SYED SALEH BIN SYED ABDUL KADIR ALHABSHI
Summary
It is my goal to combine my range of experience to work as part of your great company and contribute the best for it. Being someone who is a good team player and a pro-active worker, I believe that your company will provide me with a great experience to upgrade my skills. I look forward to meeting you in person and have the opportunity to provide you more details about my experience and skills during interview.
Discipline, determine, responsible, independent, and ready to work in a team to accomplish the best results. Someone who is analytical and has great attention to details. Motivated to learn new things, able to manage time and keep up with the advancing changes. Equipped with laboratory skills such as collection of samples, able to perform column chromatography, research and write reports. Starting and Shutting down plant operations equipment. Experienced with the different operation of valves in the Plant, tank gauging and sampling. Experience in using gas detector device to measure the upper explosive and lower explosive limit during confined space, before releasing its permit to work. An active safety committee in the chemical process plant previously (in Sumitomo), which included the roles of taking photos of abnormal and unsafe work condition in the plants. In charge of releasing permit to work during plant shutdown, in a confined space work entry and other pipeline activities. Participated in monthly safety meetings with the rest of the safety committees. Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with Singapore airlines as valued member of cabin crew. Service-oriented professional with 8 years of flight crew experience. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cabin Crew
Singapore Airlines
12.2016 - Current
- Cleaned and serviced aircraft interiors including cabin, galleys and lavatories
- Followed company regulations and rules to promote safe environment for travelers and employees
- Stocked cabin with all necessary supplies, including safety guides, airsick bags and cleaning products after every flight
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Exceeded performance metrics for customer satisfaction surveys by consistently receiving positive feedback from passengers regarding attentive service.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
WSH Coordinator
Lewe Engineering
08.2020 - 01.2023
- Entrusted to handle work permit related matters, Visitor Request Form
- Organising and conduct Safety Induction Course related to hazards pertaining the company vicinity
- Contacting Clients and vendors related to project to liase of workers work permit and also pertaining swab test results
- Ensuring the safety of workers at site
- Ensuring Safe management measures are adhered
- Handling emails and phone calls from clients and project managers
- Compiling individual contractors work safe work procedures and risk assessment
- Monitoring work site and ensuring safety
- Conducting Toolbox Meeting daily before commencing of work.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Improved employee understanding of safety protocols through engaging training sessions and workshops.
- Reduced accident rates through the development and implementation of comprehensive safety programs.
- Conducted regular audits to ensure adherence to safety regulations, maintaining a high level of workplace security.
- Assisted in developing site-specific health and safety plans tailored to organizational needs while adhering to legal requirements.
- Maintained accurate records of safety-related incidents, facilitating continuous improvement efforts across the organization.
- Implemented corrective actions from previous incidents, reducing recurrence rates significantly.
- Liaised with regulatory agencies to stay up-to-date on current industry best practices and emerging trends in workplace safety management.
- Collaborated with management to establish emergency response plans for different scenarios.
- Developed risk assessment strategies for various job functions, minimizing potential injuries.
- Streamlined incident reporting processes, enabling faster response times and resolution.
- Fostered open lines of communication between employees at all levels encouraging active participation in safety initiatives, leading to a more engaged workforce.
- Promoted a culture of safety awareness among employees through regular communication and feedback initiatives.
Chemical Process Plant Safety Technician
Sumitomo Chemical Singapore Pte Ltd
01.2014 - 05.2016
- Start up and shut down a plant with a team of colleagues
- Testing different types of chemicals using GC calibrations
- Stored, retrieved, mixed and monitored chemicals used in production process
- Modified controls to regulate temperature, pressure, feed and flow of liquids and gases while monitoring outcomes and promoting successful processing
- Team representative as a Safety committee
- Achieved Certificate in Chemical Safety Plant, 5S Action Course, WSQ Apply Workplace Safety and Health Process Plant, SAKRA Industrial Fire-Fighting & Hazmat Course.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Assisted in the design and implementation of improved safety protocols, reducing workplace accidents.
- Contributed to the development of preventive maintenance schedules, leading to a decrease in unexpected breakdowns.
- Implemented cost-saving measures by identifying opportunities for process improvements and resource optimization.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Wrote and revised maintenance procedures.
Assistant Retail Sales Manager
Miz-29
01.2009 - 04.2014
- Fielded customer questions to provide information about products, availability and pricing
- Processed credit and debit card payments to complete purchasing experience.
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Organized store layout strategically to optimize traffic flow patterns for enhanced shopper engagement.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Collaborated with retail sales manager to develop promotional events that boosted store revenue.
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Developed relationships with suppliers to negotiate better pricing terms or special deals on merchandise orders.
- Increased customer satisfaction by addressing their needs promptly and efficiently.
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
- Contributed to reaching monthly sales targets by identifying opportunities to upsell or cross-sell products during customer interactions.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
- Improved employee morale through regular communication of expectations, goals, and performance feedback.
- Assisted retail sales manager in conducting regular performance evaluations for staff members to identify areas of improvement and provide constructive feedback.
- Provided exceptional customer service that resulted in increased positive feedback from shoppers.
- Managed scheduling of staff shifts for efficient coverage during peak shopping hours without exceeding budgetary constraints.
- Controlled store inventory and reviewed cash handling and operations reports.
- Resolved customer complaints professionally, fostering trust in the brand and promoting loyalty among customers.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Developed and implemented strategies to increase sales and profitability.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Event Staff (Part-Time)
Downtown East Quebec Leisure
01.2008 - 12.2010
- Set up event facilities and sound equipment, cleaned areas and organized supplies.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Telemarketer (Part-Time)
SingCapital Pte Ltd
01.2009 - 01.2010
- Set up appointments with interested customers according to schedule availability
- Provided information on different insurances available including details and recommend them accordingly
- Explained insurance prices and packages as well as answered questions and addressed concerns of customers.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Built relationships with customers using strong persuasion and active listening skills.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Called prospective customers in designated market area to qualify leads.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Recorded contact information of customers and potential customers in internal database.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built rapport with customers to foster long-term relationships and ensure repeat business.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Recorded and updated customer information in online systems.
- Conducted market research surveys over the phone, gathering valuable feedback for product development purposes.
- Delivered detailed reports on individual performance metrics for review by management during weekly meetings.
- Participated in ongoing training sessions to stay updated on industry trends and product changes, enhancing overall performance.
- Streamlined internal processes within the telemarketing department for improved efficiency in handling leads and closing deals.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Assisted in developing marketing materials such as email campaigns and social media posts that led to increased brand awareness and improved lead generation results.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Utilized sales techniques to build customer interest and close sales.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Set up appointments with interested customers according to schedule availability.
- Made average of 20-50 outbound and inbound calls per day.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Implemented upselling techniques to increase revenue and move product.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Generate over five figures commission for my ex Employer.
- Provided information about available products and services, membership details, and purchase advantages.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Developed extensive knowledge of products and services to better assist customers.
Chemical Process Operator (Intern)
PetroFac
01.2009 - 06.2009
- Given tasks to start up a plant, together with the other trainees
- Shutting down of plants
- Testing different types of chemicals using the Chromatography technique.
Banquet Server (Part-Time)
Roxy Square Hotel
01.2007 - 12.2008
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Worked with banquet manager to coordinate event set up and schedule.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Responded to guest inquiries and requests promptly and courteously.
- Answered guest questions about event plans and food service choices.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Handled food and beverage orders for up to 100 guests, delivering prompt and friendly service.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
- Adjusted service based on customer requests and kitchen readiness.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Boosted banquet sales through effective upselling techniques and knowledgeable recommendations on menu items or beverage options.
- Collaborated with the culinary team to ensure proper food presentation, enhancing overall visual appeal and guest dining experience during events.
Education
Diploma in Security, Workplace Safety & Health -
Temasek Polytechnic
Singapore, Null, Singapore01.2024
Certificate of Attendance, Real Estate Salesperson Course -
Benchmark Realpro Pte Ltd
01.2022
Certificate of Completion, Managing Conflict -
Singapore Airlines
01.2021
WSQ Manage Work At Height -
NTUC Learning Hub
01.2021
Standard First Aid Course -
Singapore First Aid Training Centre
01.2021
Basic Cardiac Life Support (BCLS) + AED Course -
Singapore First Aid Training Centre
01.2021
Safe Management Officers Course For Construction -
NTUC Learning Hub
01.2020
Certificate in Workplace Safety & Health (Level B) -
NTUC Learning Hub
01.2020
Diploma In Business Administration -
KAPLAN Wilkie Edge
01.2016
Higher Nitec In Electronics Engineering -
ITE College Tampines
01.2012
Nitec in Chemical Engineering -
ITE College East
01.2010
Skills
- Carry out gas chromatography, high pressure liquid chromatography, column chromatography, distillation, Furnace system, refining operations and collecting samples for testing
- Tank gauging and sampling, dealing with electronics equipments and doing troubleshoots during plant upsets
- Spreadsheets
- Using gas detector to detect harmful gases limits at confined space work
- Microsoft Word, Excel & Powerpoint
- Customer Assistance
- Reliability and punctuality
- Safety awareness
- Initiative-taking
- Complaint Handling
- Assertiveness
- Relationship Management
- Employee interaction
- Meetings and presentations
- Discretion and Confidentiality
- Administrative tasks
- Grooming and Personal Hygiene
- Training and mentoring
- Resource Allocation
- Sales and Marketing
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Data Entry
- Problem Resolution
- Microsoft Excel
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Appointment Scheduling
- Team Development
- Administrative Support
- Microsoft PowerPoint
- Data Collection
- Technical Support
- Building rapport
- Product Sales
- Product and service solutions
- Coordination
- Sales expertise
Certification
- Class 2B
- Class 2A
- Class 3
Accomplishments
- 2020, Safe Management Officer Course Certification, Build Resilience And Develop Skills To Lead Change Certification, Addressing Service Lapses Certification, Communicating Effectively Certification
- 2018, Work In a diverse service environment, Respond to service challenges Certification, Provide Go-The-Extra-Mile Service Certification, Project A Positive and professional image Certification, Implement Operations for Service Excellence Certification, Engage in Service Innovations Initiatives Certification, Demonstrate The Service Vision Certification, Acquire Industry Knowledge Certification
- 2016, Certificate in Industrial Fire Fighting and Hazmat Course
- 2014, Certificate in Chemical Safety Plant, Certificate in 5S Action Course, WSQ Apply Workplace Safety and Health In Process Plant
- 2013, Certificate of Appreciation: LCP Syed Saleh on SAF Day Parade
- 2012, Singapore Armed Force: Combat skills badge
- 2009, ITE College East: Certificate of Completion: The Alpha Zone Challenge, ConfidenceBuilding Programme
- 2006, Chai Chee Secondary School: STARS Award Respect
Timeline
WSH Coordinator
Lewe Engineering
08.2020 - 01.2023
Cabin Crew
Singapore Airlines
12.2016 - Current
Chemical Process Plant Safety Technician
Sumitomo Chemical Singapore Pte Ltd
01.2014 - 05.2016
Assistant Retail Sales Manager
Miz-29
01.2009 - 04.2014
Telemarketer (Part-Time)
SingCapital Pte Ltd
01.2009 - 01.2010
Chemical Process Operator (Intern)
PetroFac
01.2009 - 06.2009
Event Staff (Part-Time)
Downtown East Quebec Leisure
01.2008 - 12.2010
Banquet Server (Part-Time)
Roxy Square Hotel
01.2007 - 12.2008
Diploma in Security, Workplace Safety & Health -
Temasek Polytechnic
Certificate of Attendance, Real Estate Salesperson Course -
Benchmark Realpro Pte Ltd
Certificate of Completion, Managing Conflict -
Singapore Airlines
WSQ Manage Work At Height -
NTUC Learning Hub
Standard First Aid Course -
Singapore First Aid Training Centre
Basic Cardiac Life Support (BCLS) + AED Course -
Singapore First Aid Training Centre
Safe Management Officers Course For Construction -
NTUC Learning Hub
Certificate in Workplace Safety & Health (Level B) -
NTUC Learning Hub
Diploma In Business Administration -
KAPLAN Wilkie Edge
Higher Nitec In Electronics Engineering -
ITE College Tampines
Nitec in Chemical Engineering -
ITE College East
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