tracked and provided progress reports for each student, including strengths, areas for improvement, and updated learning objectives.

• Consistent achievement of improvement in student language proficiency 40%< (as measured by vocabulary recall, sentence construction, or dialogue) for most students within 3 months of commencing lessons.

• Provided tailored coaching for high school students undertaking HSC exams in Chinese language - progressing students from borderline pass to credit and distinction scores

Break from Full-time career to focus on family and young child

• Managed the administrative aspects of student enrollment, including processing applications, maintaining accurate records, and providing information and support to students and staff regarding enrollment matters.

• Maintained accurate and up-to-date student records, including enrollment information, academic history, and contact details.

• Provided information and support to students and training staff on enrollment procedures, policies, and deadlines.

• Responded to student inquiries, addressing concerns, and providing timely and accurate information.

• Collaborated with cross-departments, such as admissions, academics, and student services, to ensure a smooth and efficient enrollment process.

• Provided timely advise addressing customer requests and feedback throughout the entire enrollment process, addressing concerns and answering questions promptly.

• Facilitated school tours, trial lessons, parent information forums, and other enrollment-related events.

• Fostered a positive learning environment by incorporating cultural activities and authentic materials in lessons.
• Implemented and customized Chinese language program for young learners from 2 to 5yo in an interactive learning environment.
• Promoted cross-cultural understanding by introducing elements of Chinese culture into lessons and classroom activities.
• Increased student participation with the use of multimedia resources, such as videos, songs, and games.
• Coordinated several school opening day and cultural events such as Chinese New Year, parents morning tea and Learn & Grow program.

• Established first ever Chinese Sales channel within 2 months of commencing
• Increased customer engagement among Mandarin-speaking customers by 25% over period of eight months by implementing targeted marketing campaigns and promotions
• Achieved a 15%< growth in sales transactions from Mandarin-speaking customers by optimising the user experience and addressing cultural and buyer-sales preferences.

• Utilised effective teaching techniques and materials to implement established curriculum goals and objectives.

• Followed best practices of second language acquisition to design and implement sustainable Chinese program.

• Planned, prepared and delivered creative, dynamic classroom lessons, activities and materials for students.

• Provided essential learning and parent support platforms to aid student Chinese language development.

• Established monthly client partnerships with at least 5 small medium businesses to utilise retail app as their sales channel
• Onboarded retail, fashion and F&B small and medium-sized businesses onto the platform expanding the app's reach in the Perth City market.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.

• Establish and nurtured strategic relationships with at least 10 key accounts per month to expand Dell’s footprint across mid-to-large businesses in the South-East Asian (SEA) region

• Collaborate cross-functionally with product, marketing, and technical teams to launch new solution-based campaigns per quarter, targeting business pain points

• Clinched Top Sales performer within first quarter of joining company; conversing with clients in Mandarin, Malay and English languages