ERNY NUR ELLIEYANY BINTE MOHAMED NOOR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cabin Crew
Singapore Airlines Ltd.
07.2023 - Current
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Answered passenger questions and provided solutions to issues arising during flights.
Medical Technologist II
Parkway Laboratory Services Pte Ltd
01.2022 - 03.2023
- Enhanced patient care by accurately performing and interpreting laboratory tests in Biochemistry and Covid departments.
- Ensured accurate diagnoses with thorough quality control procedures and diligent recordkeeping.
- Reduced turnaround time for test results by efficiently processing specimens and maintaining optimal instrument performance.
- Maintained strict adherence to safety protocols, minimizing the risk of infection or contamination in the laboratory environment.
- Assisted in the training and mentorship of new Medical Technologists, fostering a positive learning environment for skill development.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
Research Assistant
Republic Polytechnic
12.2020 - 12.2021
- Conduct stem cell differentiation assays (Cardiac Differentiation)
- Engage in Flow cytometry assay development and analysis of results
- Maintain mammalian cell culture in sterile environment, collecting and analysis of scientific data
- Bioprinting of stem cells into 3D cultures or embryoid bodies
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
- Streamlined data management processes for increased efficiency and accuracy in research findings.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Developed comprehensive reports on research progress, keeping stakeholders informed and engaged.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
Part-time Clinic Assistant
Banyan Clinic Pte Ltd
03.2019 - 08.2019
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Assisted with documenting clinic activities and updated medical records.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Continuously expanded knowledge of medical terminology through regular self-study efforts to enhance communication with colleagues and patients alike.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
Intern Pharmacy Technician
Raffles Hospital
03.2018 - 07.2018
- Counselled patients on their medication under pharmacist supervision
- Dispensed medication to patient under pharmacist supervision
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
- Monitored drug interactions for customers.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
Education
Bachelor's Degree - Biomedical Sciences
La Trobe University, PSB Academy
Singapore01.2019
Diploma - Pharmaceutical Sciences
Republic Polytechnic
Singapore01.2015
Skills
- Complaint Handling
- Safety Awareness
- Quality Control
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Instrumentation Calibration
- Sterilization Techniques
- Specimen Analysis
- Equipment Testing and Calibration
- Cell Culturing
- Critical Thinking
Accomplishments
- Participated in 7 Habits for Highly Effective Teens Workshop
- Volunteered as an emcee for Pharmaceutical Society of Singapore (PSS) Pharmacy Week 'Know Your Medicine @ Central CDC' to keep participants engaged during health carnival event
- Student volunteer for National Healthcare Group (NHG) Health Screening programme for residents and explained importance of keeping healthy lifestyle
- ABRSM Top scorer and performed at The Arts House in 2012
- Passed with Distinction ABRSM Practical exam for Classical Guitar (up to Grade 8)
Affiliations
- Photography
- Classical Guitar
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Cabin Crew
Singapore Airlines Ltd.
07.2023 - Current
Medical Technologist II
Parkway Laboratory Services Pte Ltd
01.2022 - 03.2023
Research Assistant
Republic Polytechnic
12.2020 - 12.2021
Part-time Clinic Assistant
Banyan Clinic Pte Ltd
03.2019 - 08.2019
Intern Pharmacy Technician
Raffles Hospital
03.2018 - 07.2018
Bachelor's Degree - Biomedical Sciences
La Trobe University, PSB Academy
Diploma - Pharmaceutical Sciences
Republic Polytechnic
Similar Profiles
JIWON SUKJIWON SUK
Cabin Crew at Singapore Airlines Ltd.Cabin Crew at Singapore Airlines Ltd.
Ammar Yasir Bin SabarAmmar Yasir Bin Sabar
Flight Attendant at Singapore Airlines Ltd.Flight Attendant at Singapore Airlines Ltd.
Shreya SharmaShreya Sharma
Senior Cabin Supervisor at VISTARA AIRLINES ( TATA-SINGAPORE AIRLINES )Senior Cabin Supervisor at VISTARA AIRLINES ( TATA-SINGAPORE AIRLINES )